Howard County Jail
Howard County Jail
Physical Address
124 S. Park PlaceCresco, IA 52136
Jail Phone Number
563-547-3535Howard County Jail Inmate Search, Cresco, Iowa
No inmate list for the Howard County Jail is online, so call 563-547-3535 to ask who is held.
The Howard sheriff posts no mugshots either.
Bond, warrants, federal and ICE holds, local police, phone calls, deposits and visiting follow.
Read inmate search answers
1. Which jails are nearby?
- Howard County Jail, 124 South Park Place, Cresco, IA 52136; 563-547-3535.
- Winneshiek County Jail, 400 Claiborne Drive, Decorah, IA 52101; 563-387-4096.
- Chickasaw County Jail, 116 N. Chestnut, New Hampton, IA 50659; 641-394-3121.
- Mitchell County Jail, 211 S. 6th Street, Osage, IA 50461; 641-732-4740.
- Floyd County Jail, 101 S. Main Street, Suite 501, Charles City, IA 50616; 641-257-6217.
- Fillmore County Jail (Minnesota), 901 Houston Street NW, Preston, MN 55965; 507-765-2846 on weekdays, or 507-765-3874 to reach a jailer.
- Mower County Jail (Minnesota), 201 2nd Avenue NE, Suite 4, Austin, MN 55912; 507-437-9562.
2. When is visiting at the jail?
The sheriff lists visiting hours on Wednesday from 1 to 4 p.m. and Saturday from 1 to 3 p.m. Call ahead at 563-547-3535 to confirm the person is still housed in Cresco and is allowed visitors that week.
↑ Back to the question list3. How do inmates call home?
The jail uses an outside phone provider. Family members can buy a prepaid phone card or add credit through it, using the link on the sheriff's page; our inmate phone guide walks through the account setup.
↑ Back to the question list4. Can I send messages electronically?
The same provider runs a paid texting device for inmates here. Set it up through the phone link on the sheriff's page, and see our messaging guide for how those accounts usually work.
↑ Back to the question list5. How should a letter be addressed?
Use the inmate's full name, then Howard County Jail, 124 South Park Place, Cresco, IA 52136, with your own name and address in the upper corner. Our mail page lists items jails commonly reject.
↑ Back to the question list6. How are funds added to an inmate's account?
Check with the jail at 563-547-3535 what it accepts for an inmate's account before mailing anything. Our money guide and commissary page explain the usual options.
↑ Back to the question list7. Can I get an alert when someone is released?
Yes. Register in VINE online or at 888-742-8463, and you will get a phone call or email when the individual's custody status changes, including a transfer out of Cresco.
↑ Back to the question list8. What if the person was sentenced to prison?
After a prison sentence starts, the person drops off the Cresco jail's books and shows up in the Iowa DOC offender search. For someone in federal prison, search the BOP locator; for someone held by immigration, use the ICE locator.
↑ Back to the question list9. Where are juveniles held?
At North Iowa Juvenile Detention Services, 1440 West Dunkerton Road, Waterloo, IA 50703, 319-291-2455. The jail roster lists only adults.
↑ Back to the question list10. Where is a mugshot posted?
Nowhere official: Cresco publishes no inmate list. Media may phone 563-547-3535 to ask for a booking photo. ICE handles its own pictures and approves each records request case by case. Photos from federal custody are off the table for the public, unless the U.S. Marshals release one.
↑ Back to the question list11. How does someone clear a Howard County warrant?
Start with the sheriff at the Law Enforcement Center, 124 S. Park Place in Cresco, 563-547-3535, where deputies serve the county's warrants and the jail is staffed around the clock. They don't post names, and Iowa offers no statewide lookup for families, though Iowa Courts Online shows the case. Going to the Howard County Jail with a lawyer is the usual path. After a skipped Cresco hearing, the clerk on North Elm (563-547-9206) can explain rescheduling.
↑ Back to the question list12. How is bond set and paid?
In Cresco, most first bonds follow the statewide uniform bond schedule; for serious charges, Cresco's magistrate sets it. Call 563-547-3535 for amounts.
