Santa Cruz County Rountree Medium Jail Facility Inmate Mail

Mailing and Emailing Inmates at Santa Cruz County Rountree Medium Jail Facility

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
Inmate Name, Inmate S#
Rountree Medium Facility
100 Rountree Lane
Watsonville, CA 95076

All mail sent to an inmate at the Santa Cruz County Rountree Medium Jail Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
Main Phone: 831-454-2420

The information below provides complete instructions regarding:
Santa Cruz County Rountree Medium Jail Facility Inmate Mail Policies,
Mail Instructions,
What type of mail is NOT allowed,
Rules for Mailing Letters and Photos and Postcards,
Emailing an inmate,
Policies for Sending Magazines, Newspapers, Books and Packages to Santa Cruz County Rountree Medium Jail Facility in Watsonville, California.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The Santa Cruz County Rountree Medium Jail Facility has a zero-tolerance policy regarding mail violations.

Emailing Messages & Photos

Facility_name_1} with GettingOut, the same services that handle its Inmate Phone System and Video Visitation, for sending secure messages and photos between you and your inmate. 

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select this facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Santa Cruz County Rountree Medium Jail Facility California
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that Santa Cruz County Rountree Medium Jail Facility will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Santa Cruz County Rountree Medium Jail Facility California (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):


TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Type of Mail Allowed for Santa Cruz County Rountree Medium Jail Facility

Postcards

The Santa Cruz County Rountree Medium Jail Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes

The Santa Cruz County Rountree Medium Jail Facility allows inmates to receive photos, letters and greeting cards in envelopes through the mail. Click here to get the inmate’s ID # .

Address to:
Inmate Name, Inmate S#

Santa Cruz County Medium Jail Facility

100 Rountree Lane

Watsonville, California  95076

Newspapers

Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines

You can mail news, special interest or sports magazines to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books

This jail allows softcover books to be mailed directly to the jail from a reputable source such as amazon.com or barnesandnoble.com. You can order them directly from your computer and have them shipped to the inmate at the address above.

Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Santa Cruz County Rountree Medium Jail Facility standards will be disposed of.

Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

To confirm that the Santa Cruz County Rountree Medium Jail Facility continues to allow books to be mailed by a third party publisher or bookseller, call 831-454-2420.

Care packages

Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.

When a jail allows the inmate to receive Care Packages they must come directly from an approved company that specializes in serving the inmates of jails.

Call 831-454-2420 or click here or here to see if the Santa Cruz County Rountree Medium Jail Facility participates in a Care Package program and if so, how to purchase one.

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Santa Cruz County Rountree Medium Jail Facility contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Santa Cruz County Rountree Medium Jail Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name
Inmate Name, Inmate S#
Rountree Medium Facility
100 Rountree Lane
Watsonville, CA 95076

All mail sent to an inmate at the Santa Cruz County Rountree Medium Jail Facility must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.
To confirm the mailing address and/or any new policies regarding inmate mail call 831-454-2420 or check the most recent updates on the jail's website by going here.

Mailed Items NOT Allowed

If your inmate is mailed anything other than a letter, postcard or greeting card it won't get through.

However as stated above, because of the increased smuggling of drugs, more and more jails are only allowing pre-stamped or metered, solid color or white postcards to be received by inmates.

Examples of prohibited items include:

Stamps and stickers.

Greeting cards with layers.

Greeting cards with plastic.

Musical greeting cards.

Altered mail such as perfumed or lipstick covered.

Paper with any type of stains such as grease.

News clippings.

Crayon, felt tip or hand painted drawings.

Call 831-454-2420 or click here for a complete list of prohibited items.

POLICIES REGARDING MAILING PHOTOS TO Santa Cruz County Rountree Medium Jail Facility

Photos should not exceed 4 inches high x 6 inches wide.

Send no more than 10 photos at one time.

Polaroid Photos are prohibited.

Photos of weapons are prohibited.

Photos of drugs, the consuming of drugs or alcohol is prohibited.

Photos of lewd behavior or people exhibiting too much skin is prohibited.

Call 831-454-2420 or check the most recent policies regarding inmate photos on the jail's website by going here.

Important Mail Tips

Inmates may not write to inmates in other facilities without first obtaining permission to do so from the Facility Commander.

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Click here to view contact information for the Santa Cruz County Rountree Medium Jail Facility.

How to Bail out an Inmate in Santa Cruz County

To Bail out or Post Bond for an Inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

For complete Instructions on How to Bail or Bond an Inmate in Santa Cruz County Rountree Medium Jail Facility, check out our Inmate Bail page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Santa Cruz County Rountree Medium Jail Facility uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Santa Cruz County Rountree Medium Jail Facility using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Santa Cruz County Rountree Medium Jail Facility may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Santa Cruz County Rountree Medium Jail Facility inmate's account for communication services, check out our Send Money page.


 

How to Communicate with an Santa Cruz County Rountree Medium Jail Facility Inmate by Mail and by Email

To mail or email an inmate in Santa Cruz County follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
Inmate Name, Inmate S#
Rountree Medium Facility
100 Rountree Lane
Watsonville, CA 95076

  • All mail sent to an inmate at the Santa Cruz County Rountree Medium Jail Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Santa Cruz County Rountree Medium Jail Facility has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Santa Cruz County Rountree Medium Jail Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Santa Cruz County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Santa Cruz County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Santa Cruz County Rountree Medium Jail Facility?

To visit an inmate in Santa Cruz County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Santa Cruz County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Santa Cruz County Rountree Medium Jail Facility:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Santa Cruz County follow these steps:
1.  Start by confirming that Santa Cruz County Rountree Medium Jail Facility's Video Visitation is working correctly by looking up Santa Cruz County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Santa Cruz County Rountree Medium Jail Facility, and then the inmate you wish to communicate with.

Other Santa Cruz County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Santa Cruz County Rountree Medium Jail Facility Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Santa Cruz County, can be found on our Visit Inmate Page.

Santa Cruz County Rountree Medium Jail Facility Phone: 831-454-2420


 

How to Send and Receive Secure Text and Email Messages with an Inmate in Santa Cruz County Rountree Medium Jail Facility

To communicate by text or email with an Santa Cruz County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Santa Cruz County inmates or detainees to connect with.
  • When you locate the Santa Cruz County inmate that you want to connect with, you can send them a connection request.
  • Santa Cruz County Rountree Medium Jail Facility will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Santa Cruz County Rountree Medium Jail Facility inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Santa Cruz County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

  • Select California, then select Santa Cruz County Rountree Medium Jail Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Santa Cruz County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Santa Cruz County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Santa Cruz County Rountree Medium Jail Facility check out our Commissary Instructions Page for Santa Cruz County.


 

How to Send a Secure Email Message to an Inmate in Santa Cruz County

To send a secure email message to an inmate in Santa Cruz County Rountree Medium Jail Facility follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Santa Cruz County Rountree Medium Jail Facility, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Santa Cruz County Rountree Medium Jail Facility check out our Secure Messaging Guide for Santa Cruz County.


 

How Do Inmates in Santa Cruz County Rountree Medium Jail Facility Make Phone Calls?

To receive phone calls from inmates in Santa Cruz County, or to assist them in making phone calls to other people, follow these steps:

  • Santa Cruz County Rountree Medium Jail Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Santa Cruz County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Santa Cruz County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Santa Cruz County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.