Rock Island County Jail Remote Inmate Video Visits

Rock Island County Jail

Address:
1317 Third Avenue
Rock Island, IL 61201

Phone:

309-558-3425

Rock Island County Jail - Remote Video Visitation with your Inmate

Rock Island County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:

1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Rock Island County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Rock Island County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Rock Island County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

1317 Third Avenue
Rock Island, IL 61201
309-558-3425

Schedule Video Visits online with gettingout

  • On-site Visits are free.
  • Visits are 30 minutes.
  • Visitation schedule subject to change.
  • Inmates are allowed two visits per week
  • A maximum of 2 guests are allowed per an On-site video session.
DAY TIME
SUNDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
MONDAY NO ON SITE VISITS
TUESDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
WEDNESDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
THURSDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
FRIDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
SATURDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM

Rock Island County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

  • All visits must be scheduled at least 24 hours in advance.
  • Visitation Schedule subject to change.
DAY TIME
SUNDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
MONDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
TUESDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
WEDNESDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
THURSDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
FRIDAY 8:00-11:00AM
12:30-2:00PM
6:00-9:00PM
SATURDAY 88:00-11:00AM
12:30-2:00PM
6:00-9:00PM

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Rock Island County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Rock Island County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Rock Island County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Rock Island County Jail:
Inmate's Full Name & Booking #
Rock Island County Jail
1317 Third Avenue
Rock Island, IL 61201


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.


 

Paying an Inmate's Bond Online in Rock Island County

Rock Island County Jail uses a service called allpaid (also known as GovPay Now) for paying an inmate's Bail Bond online for an inmate.

Register with them online or call them at 877-392-2455 for assistance.

For full information on paying an inmate's bond and getting them released after they have been arrested in Rock Island County, check out our 
Inmate Bail Page.


Depositing Commissary Money Online for an Inmate in Rock Island County Jail

If you want to deposit money online for an inmate in Rock Island County you may also be able to use allpaid.

Register with them online or call them at 888-604-7888 for depositing inmate commissary money assistance 24 hours a day.
For full information about depositing money for an inmate, deposit limits and helpful instructions, visit our Send Money to an Inmate page for Rock Island County.


 

How Do You Communicate with an Inmate in the Rock Island County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Rock Island County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Rock Island County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Rock Island County Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Rock Island County Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Rock Island County Jail may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Rock Island County Jail inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Rock Island County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Rock Island County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How Do You Visit an Inmate in Rock Island County Jail?

To visit an inmate in Rock Island County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Rock Island County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Rock Island County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Rock Island County follow these steps:
1.  Start by confirming that Rock Island County Jail's Video Visitation is working correctly by looking up Rock Island County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Rock Island County Jail, and then the inmate you wish to communicate with.

Other Rock Island County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Rock Island County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Rock Island County, can be found on our Visit Inmate Page.

Rock Island County Jail Phone: 309-558-3425


 

How to Deposit Money into an Inmate's Account in Rock Island County Jail

To deposit money into the account of an inmate in Rock Island County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Illinois.
  • Select Rock Island County Jail
  • Enter the Inmate ID of your inmate.  This can be found by calling 309-558-3425 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Rock Island County Jail.  To do this you need the Inmate's ID Number and the Facility Locator Number for Rock Island County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Rock Island County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Rock Island County Jail follow these steps:

  • Register here to create an account with icaregifts for Rock Island County.
  • Choose Illinois, then Rock Island County Jail, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Rock Island County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Rock Island County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Rock Island County Jail, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Rock Island County.


 

How an Inmate Makes a Phone Call to You or Others from Rock Island County Jail

To set up a phone account so that your inmate can call you from Rock Island County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Rock Island County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

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