- How to pay at 563-547-3535: cash, surety or Iowa property.
- Guide: our bail guide.
- Hearings: our court guide, or the clerk at 563-547-9206.
13. How do I find the charges?
Iowa Courts Online lists charges and dates by name; Cresco's clerk answers at 563-547-9206. Under Iowa Code 815.10 a judge can appoint the State Public Defender; Cresco's first appearance follows promptly (Iowa Code 804.22).
↑ Back to the question list14. Is the person in federal custody?
In Cresco, federal arrests go to the U.S. Marshals Service; its Cedar Rapids office answers at 319-362-4411. Cases are heard by the U.S. District Court for the Northern District of Iowa; its clerk is at 111 7th Avenue SE, Cedar Rapids, IA 52401, 319-286-2300. After a federal sentence, check the BOP inmate locator. Bond at 124 S. Park Place, Cresco, IA 52136 cannot lift a federal hold; only 319-286-2300 can.
↑ Back to the question list15. How does an ICE detainer work?
- The Howard County Jail receives DHS Form I-247A from ICE.
- Iowa Code chapter 27A makes the jail in Cresco honor it, holding someone 48 hours longer at most (8 CFR 287.7(d)).
- After 48 hours without ICE at 124 S. Park Place, Cresco, IA 52136, the hold ends.
- The ICE detainee locator tracks transfers by A-number or name.
16. When will the person get out?
In Cresco, once bond clears at 124 S. Park Place, Cresco, IA 52136, release usually takes a few hours; 563-547-3535 knows. Prison sentences move people to the Iowa DOC offender search. Another county's hold keeps them; ask 563-547-3535. Federal or ICE holds go via 319-362-4411.
↑ Back to the question list17. What if the name is missing?
In Cresco, new bookings can lag; call 563-547-3535. Anyone moved from Cresco, or released, may show in the Iowa DOC offender search, or the BOP inmate locator. Juveniles are never listed (Iowa Code 232.147). If unsure, ask 563-547-3535.
↑ Back to the question list18. When does a judge see them?
In Cresco, a magistrate reviews the arrest within 24 hours (Iowa Code 804.22). Bond can be changed later (Iowa Code 811.2). If money is short, the State Public Defender may be appointed. The clerk (563-547-9206) has the next date.
↑ Back to the question list19. Can someone get out without paying?
Yes. Cresco's judges may release on a promise (Iowa Code 811.2), or with conditions, sometimes supervised by the Department of Correctional Services. Skipping court means forfeiture (Iowa Code 811.6) and a warrant; Cresco's clerk (563-547-9206) has the terms.
↑ Back to the question list20. When is cash bail returned?
In Cresco, the clerk (563-547-9206) refunds cash bail (137 North Elm Street, Cresco, IA 52136) at case end, to the payer. A 10% bondsman fee is never returned; call 563-547-3535.
↑ Back to the question list21. Which sentences are served locally?
In Cresco, misdemeanor terms are served at 124 S. Park Place, Cresco, IA 52136 (Iowa Code 903.1). Longer terms mean prison; see the Iowa DOC offender search. Work release or weekends in Cresco, Iowa, need a judge's OK; 563-547-3535 schedules it.
↑ Back to the question list22. Can a judge bar contact?
In Cresco, judges can bar contact at hearings (Iowa Code 664A.3). Breaking it is a new crime (Iowa Code 664A.7). Only judges can change it; Cresco's clerk (563-547-9206) keeps a copy at 137 North Elm Street, Cresco, IA 52136.
↑ Back to the question list23. How is a free lawyer appointed?
In Cresco, a free lawyer depends on income (Iowa Code 815.9). Ask in court on day 1, or call 563-547-9206. The State Public Defender covers most cases in Cresco; families may hire private counsel.
↑ Back to the question list24. Is a bail call real?
In Cresco, the Howard County Jail never takes gift cards or crypto; call 563-547-3535 before paying anyone. Cresco's bond goes only to the clerk (563-547-9206) or the jail at 124 S. Park Place, Cresco, IA 52136. Report scam calls to the Iowa Attorney General.
