Santa Ana Jail Remote Inmate Video Visits

Santa Ana Jail

Address:
62 Civic Center Plaza
Santa Ana, CA 92701

Phone:

714-245-8100

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Santa Ana Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Santa Ana Jail Inmate Mail Guidelines

Postcards
The Santa Ana Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Santa Ana Jail also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Last Name, First Name
Booking #, Module & Cell #
C/O Santa Ana Jail P.O. Box 22003
Santa Ana, CA 92701



Legal Mail

Send all legal Mail to this Address:
Last Name, First Name
Booking #, Module & Cell #
C/O Santa Ana Jail P.O. Box 22003
Santa Ana, CA 92701



Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Santa Ana Jail allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Santa Ana Jail standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
Last Name, First Name
Booking #, Module & Cell #
C/O Santa Ana Jail P.O. Box 22003
Santa Ana, CA 92701


 

How to Set up a Phone Account and Receive Calls from an Inmate in Santa Ana Jail

To communicate by telephone with a Orange County inmate, follow these instructions:

  • To receive phone calls from a Orange County inmate you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Orange County inmates or detainees to connect with.
  • When you locate the Orange County inmate that you want to connect with, you can send them a connection request.
  • Santa Ana Jail will then need to approve the request before you can receive phone calls.

For all the information you need to receive phone calls from a Santa Ana Jail inmate, including how it works, how much it costs, how often you can receive calls and when you can receive them and more, check out our Inmate Phone Page.
NOTE: Your phone calls will be monitored and stored. You may want to refrain from discussing your inmate's court case. Anything discussed on the calls may be used in your inmate's court case.


 

How to Deposit Money into an Inmate's Account in Santa Ana Jail

To deposit money into the account of an inmate in Orange County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Santa Ana Jail
  • Enter the Inmate ID of your inmate.  This can be found by calling 714-245-8100 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Santa Ana Jail.  To do this you need the Inmate's ID Number and the Facility Locator Number for Orange County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

Photos of this facility
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