Livingston County Jail Remote Inmate Video Visits

Livingston County Jail

Address:
844 W. Lincoln St.
Pontiac, IL 61764

Phone:

815-844-5774

Remote Video Visitation with Inmates

Livingston County Jail uses the services of Visitel for their Remote Video Visitation between inmates and their friends and family members.
Register and/or log in here:


VISITATION RULES

  • Each inmate is allowed only one visit per day.
  • Proper attire is required. No low-cut blouses, tank tops, short skirts or dresses, tight shorts, hats or any other form of provocative dress will be allowed. Shirt and shoes must be worn.
  • All visitors must provide proper state or government issued photo identification (i.e. driver’s license, foreign id or passports) for inmate visitation.
  • Visitation is limited to two adults and two children only.
  • In-house video visitation is available at no cost. A video visit last 15 minutes, therefore visitors will be allowed two video visits per day. Visitors may only use this system on the inmates assigned visitation day, whenever the inmates have free time.
  • Off-site video visitation is available through http://secure.visitel.us for a fee. Off-site video visitation can be accessed from your home computer or cell phone and  is unlimited, however it will only be accessed during the inmates free time.

Transaction Fees

  • If paying through an Automated IVR System: $6.95 per transaction
  • If paying through the Customer Portal Website: $3.95 per transaction
  • If paying with the assistance of a live operator: $6.95 per transaction
  • $0.50 a minute for remote video visitation
  • Free for onsite video visitation.
  • There is a $25.00 minimum for the first deposit.
  • No refunds can be given for remote video visitation visits

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Livingston County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How an Inmate Makes a Phone Call to You or Others from Livingston County Jail

To set up a phone account so that your inmate can call you from Livingston County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Livingston County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send and Receive Secure Text and Email Messages with an Inmate in Livingston County Jail

To communicate by text or email with an Livingston County inmate, follow these instructions:

  • To send or receive a message you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for Livingston County inmates or detainees to connect with.
  • When you locate the Livingston County inmate that you want to connect with, you can send them a connection request.
  • Livingston County Jail will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Livingston County Jail inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


 

How Do Inmates in Livingston County Jail Make Phone Calls?

To receive phone calls from inmates in Livingston County, or to assist them in making phone calls to other people, follow these steps:

  • Livingston County Jail uses the services of a company named Inmate Sales.
  • Register with them online or call them at 877-998-5678
  • Agents are available M-F from 8:00 AM - 12:00 midnight EST, Saturdays from 10:00 AM - 9:00 PM, and speak both English & Spanish.
  • Services for Livingston County inmates and their families and friends include: Collect Calling, PIN Debit, Purchasing Calling Cards, Deposits, Messaging & Video Visitation.

iphone app
Google Play app

For all the information regarding phone calls with Livingston County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Schedule and Visit an Inmate in Livingston County Jail

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Livingston County Jail, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Livingston County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How do Inmates in Livingston County Jail Make Phone Calls?

To receive phone calls from inmates in Livingston County, or to assist them in making phone calls to other people, follow these steps:

  • Register with CTEL, the phone system Livingston County inmates must use.
  • Open an account, 
  • Fund your acount,
  • Find, and then sync with your inmate.

Rates

  • Rates cannot exceed $0.21 per minute for regular calls and $0.25 per minute for collect calls.
  • The minimum billable duration is one minute.
  • Billable time is measured and rounded to the next higher full minute. 
  • Phone calls are terminated if the called party does not accept the call charges.
  • Customers are not billed for a 'no response'. 

Transaction Fees:

  • If paying through the Customer Portal Website: $3.00 per transaction
  • If paying with the assistance of a live operator: $5.95 per transaction

Minimum Deposit Amount
There is a $25.00 minimum for the first deposit.

Customer Service
Monday - Friday 8-5 PM CST
800-583-9683 
Email: [email protected]

For full information about using CTEL to communicate by phone with your Livingston County inmate, visit our Inmate Phone Page. You will find information about Inmate Phone schedules, rates, rules, policies, and tips. Please note that all of your phone calls will be recorderd and any information about your inmate's case that you speak about could be used against him in court. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in Livingston County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Livingston County Jail follow these steps:

  • Go to JailATM, choose Illinois, then choose Livingston County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Livingston County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Livingston County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Livingston County Jail check out our Commissary Instructions Page for Livingston County.


 

How to Deposit Money Online for an Inmate in Livingston County

To deposit money online for an inmate in Livingston County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Livingston County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Illinois, then choose Livingston County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Livingston County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Livingston County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Livingston County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Livingston County.