Address:
37W755 IL Rte. 38
St. Charles, IL 60175
Phone:
630-232-6677
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Kane County Adult Justice Center can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
37W755 IL Rte. 38
St. Charles, IL 60175
630-232-6677
Each Detainee is allowed one (1) visiting group per week. The visiting group may consist of three (3) persons in any of the following combinations.
- One (1) adult.
- One (1) adult and one (1) child.
- Two (2) adults and one (1) child.
Each visiting group is thirty (30) minutes in length. You may only visit one (1) detainee per day.
All visitors must arrive fifteen (15) minutes prior to the scheduled visitation start time in order to check in. Visitors not arriving 15 minutes prior to the scheduled start time will not be allowed their visit.
All visitors must possess a valid government issued photo ID, such as a driver's license, or State issued ID card.
All children (under the age of eighteen (18)) must be accompanied by an adult and shall possess a copy of the child's birth certificate.
| DAY | TIMES |
| SUNDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| MONDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| TUESDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| WEDNESDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| THURSDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| FRIDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
| SATURDAY | 8:30AM - 10:00AM 12:00PM - 3:00PM 5:30PM - 9:00PM |
Professional Visits - Lawyers, Clergy, Law Enforcement, Caseworkers
Daily
8:30AM - 10:00AM
12:00PM - 3:00PM
5:30PM - 9:00PM
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Kane County Adult Justice Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
IC Solutions is the same company that handles inmate phone systems, video visitations, email and texting and digital letters.
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:
Here's how it works:
For more information about IC Solutions and theiur tablet program, including availability, price, benefits and more, check out our Inmate Tablet page.
To deposit money into the account of an inmate in Kane County, follow these instructions:
For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Kane County Adult Justice Center follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Kane County Adult Justice Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Kane County.
To receive phone calls from inmates in Kane County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Kane County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To visit an inmate in Kane County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Kane County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