↑ Back to the question list25. Which police agencies serve Howard County?
- Howard County Sheriff's Office, Law Enforcement Center, 124 South Park Place, Cresco, IA 52136: 563-547-3535. The sheriff also covers Lime Springs, Chester, Elma, Protivin and Riceville.
- Cresco Police Department, 130 N. Park Place, Cresco, IA 52136: 563-547-2424.
- Iowa State Patrol District 8, 4425 S Washington Avenue, Mason City, IA 50401: 641-424-3625.
- Emergencies: 911.
Howard County Bail and Bond, Cresco, Iowa
A posted bond is the usual way to get out of the Howard County Jail in Cresco.
The jail can share the bail amount at 563-547-3535. Howard County sits on the Minnesota border in northeast Iowa, with about 9,415 residents in Cresco, Elma, Lime Springs, Riceville, Protivin and Chester.
Arrested people are booked into the jail in the Law Enforcement Center, 124 South Park Place, Cresco, IA 52136. The sheriff's office dispatches police, fire and ambulance calls around the clock, and its number is 563-547-3535.
1. Is someone in the Cresco jail?
The sheriff does not put a list of inmates online; our inmate search page explains the other options. Call 563-547-3535 to confirm a booking, or search VINELink, the statewide custody service, which also answers at 888-742-8463. VINE can lag a new arrest by several hours.
↑ Back to the question list2. How is the first bond amount chosen?
For most charges, the starting figure comes from Iowa's uniform bond schedule, which ties the amount to the level of the offense. A simple misdemeanor is $300, a serious one $1,000 and an aggravated one $2,000. Class D felonies start at $5,000, class C at $10,000 and class B at $25,000. The magistrate in Cresco can change that figure at the first appearance.
↑ Back to the question list3. Are there charges with no bond until a hearing?
Yes. Domestic abuse assault, forcible felonies, violating a no-contact or protective order and stalking are all left off the schedule. So are sexual abuse of the first, second or third degree, manufacturing or delivering methamphetamine (or holding it to deliver), intimidating with a dangerous weapon, plus any felon who has a firearm. Someone booked on one of these sits in the Howard County Jail until a judicial officer of the First Judicial District sets terms.
↑ Back to the question list4. What forms of bond are accepted?
- Cash: paid in full, and given back after the final disposition as long as the defendant showed up each time.
- Surety: a licensed bail agent's bond. The agent's premium is a fee, not a deposit, so it does not come back.
- Real estate: equity in Iowa property, pledged under oath.
The jail staff at 563-547-3535 can say whether the release order is ready and where payment is accepted at that hour.
↑ Back to the question list5. What did the 2026 bail law change?
Senate File 2399 took effect July 1, 2026. Release on a signed promise alone, without posting money, now applies only to nonviolent misdemeanors, simple or serious, that do not involve drugs. When a magistrate sets bail below the schedule amount, the reasons must be put in writing. A revised schedule reflecting inflation is due from the Judicial Council to the Supreme Court on or before July 1, 2027.
↑ Back to the question list6. Where is the court clerk?
The Clerk of District Court works in the Howard County Courthouse, 137 North Elm Street, Cresco, IA 52136. The office is open weekdays from 8 a.m. to 4:30 p.m. and answers at 563-547-9206; the email is countyclerk.howard@iowacourts.gov. Cash bond and its return run through this office.
↑ Back to the question list7. What happens after a missed court date?
The judge can call in the bond and issue a warrant. Section 811.6 of the Iowa Code gives the defendant and any surety 30 days' notice before judgment is entered on the forfeiture. Skipping court on purpose is a separate crime: a class D felony if the underlying charge was a felony, or a serious misdemeanor if it was not.
↑ Back to the question list8. Is the bond money returned?
Cash bond is returned once the matter is closed, provided the defendant made every appearance, though the court can first take out fines, costs or restitution. Ask the clerk at 563-547-9206 about timing. To put spending money on an inmate's account rather than post bond, read our money guide.
↑ Back to the question list9. Does state bail cover federal or immigration holds?
