Marin County Juvenile Hall Family & Friends Information

Marin County Juvenile Hall INMATE & FAMILY SERVICES

The Marin County Juvenile Hall in San Rafael, Marin County, California, like all jails is a maximum security facility. Because the inmates in this jail range from low level offenders to those being held for violent crimes like robbery, rape and murder, the security level is as high as is it is in any maximum security state prison. Some of the security features in this facility include security cameras, electronic detection and reinforced fencing topped with razor wire. Correctional officers in Marin County Juvenile Hall are armed with mace and trained to use physical force to protect themselves and other inmates from violence.

The men, women and juveniles being held in the Marin County Juvenile Hall are either awaiting trial or have been sentenced in the Marin County Court System already and been sentenced to a period of time of one year or less. When an inmate is sentenced to a year or more, they are admitted into the California Prison or Federal Prison System. Inmates in the Marin County Juvenile Hall are fed three meals a day totaling 2,500 calories, are allowed access to phones to contact friends and family members, are allowed at least one hour a day for exercise, have access to books, bathroom and shower facilities. The inmates are allowed mail to be delivered to them as well as newspapers and magazine from trusted outside publishers.

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards or Phone Calling Time

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Marin County, can be found on our Send Money Page.


 

How to use a Tablet to Access Services at Marin County Juvenile Hall

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GTL / Viapath Services.

2.  In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Email an Inmate at the Marin County Juvenile Hall

Follow these instructions on how to arrange secure messaging (aka email and texting) of an inmate at the Marin County Juvenile Hall

  • Sign in to GTL, or Register if you haven't already.
  • Select Marin County Juvenile Hall.
  • Select your Inmate.
  • Using a credit or debit card, purchase credits to send messages, and, depending on the facility, purchase additional credits to receive responses from your inmate.
    Compose a message, attach credits for a reply…and send!

You can also send photos and videos to your inmate, along with your message.
For all the information you need to know regarding using GTL to send messages, photos and videos, how much it costs, tips and guidelines and more, check out our 
Text/Email an Inmate Page.


 

How to Arrange Video Visitation with Marin County Juvenile Hall Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Marin County Juvenile Hall
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Marin County Juvenile Hall, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Marin County Juvenile Hall by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Marin County Juvenile Hall, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Marin County Juvenile Hall Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How Does an Inmate Make Phone Calls in Marin County Juvenile Hall?

To receive phone calls from an inmate in Marin County follow these instructions:

Marin County Juvenile Hall uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose California.
  • Choose Marin County Juvenile Hall
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Marin County Juvenile Hall, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. California to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. California to California) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Marin County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.


 

Marin County Juvenile Hall

STATE COUNTY BEDS
California Marin 30


PHYSICAL ADDRESS

16 Jeannette Prandi Way
San Rafael, CA 95213-1133


TELEPHONE NUMBER


FAX

415-499-6703

INMATE MAIL

Inmate's First and Last Name
Juvenile's first and last name
c/o Marin County Juvenile Hall
16 Jeannette Prandi Way
San Rafael, CA 95213-1133


EMAIL

[email protected]


Photos

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This facility, known as "Marin County Juvenile Hall" is also known as Marin County Juvenile Hall , Marin County Juvenile Hall , California, Marin.