Richmond County Correctional Institution Remote Inmate Video Visits

Richmond County Correctional Institution

Address:
2314 Tobacco Road
Augusta, GA 30906

Phone:

706-798-5572

Richmond County Correctional Institution - Remote Video Visitation with your Inmate

Richmond County Correctional Institution uses IC Solutions for their Remote Video Visitation services.



In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.    Using your personal computer.
2.    Using the IC Solutions iphone or Android app.
3.    Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here. 

  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
  • Select your Inmate.
  • Fund your account using either a Visa, Mastercard credit or debit card.
  • Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app 

Cost of a Remote Video Visit

  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•    Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•    All visits are subject to monitoring and recording.
•    All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•    You must check-in 15 minutes prior to the scheduled visit.
•    Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.  
•    Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•    Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•    Clothing must cover all private/sensitive body areas.
•    The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•    Richmond County Correctional Institution can disconnect, deny, change, or cancel a visit at any time.
•    Internet connectivity issues during offsite visits will NOT be refunded.
•    Each visitation session will show a timer to display elapsed time.
•    After your visit has ended your connection will be terminated automatically.

Richmond County Correctional Institution Remote Inmate Video Visitation Schedule

  • First, you must register online with IC Solutions, then you can schedule.
  • All personal visits are subject to monitoring and recording.
  • All visits must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
  • Visitors may be asked to present Identification to the camera during Offsite Visits. Failure to do so will result in suspension of your visitation privileges.
  • Visitors under the age of 18 must be listed as an additional visitor and accompanied and supervised by an authorized adult visitor.
  • Visitors who arriving late may not be allowed to visit.
  • Inmates are allowed an unlimited amount of Offsite Video Visits however Visitors are only allowed (1) Offsite Video Visit per day.
  • Offsite Visits are at a cost of $5.00 for 20 minutes and is paid by the Visitor.
  • To visit from home, visitors must download The Visitor™ application. Headphones are recommended for offsite visits to avoid audio feedback
  • Visitors should connect a few minutes early to complete testing.
  • No refund will be issued for missed terminated visits.
  • Internet connectivity issues during offsite visits will not be refunded.
  • Appropriate dress is required at all times. . Nudity, Partial Nudity, Sexual Acts, Simulated Sexual Acts, or depiction thereof is prohibited.
  • Use of cell phones or other electronic devices during visits is prohibited. No pictures or screenshots are to be taken of the video visit session.

REMOTE VIDEO VISITATION

DAY TIMES
SUNDAY 12:00 midnite - 11:10PM
MONDAY 8:00AM - 11:30PM
TUESDAY 8:00AM - 11:30PM
WEDNESDAY 8:00AM - 11:30PM
THURSDAY 8:00AM - 11:30PM
FRIDAY 8:00AM - 11:55PM
SATURDAY 12:00 midnite - 11:35PM

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Richmond County Correctional Institution money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Richmond County Correctional Institution may now offer IC Solutions Tablet Rentals to their inmates.



  
IC Solutions is the same company that handles inmate phone systems, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

  • Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
  • eMessaging - Communicate via a text based message or picture. Fee based system.
  • Education - Free educational platform and course catalog that provides thousands of educational resources.
  • Self Help -Inmates have daily access to mental health and addiction recovery programming.
  • Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
  • Law Library -  Legal research with up-to-date case information.
  • eBooks - Thousands of available titles.
  • Religion - Religious resources for spiritual guidance.
  • Games - Inmates can play their favorite games. Available through monthly subscriptions
  • Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

  • Register here.  It is recommended you use Chrome or Firefox.
  • Pay for the subscription.
  • You get charged the 1st of each month. 
  • You get charged a full month even if it's only used for a partial month.
  • No activation or early termination fees.
  • Your inmate will recieve their tablet in 3-5 business days, after you pay.

For more information about IC Solutions and theiur tablet program, including availability, price, benefits and more, check out our Inmate Tablet page.


 

How to Send Money to an Inmate in Richmond County

To send commissary money to an inmate in Richmond County Correctional Institution follow these steps:

Richmond County Correctional Institution uses the services of JPAY for you to send money to an inmate's trust fund / commissary account. 

You can send money to an inmate/offender's commissary/spendable account through the Send Money page.
There are several ways to send money to an inmate/offender in Richmond County.

  1. Online payments
  2. Over the phone by calling 800-574-5729
  3. MoneyGram
  4. If you wish to send cash you can use MoneyGram. MoneyGram has many convenient locations nationwide.
    The following establishments will always have MoneyGram services:
    Walmart
    7-11
    CVS Pharmacy

You will need:
The Richmond County Inmate's Correctional ID number and their last name
Richmond County Correctional Institution or  the receive code.
You can visit the MoneyGram website to find locations near you.

        5. Money Order - Inmate's Name must be on the Money Order
            Inmate Name and Inmate ID#
           Richmond County Correctional Institution address.

        6. Lobby Kiosk
            You can use a debit or credit card in the jail lobby kiosk to send funds to an inmate/offender.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Richmond County Correctional Institution.


 

Richmond County Correctional Institution Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Richmond County Correctional Institution there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Richmond County Correctional Institution:
Inmate's Full Name
Richmond County Correctional institution
2314 Tobacco Rd.
Augusta, GA 30906


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.


 

How Do Inmates in Richmond County Correctional Institution Make Phone Calls?

To receive phone calls from inmates in Richmond County, or to assist them in making phone calls to other people, follow these steps:

  • Richmond County Correctional Institution uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Richmond County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Richmond County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Richmond County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to visit an inmate in Richmond County Georgia using Video Visitation or visiting an inmate at the jail

To visit an inmate in Richmond County follow these steps:

  • In addition to visiting inmates at the jail, Richmond County Correctional Institution uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Richmond County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Richmond County Correctional Institution.
  • Then select your Richmond County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Richmond County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

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