Monterey County Jail Remote Inmate Video Visits

Monterey County Jail

Address:
1410 Natividad Road
Salinas, CA 93906

Phone:

831-755-3782

Monterey County Jail - Remote Video Visitation with your Inmate

Monterey County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:

1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Monterey County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Monterey County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Monterey County Jail INMATE VISITATION SCHEDULE

1410 Natividad Road
Salinas, CA 93906
831-755-3782

  • Confirm your inmate's Housing Location
  • Plan on arriving at the jail at least one hour prior to the start of your planned visit.
  • Convicted Felon 'Request for a Visit' form.
  • Inmates are allowed a minimum of one hour of visiting per week.
  • One child and one adult are allowed in the secured visiting rooms at one time. 
  • Visiting will be on a first come – first served basis.
  • You must be age 18 and older and present a state or federal government picture ID.
  • You may only visit one inmate per visiting week.
  • Complete List of Visitation Rules
HOUSING DAY TIME
A-Dorm MON 5:30-8:30PM
A-Pod MON 9:00-10:00PM
B-Dorm TUE 5:30-8:30PM
B-Pod SAT 8:30-10:30PM
C-Dorm WED 7:00-10:00PM
C-Pod FRI 8:00-10:00PM
D-Dorm THU 5:30-8:30PM
E-Pod MON 9:00-10:00PM
E-Dorm TUE 9:00-10:00PM
F-Pod MON 9:00-10:00PM
G-Pod FRI 5:30-7:30PM
H-Pod SAT 11:00-12:00PM
Hospital FRI 6:00-7:00PM
I-Pod SUN 11:00AM-12:00PM
Infirmary SUN 8:30-9:30PM
J-Pod TUE 9:00-10:00PM
K-Block
Bottom Tier
FRI 5:30-7:30PM
K-Block
Top Tier
FRI 8:00-10:00PM
L-Block SAT 7:30-10:30AM
M-Block
Bottom Tier
SAT 8:30-10:30PM
M-Block
Top Tier
SUN 8:30-10:30PM
Men's 
Holding
1, 2, 3
WED 5:30-6:30PM
Men's 
Holding
4, 5, 6
THU 9:00-10:00PM
N-Block SAT 1:00-4:00PM
Q-Pod WED 5:30-7:30PM
R-Pod SAT 1:00-3:00PM
S-Pod SUN 1:00-3:00PM
T-Pod SAT 8:00-11:00AM
U-Pod SUN 8:00-11:00AM
V-Block SUN 7:30-10:30AM
Women's
Holding
THU 5:30-7:30PM
X-Block SAT 5:00-8:00PM
Y-Block SUN 1:00-4:00PM
Z-Block SUN 5:00-8:00PM

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Monterey County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Monterey County Bail Bond Information

Because Monterey County and California can change their bail bond procedures, it is always best to call either the Monterey County Jail at 831-755-3782, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Monterey County Jail or the Monterey County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.


 

Monterey County Jail Inmate Mail Guidelines

Postcards
The Monterey County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Monterey County Jail also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate name & Booking Number
Monterey County Jail
1410 Natividad Rd,
Salinas CA 93906



Legal Mail

Send all legal Mail to this Address:
Inmate Name & Booking Number
Monterey County Jail
1410 Natividad Rd,
Salinas CA 93906



Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Monterey County Jail allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Monterey County Jail standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
Inmate Name & Booking Number
Monterey County Jail
1410 Natividad Rd,
Salinas CA 93906


 

How Do You Deposit Money in an Inmate's Account at the Monterey County Jail

Whatever cash the inmate has on their person when booked into the facility will automatically deposited and credited to their account. When released any money left in the account will be returned to them in the form of a check from the Sheriff's Department or the Monterey County Jail Trust Account. There may be circumstances where the inmate can give permission to have his money released to a family member or friend.

Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.


Option 2 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person.
Never send cash. Always send a Money Order or Cashier's Check from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the MCSD Prisoner Trust Fund and put the Inmate's Name and Inmate ID# in memo section, or on the top left corner of the Money Order.
Mail to:
Monterey County Jail
MCSD Prisoner Trust Fund

1410 Natividad Road
Salinas, CA 93906

For complete information on depositing money at the Monterey County Jail, including limits, where to drop or mail them and anything else, check out our Inmate Money page.


 

How Inmates Can Use a Tablet to Access Services at Monterey County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Monterey County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Monterey County Jail Inmate by Mail and by Email

To mail or email an inmate in Monterey County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Monterey County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Monterey County Jail has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Monterey County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Monterey County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Monterey County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Monterey County Jail?

To visit an inmate in Monterey County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Monterey County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Monterey County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Monterey County follow these steps:
1.  Start by confirming that Monterey County Jail's Video Visitation is working correctly by looking up Monterey County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Monterey County Jail, and then the inmate you wish to communicate with.

Other Monterey County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Monterey County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Monterey County, can be found on our Visit Inmate Page.

Monterey County Jail Phone: 831-755-3782


 

How Do Inmates in Monterey County Jail Make or Receive Phone Calls?

To receive phone calls from inmates in Monterey County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Monterey County Jail has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Monterey County Jail, and then the inmate you wish to communicate with.

Monterey County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits


Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within California.
2. Prepaid calls between California and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Monterey County Jail approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Monterey County Jail GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Monterey County, can be found on our Inmate Phone Page.


 

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