State bail does not cover a federal charge. A U.S. magistrate judge for the Northern District of Iowa, Eastern Division, decides release; the clerk is at 111 7th Avenue SE, Cedar Rapids, IA 52401, 319-286-2300. Under Iowa Code chapter 27A an ICE detainer obliges the Cresco jail to keep the person for federal officers, and posting the state bond can simply mean a transfer to immigration custody. The ICE locator shows people in ICE jail.
↑ Back to the question list10. Can a minor be bonded out in Cresco?
Not under the adult schedule. A youth who must be held is placed at North Iowa Juvenile Detention Services, 1440 West Dunkerton Road, Waterloo, IA 50703, 319-291-2455. The juvenile court has 1 working day to hold a hearing.
↑ Back to the question listHoward County Jail Visiting Hours: Wednesday and Saturday in Cresco
Cresco Visiting Schedule
| DAY | TIMES |
|---|---|
| Wednesday | 1:00 PM - 4:00 PM |
| Saturday | 1:00 PM - 3:00 PM |
Howard County Jail, 124 S. Park Place, Cresco, IA 52136 · 563-547-3535
The sheriff's office page gives those jail visiting hours.
Children may have extra rules in Cresco, so ask on the same call.
Reliance Telephone Video Visitation provides a secure online platform that enables families and friends to conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected computer with a webcam or a mobile device, visitors can join live video calls without traveling to the detention center or waiting in facility visitor lobbies.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.reliancetelephone.com and sign into your account or register a new profile.
- Upload a clear photograph of your valid government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Video Visitation, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select an open time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or mobile app 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or assigned tablet. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Remote Video Visitation, Reliance provides calling, texting, and tablet services at participating facilities:
- Prepaid Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: Reliance Phone Services - Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services - Inmate Tablets & Digital Media: Discover educational programs, phone access, and entertainment offered on facility tablets.
• Learn more on our website: Tablet Programs Guide | • Visit official vendor page: Reliance Tablets
Howard County District Court, Cresco, Iowa
All Howard County prosecutions, from a speeding ticket to a felony, go through the courthouse on North Elm Street in Cresco.
The county is part of the First Judicial District, in the 1B area along with Chickasaw, Fayette, Buchanan, Black Hawk and Grundy. People held while a matter is pending stay at the jail on South Park Place, a few blocks away.
The Clerk of District Court answers at 563-547-9206.
1. Which offices handle a criminal case?
- Clerk of District Court: 137 North Elm Street, Cresco, IA 52136; 563-547-9206; weekdays 8 a.m. to 4:30 p.m.
- Howard County Attorney: in the same courthouse at 137 North Elm Street; 563-547-9202; weekdays 8 a.m. to 4:30 p.m. The office brings state charges and does not advise private citizens.
- Howard County Jail: Law Enforcement Center, 124 South Park Place, Cresco, IA 52136; 563-547-3535.
2. What is the initial appearance like?
The magistrate reads the charge, sets conditions of release and decides whether the accused qualifies for a court-appointed lawyer. After a warrantless arrest, the magistrate also checks that there was probable cause. People who are still in custody usually see the magistrate the next court day.
↑ Back to the question list3. Which judge hears what?
- Magistrate: simple misdemeanors, traffic tickets and city ordinance cases from Cresco, Elma, Riceville and the other towns.
- District associate judge: serious and aggravated misdemeanors, and many first OWI cases.
- District judge: felonies, on dates the First District sets for Cresco.
4. How does a Howard County felony move along?
- Arrest, booking on South Park Place, and the initial appearance.
- Formal charging, normally inside 45 days, when the prosecutor files a trial information.
- Arraignment, often waived in writing with a not guilty plea.
- Discovery, depositions and pretrial motions.
- A jury trial inside 90 days of formal charging, if the speedy-trial right has not been given up.
- A presentence investigation report, then sentencing if there is a conviction.
5. How can I follow the case?
Pick Howard County on Iowa Courts Online and type a name or case number. Charges, bond, hearing dates and filed orders appear there; sealed juvenile matters do not.
