Placer County Jail Inmate Phone & Email

Inmate Phone & Voicemail for Placer County Jail

Placer County Jail uses IC Solutions for their inmate phone services.

In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.

There are two different types of phone accounts you can fund:
1.    Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2.    Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Placer County Jail.

How it works:
1.    First, you must register with IC Solutions:

  • Register Online, or
  • Register by Phone 1-888-506-8407 (available 24/7), or
  • Register by Mail (see addresses and instructions below).

2.    Choose whether you are funding a Prepaid or a Debit account.
3.    Follow the prompts for choosing Placer County Jail for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4.    Make payment.

Prepaid Account - More Information
- One Prepaid account per inmate/phone number. 

  • If you have more than one inmate, you must open a separate account for each.
  • If you have two numbers (cell and home), you must open a separate account for each.

- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate. 
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – Prepaid Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.

Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Placer County Jail.
- Cost – Debit Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.

Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Placer County Jail will provide you with its own Inmate Voicemail Number for this service.

IC Solutions Contact Information
Contact Information
Phone 1-888-506-8407 (available 24/7)
Online contact form

Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.

ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217

When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:

  • name, 
  • address, and 
  • the designated telephone number you wish to receive calls from.

When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:

  • Inmate’s name and Inmate number
  • Inmate’s Facility
     

How does an Inmate make a phone call from Placer County Jail?

Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.

  • With the Prepaid Account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
  • With the Debit Telephone Account the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Placer County Jail

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Facility_name_1} also contracts with GettingOut, the same service that handles its Inmate Phone System and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:

   1.  Select this facility,

   2. Add your inmate to your list of contacts,

   3. Add a credit or debit card to cover your costs.

How Messaging Works

Watch this video on how to send a message.

  1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  

  2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works

Watch this video on how to upload a photo.

 1.  Select the Photos Tab.

 2. Select “Take New Photo” or “Upload New Photo”.

 3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.

 4. Give your photo a Title or add it to the "Gallery" of your choice.

 5. Select the "Share" button.

 6. Select your inmate(s) and then select "Share".

 7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions

'Online' Contact Form, or

Call   866-516-0115

Important Tips About Placer County Jail Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with IC Solutions to connect with your inmate at Placer County Jail by clicking the banner below.

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