Contra Costa County Jail - Marsh Creek Detention Facility Sending Money

Contra Costa County Jail - Marsh Creek Detention Facility

Address:
12000 Marsh Creek Road
Clayton, CA 94517

Phone:

925-646-5700

Using GTL Connect Network to Deposit Money in an Inmate's Trust Account for Commissary

Contra Costa County Jail - Marsh Creek Detention Facility uses GTL Connect Network, also known as Viapath Technologies, to facilitate family members and friends to make deposits directly into their Trust Fund Commissary Account that can be used for communication services.

The inmate can then use the money to purchase products from commissary or services such as secure messages and phone calls.
Deposits can be made 24/7 online or by telephone by calling 888-988-4768, or by using the Contra Costa County Jail - Marsh Creek Detention Facility kiosk.

Contra Costa County Jail - Marsh Creek Detention Facility Inmate Commissary Money Instructions

There are five choices for putting money on an inmate's books that can be used for communication services:

1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

2. You may use cash or credit/debit cards at any time by using the kiosk located in the front lobby.  The fee for the use of the ATM is generally $1.50 per transaction for cash and 10% fee for credit/debit cards.

3. Commissary money can also be added to an inmates account at any time using any of these methods online.

4. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

5. You can call customer service 24/7 at 877-650-4249 and get instructions for depositing money over the phone using a debit or credit card.

Contra Costa County Jail - Marsh Creek Detention Facility Commissary Instructions

Contra Costa County Jail - Marsh Creek Detention Facility contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Contra Costa County Jail - Marsh Creek Detention Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
    My Care Pack
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Contra Costa County Jail - Marsh Creek Detention Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Contra Costa County Jail - Marsh Creek Detention Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

Here is a sample of what you can purchase for your inmate:
Food

Hygiene

Apparel

Electronics

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

What is the Maximum Amount You Can Add to an Inmate's Account?

All Jails have limits on how much money an inmate can have on the books at any one time.
They also have limits on how much you can deposit for an inmate at a time.
The standard monthly limit an inmate can spend is between $300 and $400. After signing up for Access Corrections Secure Deposits, and choosing your inmate, you will be instructed on what the maximum deposit and frequency is for your inmate and Contra Costa County Jail - Marsh Creek Detention Facility.

What Can You Purchase for an Inmate's Commissary at Contra Costa County Jail - Marsh Creek Detention Facility

Contra Costa County Jail - Marsh Creek Detention Facility contracts with Access Securepak, also known as ‘My Care Pack’, for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Contra Costa County Jail - Marsh Creek Detention Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
    My Care Pack
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Contra Costa County Jail - Marsh Creek Detention Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Contra Costa County Jail - Marsh Creek Detention Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

Here is a sample of what you can purchase for your inmate:
Food

Hygiene

Apparel

Electronics

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

Who can Purchase Commissary for Contra Costa County Jail - Marsh Creek Detention Facility Inmates?

Anybody can purchase commissary for your inmate as long as there isn't a no-contact order in place, as this might get them in further trouble.

Because of the ability for family members and friends to purchase commissary online from Access Securepak using a credit or debit card, you and your inmate have more options.

Why Do Inmates in Contra Costa County Jail - Marsh Creek Detention Facility need Commissary?

Since inmates are not allowed to possess cash money while in custody, the Contra Costa County Jail - Marsh Creek Detention Facility allows the inmate's family and/or friends to purchase products online from Access Secure Pak.

This allows them to obtain items such as personal hygiene products, snacks, apparel, electronics and stationery supplies. Otherwise they go without, and you don't want them to be obligated to others for their basic needs.

Medical Copays, Jail Fees and other Inmate Expenses

Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.

Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.

A quick call to the Contra Costa County Jail - Marsh Creek Detention Facility at 925-646-5700 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.

Online you can find the medical fee information by going here, Other Contra Costa County Jail - Marsh Creek Detention Facility fees can be determined by going here or calling 925-646-5700.

Important Tips and Information About Your Inmate's Commissary

Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.

Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.

If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Contra Costa County Jail - Marsh Creek Detention Facility and ask to investigate. If an inmate is being targeted, they will intervene and have the victim placed in protective custody, away from the general population.

Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.

Click here to purchase commissary online for your inmate at Contra Costa County Jail - Marsh Creek Detention Facility.

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards or Phone Calling Time

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Contra Costa County, can be found on our Send Money Page.


 

How Do You Communicate with an Inmate in the Contra Costa County Jail - Marsh Creek Detention Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Contra Costa County Jail - Marsh Creek Detention Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Contra Costa County Jail - Marsh Creek Detention Facility Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Contra Costa County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Contra Costa County Jail - Marsh Creek Detention Facility follow these steps:

  • Select California, then select Contra Costa County Jail - Marsh Creek Detention Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Contra Costa County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Contra Costa County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Contra Costa County Jail - Marsh Creek Detention Facility check out our Commissary Instructions Page for Contra Costa County.


 

How to Send Money to an Inmate in Contra Costa County

To send commissary money to an inmate in Contra Costa County Jail - Marsh Creek Detention Facility follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Contra Costa County Jail - Marsh Creek Detention Facility, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Contra Costa County Jail - Marsh Creek Detention Facility.