Using Jail ATM Digital Messaging with an Inmate at Polk County Jail - Sending and Receiving Messages.
How It Works:
Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.
To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.
To set up a phone account so that your inmate can call you from Polk County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Polk County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Polk County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Polk County Jail check out our Commissary Instructions Page for Polk County.
To receive phone calls from an inmate in Polk County follow these instructions:
Polk County Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Polk County Jail, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.
For all the information regarding phone calls with Polk County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
To deposit money online for an inmate in Polk County Jail follow these steps:
For all information, tips and procedures for sending money to an inmate in Polk County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Polk County.
To register and sign up for a remote visitation account with correctpay.com to communicate with your Polk County Jail inmate, follow the instructions below:
Polk County Jail uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.
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You can ‘video visit’ your inmate one of three ways:
Begin the process to schedule a visit:
24/7 Customer Service - 855-836-3364
For all the information on remote video visits and 'at the jail' visitation for Polk County Jail, including fees, schedules, how it works and more, check out our Visit Inmate Page.
To send a secure email message and digital photos to an inmate in Polk County Jail follow these steps:
For all information on how to Text/Email an Inmate in Polk County Jail and send them photos, check out our Secure Messaging Guide for Polk County.
24/7 Customer Service - 855-836-3364