↑ Back to the question list6. Who represents a defendant who cannot afford a lawyer?
The defendant asks for counsel when first brought before the magistrate and completes a sworn statement of income and assets. Once eligibility is found, the appointment goes out through the State Public Defender, which uses contract attorneys for much of northeast Iowa. The clerk's office at 563-547-9206 can confirm that the appointment order was entered.
↑ Back to the question list7. How are juvenile charges handled here?
In Cresco a district judge handles delinquency petitions as the juvenile court. Juvenile Court Services keeps an office at 205 East 2nd Street, Cresco, IA 52136, 319-291-2506. A youth who must be held is taken to North Iowa Juvenile Detention Services, 1440 West Dunkerton Road, Waterloo, IA 50703, 319-291-2455.
↑ Back to the question list8. Where are federal cases heard?
Howard County belongs to the Northern District of Iowa's Eastern Division. Federal hearings for the division are held in Dubuque and Waterloo, while the clerk's office is at 111 7th Avenue SE, Cedar Rapids, IA 52401, 319-286-2300. Federal filings appear on PACER, and sentenced federal prisoners on the BOP locator.
↑ Back to the question list9. Where can I read about posting bail?
Our Howard County bail page covers the schedule amounts, forms of bond, the 2026 law and refunds.
↑ Back to the question list10. Cresco courthouse warrant: who knows the details?
Howard County sheriff's deputies serve warrants from the Cresco courthouse; the 24-hour line is 563-547-3535. Cresco deputies don't publish names; Iowa has no statewide public search; Cresco cases are on Iowa Courts Online. When a missed Cresco hearing caused it, call the Clerk of District Court at 137 North Elm Street in Cresco, 563-547-9206. An attorney can plan the surrender at the jail on South Park Place in Cresco.
↑ Back to the question list
Buy Commissary for an Inmate in the Howard County Jail
Howard County Jail Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
The Howard County Jail allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
Call the facility at 563-547-3535 to ask whether there is a limit on how much an inmate can spend on commissary.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for further information on the commissary program, how it works, what type of things inmates can buy, how often they receive commissary, and a lot more.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Deposit Money for an Inmate in the Howard County Jail
The Easiest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account. You can find out how to do this by calling the Howard County Jail at 563-547-3535 and asking, or you can scroll down and review the different methods.
1. Mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Howard County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check.
When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
2. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Howard County Jail.
3. The Howard County Jail has a reception desk that may accept cash, money orders or cashier checks. Call 563-547-3535 to find out the specific hours for drop off times.
4. The Howard County Jail may contract with a third party service which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country. Call 563-547-3535 for the company information, along with a list of these companies, or find it by scolling down below.
Send an Inmate Mail in the Howard County Jail
The Howard County Jail shares the sheriff's building on South Park Place in Cresco, and all inmate mail is sent in care of the sheriff there. That one address covers personal letters, postcards, legal mail and anything shipped from a publisher. Staff check every piece before it reaches the person you are writing to.
Letters, postcards, legal mail and publications:
Howard County Jail
c/o Howard County Sheriff
124 South Park Place
Cresco, IA 52136
- Name and number: Use the full name the person was booked under, then their booking number.
- Your address: Write your name and mailing address in the upper left corner, since mail with no return address will most likely never reach the inmate.
- Magazines: Any magazine with profanity, weapons or pornography is taken by staff and never delivered.
- Books: They must be new and come straight from the publisher, with no content that is overly violent, pornographic or obscene.
- Ink: Write in blue or black. Leave the crayons, felt-tip pens and colored inks at home.
- Decorations: No drawings on the page or the envelope, no glitter or confetti tucked inside, and no lipstick or perfume.
- Greeting cards: A card should be plain, and musical cards are not allowed.
- Packages: Only the jail's approved commissary company can send them.
- Zero tolerance: The jail does not bend its mail rules. Letters come in Monday through Friday, and there is no limit on how many a person can receive.
Between letters, you can stay in touch through the jail's text messaging.
