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Receiving Phone Calls from an Inmate in Santa Rita Jail - Alameda County Detention
How to get phone Calls from your inmate at Santa Rita Jail - Alameda County Detention
Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.
Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Santa Rita Jail - Alameda County Detention.
Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
Can I Communicate by Email with an Inmate?
Santa Rita Jail - Alameda County Detention allows Secure Messaging using a third-party service call Access Corrections.
They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.
After Registering/Logging In:
1. You choose Santa Rita Jail - Alameda County Detention.
2. You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3. You add a credit or debit card.
4. You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5. You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6. Santa Rita Jail - Alameda County Detention charges a fee for each message sent or received.
Important Things to Know
- Access Corrections has an iphone app and an android app for using their services.
- ALL of your correspondence will be monitored by the jail.
- Do NOT write anything you wouldn’t want repeated in court.
- Rates vary and are always subject to change.
- Inmates can write you back ONLY if you select that option.
- You CAN send photos up to 32MB in file size. Subject to change.
- You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
- You may NOT type or send emoticons.
- You may NOT copy and paste text. Type directly.
- You may NOT type profanities, violence or characters not approved.
- Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
- You may NOT transfer credits to another email.
Important Tips About Jail Phone Calls
If you were unable to find the information you were looking for on this page, call Santa Rita Jail - Alameda County Detention at 925-551-6500 and ask their policies on getting phone calls from your inmate.
Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Alameda County, can be found on our Send Money Page.
For full instructions on the Santa Rita Jail - Alameda County Detention Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.
For all information, tips and available items for shipping Commissary packages to an inmate in Santa Rita Jail - Alameda County Detention check out our Commissary Instructions Page for Alameda County.
Frequently Asked Questions
How do I open an inmate phone account at the Santa Rita Jail - Alameda County Detention?
The Santa Rita Jail - Alameda County Detention uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Santa Rita Jail - Alameda County Detention has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Santa Rita Jail - Alameda County Detention at 925-551-6500 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Santa Rita Jail - Alameda County Detention.
How much does it cost for an inmate to make a phone call from the Santa Rita Jail - Alameda County Detention?
Phone call rates from your inmate in the Santa Rita Jail - Alameda County Detention to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Santa Rita Jail - Alameda County Detention, or call GTL Connect Network at 877-650-4249.
Can inmate phone calls from the Santa Rita Jail - Alameda County Detention connect to my mobile phone number?
Yes. When an inmate in the Santa Rita Jail - Alameda County Detention calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Santa Rita Jail - Alameda County Detention.
Why is my Santa Rita Jail - Alameda County Detention phone status blocked?
If your phone status at the Santa Rita Jail - Alameda County Detention is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Santa Rita Jail - Alameda County Detention.
Are phone calls with an inmate at the Santa Rita Jail - Alameda County Detention recorded?
Yes. All phone calls with an inmate in the Santa Rita Jail - Alameda County Detention are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Santa Rita Jail - Alameda County Detention.
How do I control all phone calls with an inmate in Santa Rita Jail - Alameda County Detention?
In order to have full control over the phone expenses and who your inmate can call while in the Santa Rita Jail - Alameda County Detention, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Santa Rita Jail - Alameda County Detention. Learn more about how to control your inmate's phone calls in the Santa Rita Jail - Alameda County Detention.
How do I make a deposit into a Santa Rita Jail - Alameda County Detention inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Santa Rita Jail - Alameda County Detention lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger, and more. Learn more about how to deposit money for an inmate's phone account in the Santa Rita Jail - Alameda County Detention.
Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Santa Rita Jail - Alameda County Detention, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.
Do inmates in the Santa Rita Jail - Alameda County Detention have access to tablets?
Yes. Santa Rita Jail - Alameda County Detention is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Santa Rita Jail - Alameda County Detention.