202 Glacier Drive
Martinez, CA 94553-4898
Staff at the Contra Costa County Juvenile Hall is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at 925-957-2700.
Contra Costa County Juvenile Hall inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.
Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.
To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)
How to get phone Calls from your inmate at Contra Costa County Juvenile Hall
Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.
Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Contra Costa County Juvenile Hall.
Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
Can I Communicate By Email With An Inmate?
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
Call 925-957-2700 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.
What are the most important things to know about phone calls with Inmates
If you were unable to find the information you were looking for on this page, call GTL Connect Network at 877-650-4249 and ask their policies on getting phone calls from your inmate at Contra Costa County Juvenile Hall.
You can contact GTL online by using this online form to ask a question.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Contra Costa County Juvenile Hall Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
How do I open an inmate phone account at the Contra Costa County Juvenile Hall?
The Contra Costa County Juvenile Hall uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Contra Costa County Juvenile Hall has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Contra Costa County Juvenile Hall at 925-957-2700 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Contra Costa County Juvenile Hall.
How much does it cost for an inmate to make a phone call from the Contra Costa County Juvenile Hall?
Phone call rates from your inmate in the Contra Costa County Juvenile Hall to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Contra Costa County Juvenile Hall, or call GTL Connect Network at 877-650-4249.
Can inmate phone calls from the Contra Costa County Juvenile Hall connect to my mobile phone number?
Yes. When an inmate in the Contra Costa County Juvenile Hall calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Contra Costa County Juvenile Hall.
Why is my Contra Costa County Juvenile Hall phone status blocked?
If your phone status at the Contra Costa County Juvenile Hall is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Contra Costa County Juvenile Hall.
Are phone calls with an inmate at the Contra Costa County Juvenile Hall recorded?
Yes. All phone calls with an inmate in the Contra Costa County Juvenile Hall are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Contra Costa County Juvenile Hall.
How do I control all phone calls with an inmate in Contra Costa County Juvenile Hall?
In order to have full control over the phone expenses and who your inmate can call while in the Contra Costa County Juvenile Hall, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Contra Costa County Juvenile Hall. Learn more about how to control your inmate's phone calls in the Contra Costa County Juvenile Hall.
How do I make a deposit into a Contra Costa County Juvenile Hall inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Contra Costa County Juvenile Hall lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger, and more. Learn more about how to deposit money for an inmate's phone account in the Contra Costa County Juvenile Hall.
Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Contra Costa County Juvenile Hall, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.
Do inmates in the Contra Costa County Juvenile Hall have access to tablets?
Yes. Contra Costa County Juvenile Hall is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Contra Costa County Juvenile Hall.