Iberia Parish Jail
Iberia Parish Jail
Physical Address
3618 Broken Arrow RoadNew Iberia, LA 70560
Jail Phone Number
337-369-2431Iberia Parish Inmate Search and Mugshots, New Iberia
Iberia's sheriff runs a free inmate search for the Iberia Parish Criminal Justice Facility at 3618 Broken Arrow Road, New Iberia, LA 70560, reachable at 337-369-2431.
This page walks a family through that search, booking photos, the 72-hour hearing, cash and property bonds filed through the clerk on Iberia Street, contact and commissary, release, U.S. Marshals and ICE detainers, and a phone list for every police force in the parish.
Have the person’s legal name and date of birth ready, and ask for a booking number if you need to call again.
Read inmate search answers
1. Where is the Iberia Parish jail, and what are its phone numbers?
- Iberia Parish Criminal Justice Facility: 3618 Broken Arrow Road, New Iberia, LA 70560, 337-369-2431, answered around the clock.
- Jail fax: 337-369-7672.
- Sheriff's administrative office: 300 Iberia Street, New Iberia, LA 70560, 337-369-3714, open 8:30 a.m. to 4:30 p.m., Monday through Friday.
Broken Arrow Road sits south of downtown New Iberia off Louisiana 3212; some state records label the same spot as Parish Road 515.
↑ Back to the question list2. How does the IPSO inmate search work?
- Open the IPSO inmate search.
- Enter a surname, using a partial spelling if you're unsure.
- Click "Read More" beside a match to see booking date, charges and any bond listed.
- Choose "Notify Me of Status Change" to get an alert when that entry is updated, such as a release or transfer.
When a name will not come up, phone Broken Arrow Road at 337-369-2431.
↑ Back to the question list3. Does Iberia Parish post mugshots?
Entries we opened in October 2026 carried a blank placeholder image rather than a booking photo. A copy can be requested from IPSO at 337-369-3714. Louisiana's Act 281 of 2024, in force since August 1, 2024, lets Louisiana agencies share pre-conviction booking photos, and a pay-to-remove website has 7 days to drop the photo for free after a dismissal, acquittal, pardon or expungement.
Photos from an ICE arrest go through ICE's FOIA office; a federal booking photo comes from the U.S. Marshals. Acadiana news stations sometimes air booking photos from New Iberia; whether IPSO releases one is the sheriff's decision.
↑ Back to the question list4. Why is a fresh arrest missing from the search?
Deputies fingerprint, photograph and screen each arrival before the entry goes live, so the first hour or two after arrival can show nothing. Ring 337-369-2431 and give the legal name and birthday. City arrests can also sit at the New city police station briefly before transport.
↑ Back to the question list5. Where else could someone arrested near New Iberia be held?
Arrests across a parish line go to that parish. Try Lafayette Parish Correctional Center to the north, Vermilion Parish to the west, and the St. Martin and St. Mary parish jails east along U.S. 90. Federal arrests usually show in the BOP inmate locator only after a court date.
↑ Back to the question list6. Can someone be cited instead of jailed?
Yes. New Iberia and Jeanerette officers often write a summons for minor offenses. That person never appears in the IPSO search but must show up in New Iberia City Court or Jeanerette City Court when the paper says.
↑ Back to the question list7. How soon does a judge see someone booked in New Iberia?
Article 230.1 of the Louisiana Code of Criminal Procedure sets 72 hours from arrest, leaving out weekends and legal holidays. A 16th Judicial District judge reviews probable cause, sets bail and appoints the public defender for anyone unable to hire counsel. If Iberia misses that deadline, the person goes free on a signature.
↑ Back to the question list8. Where can I see the Iberia bond amount?
Open "Read More" on the search entry; a bond figure appears once a judge sets one. A blank amount means bail has not been fixed, or a hold from another agency is keeping the person regardless. Ask Broken Arrow Road at 337-369-2431 what the total is across all charges before arranging money.
↑ Back to the question list9. What bond types does the 16th district accept?
Judges in New Iberia set the amount, and families can satisfy it in four ways: - Cash: the full amount, refunded through the clerk when the case ends, less court costs. - Property: land in Louisiana with enough equity, filed through the clerk. - Commercial surety: a licensed bondsman, whose state-regulated premium is capped at 12 percent. - Release on recognizance: a signature promise, only when a judge allows it.
Our Iberia bail guide explains each type in depth.
↑ Back to the question list10. How is a property bond done in Iberia Parish?
The clerk's property bond page lists these steps: 1. Get the judge's approval for a property bond, and confirm there are no holds that would keep the person jailed anyway. 2. Obtain the tax assessment from the Iberia assessor, 121 W. Pershing Street, Suite 100. 3. Order a mortgage certificate from the clerk, about $20 to $30, to show liens. 4. The sheriff's civil department at 300 Iberia Street prepares the Lien and Privilege form. 5. Record it with the clerk, roughly $110. 6. Deliver the recorded paperwork to the jail.
Removing the lien after the case closes costs about $60 and starts with the district attorney's office, second floor of the courthouse.
↑ Back to the question list11. Which courts handle local arrests?
- 16th Judicial District Court: felonies and state misdemeanors, at the Iberia Parish Courthouse, 300 Iberia Street, New Iberia.
- Iberia Parish Clerk of Court: 300 Iberia Street, Suite 100, New Iberia, LA 70560 (mail P.O. Drawer 12010, New Iberia, LA 70562-2010), 337-365-7282, weekdays 8:30 a.m. to 4:30 p.m. The criminal section tracks docket numbers, hearing dates and cash bond refunds.
- New Iberia City Court and Jeanerette City Court take city misdemeanors and traffic tickets.
Our Iberia court guide has filing details.
↑ Back to the question list12. Who prosecutes and who defends Iberia cases?