Reliance Telephone provides telecommunications systems, inmate texting devices, and prepaid calling accounts for county jails across the upper Midwest. Opening a Reliance account allows families to purchase talk time or fund SMS text messaging credits so incarcerated individuals can maintain regular contact from housing unit kiosks and wireless devices.
Important: Mobile Calling Blocks and Messaging Approvals Vary
Inmates cannot receive incoming phone calls, and wireless providers automatically block collect calls from jail systems. While some facilities provide direct text messaging units, device availability and call permissions vary depending on facility housing rules, which you can confirm with the facility directly. If you do not register online and fund your account in advance, your loved one will not be able to connect calls or send text updates to your phone.
Step-by-Step Instructions to Register and Fund Reliance Services
- Visit www.reliancetelephone.com or call 1-800-896-3201.
- Select Create Account and register your 10-digit telephone number and email address.
- Choose your state and the detention facility where the inmate is housed.
- Link the inmate using their full legal name or facility booking ID.
- Select whether to purchase a Phone Card, fund an Inmate Texting Account, or set up Prepaid Collect Calling.
- Enter your debit or credit card billing details, complete payment, and save your receipt.
What the Inmate Needs to Do
The inmate dials your number from a dayroom wall phone or accesses their texting device using their PIN. The system verifies that calling or messaging units are funded and allows the conversation to proceed. All non-privileged communications are subject to recording and monitoring.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Prepaid Calling Accounts, Reliance offers texting and voice mail features at participating facilities:
- Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services
Reliance Telephone provides telecommunications systems, inmate texting devices, and prepaid calling accounts for county jails across the upper Midwest. Opening a Reliance account allows families to purchase talk time or fund SMS text messaging credits so incarcerated individuals can maintain regular contact from housing unit kiosks and wireless devices.
Important: Mobile Calling Blocks and Messaging Approvals Vary
Inmates cannot receive incoming phone calls, and wireless providers automatically block collect calls from jail systems. While some facilities provide direct text messaging units, device availability and call permissions vary depending on facility housing rules, which you can confirm with the facility directly. If you do not register online and fund your account in advance, your loved one will not be able to connect calls or send text updates to your phone.
Step-by-Step Instructions to Register and Fund Reliance Services
- Visit www.reliancetelephone.com or call 1-800-896-3201.
- Select Create Account and register your 10-digit telephone number and email address.
- Choose your state and the detention facility where the inmate is housed.
- Link the inmate using their full legal name or facility booking ID.
- Select whether to purchase a Phone Card, fund an Inmate Texting Account, or set up Prepaid Collect Calling.
- Enter your debit or credit card billing details, complete payment, and save your receipt.
What the Inmate Needs to Do
The inmate dials your number from a dayroom wall phone or accesses their texting device using their PIN. The system verifies that calling or messaging units are funded and allows the conversation to proceed. All non-privileged communications are subject to recording and monitoring.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Prepaid Calling Accounts, Reliance offers texting and voice mail features at participating facilities:
- Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services
Reliance Telephone provides secure, corrections-grade handheld tablets designed for county jails and regional detention centers across the upper Midwest. Through these portable units, incarcerated individuals can exchange text messages with family, place voice phone calls, conduct scheduled video visits, stream approved entertainment, read eBooks, and access self-help materials directly from their living areas.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Fund Reliance Tablet Services
- Verify that Reliance Telephone handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.reliancetelephone.com on your computer or mobile device.
- Sign into your verified user profile or select Create Account using your primary 10-digit telephone number.
- Select your state, detention center, and link the inmate using their full legal name or facility booking ID.
- Select Inmate Texting / Media Funds or Inmate Wallet to add funds to their available balance.
- Specify your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that their device balance is ready for use.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their facility PIN. Their active wallet balance appears on the home screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members. Devices are returned to charging racks during facility count times and for overnight storage.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Tablet Services, Reliance Telephone provides calling, messaging, and visitation channels:
- Prepaid Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: Reliance Phone Services - Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Reliance Video Visits
Howard County Juvenile Facilities
- Jail (Main): 563-547-3535
- Sheriff: 563-547-3535
The Howard County Jail serves the following cities and towns of Howard County: Cresco and Riceville.