- District attorney, 16th district: 300 Iberia Street, Suite 200, New Iberia, LA 70560, 337-369-4420.
- Public defender: 301 E. St. Peter Street, Suite 101, New Iberia, LA 70560, 337-365-4006, open 8:30 to 4:30 on weekdays.
Every jail call on Broken Arrow Road is recorded; save case details for a private visit with the defender.
↑ Back to the question list13. How do visits work at the parish jail?
Only people the inmate has placed on the visitor list may come, each with photo ID, and slots are scheduled ahead. On-site visits are free, while remote video visits carry a charge. Rules change, so call 337-369-2431 before the drive. Our visiting guide covers dress codes and booking.
↑ Back to the question list14. Can the person call home?
Yes, collect or prepaid calls go out from the housing units, and all are monitored except attorney calls. Relatives can fund a prepaid phone balance through the provider named at the jail. Our calls guide explains how. Video and text messages are explained in our messaging guide.
↑ Back to the question list15. How do I put money on an Iberia account or order commissary?
Funds can go on the account through the jail kiosk in the lobby or the online deposit service linked from the sheriff. That balance pays for commissary orders such as snacks, hygiene items and writing paper. Our deposit guide lists fees and limits.
↑ Back to the question list16. What address do letters to the New parish jail use?
Write the person's full legal name, then Iberia Parish Criminal Justice Facility, 3618 Broken Arrow Road, New Iberia, LA 70560, with the sender's name and return address in the corner. Ask the jail before mailing photos or books, which face extra limits. For the basics, read our mail guide.
↑ Back to the question list17. What if the person needs medication?
Tell Broken Arrow Road at 337-369-2431 about every prescription and diagnosis. Medical staff verify drugs with the prescribing doctor or pharmacy before dispensing, and families generally cannot drop off pills.
↑ Back to the question list18. After bond posts, how long until they walk out?
Count on a few hours. Staff check for detainers and warrants elsewhere, process the court paperwork and return clothing and property. Call 337-369-2431 before leaving home so you know which door to wait at.
↑ Back to the question list19. Where do parish prisoners serve state time?
After a Department of Corrections sentence, a person can stay in New Iberia until DOC moves them to a reception center. Track them with the DOC locator line 225-383-4580 or our Louisiana state prisons list.
↑ Back to the question list20. Is there an open Iberia Parish warrant?
IPSO's warrant division at 337-369-3714 handles parish warrants, and New Iberia city police at 337-369-2306 answer for city ones. The New Iberia sheriff shares no names online, and statewide searching isn't possible. A surrender at Iberia Parish Jail arranged through a lawyer usually goes faster and calmer. For a warrant caused by a missed hearing, the Clerk of Court on Iberia Street, 337-365-7282, can tell you how to get a new court date.
↑ Back to the question list21. Where are juveniles from Iberia held?
Children under 17 go to juvenile court, since Louisiana returned 17-year-olds to adult court on April 19, 2024. Iberia runs no youth detention center, so a child ordered held is placed in a regional center; see our Lafayette juvenile detention page and confirm with IPSO.
↑ Back to the question list22. What if federal agents arrested them in Iberia?
Those cases go to the U.S. District Court for the Western District of Louisiana, Lafayette Division, clerk at 800 Lafayette Street, Suite 2100, Lafayette, LA 70501, 337-593-5000. A Lafayette magistrate decides detention under 18 U.S.C. 3142 once pretrial services files its report. U.S. Marshals, same building, Suite 1100: 337-262-6666.
↑ Back to the question list23. How does an ICE hold work in New Iberia?
- Broken Arrow Road fingerprints are compared with Homeland Security records, and ICE may file a detainer.
- Posting the parish bond does not cancel it.
- Jailers may keep the person up to 48 hours past normal release for an ICE pickup.
- If agents never arrive in time, it lapses.
- Act 314 of 2024 directs Louisiana agencies to cooperate with ICE.
Search the ICE detainee locator by A-number with birth country. ICE's New Orleans Field Office: 181 James Drive W, St. Rose, LA 70087, detention line 888-351-4024.
↑ Back to the question list24. How can I get release alerts?
The jail's own listing offers one way to be told. On the IPSO inmate listing, choose "Notify Me of Status Change" to get an alert when that entry changes. You can also register with Louisiana VINE, which calls, texts or emails you when custody changes.
↑ Back to the question list25. How do I spot a bail scam?
An Iberia deputy will not phone demanding gift cards, crypto or app payments to free your relative. Hang up on anyone who does and dial the jail at 337-369-2431 yourself.
↑ Back to the question list26. Which police agencies make arrests in Iberia Parish?
- Iberia Parish Sheriff's Office: 300 Iberia Street, New Iberia, 337-369-3714; covers unincorporated areas including Avery Island, Coteau and Lydia.
- New Iberia Police Department: 457 East Main Street, Suite 300, New Iberia, LA 70560, 337-369-2306.
- Jeanerette Police Department: 811 Canal Street, Jeanerette, LA 70544, 337-276-6323.
- Delcambre Police Department: 109 N. Railroad Street, Delcambre, LA 70528, 337-685-2697.
- Loreauville Police Department: 103 S. Main Street, Loreauville, LA 70552, 337-229-8306.
- Louisiana State Police Troop I: 121 East Pont Des Mouton, Lafayette, LA 70507, 337-262-5880, for highway arrests on U.S. 90.
Each brings parish prisoners to Broken Arrow Road. For an emergency, dial 911.
↑ Back to the question listIberia Parish Bail and Bond, New Iberia, Louisiana
How bail and release work in New Iberia. The parish sheriff operates the Iberia Parish Criminal Justice Facility at 3618 Broken Arrow Road, New Iberia, LA 70560.
Reach the jail at 337-369-2431 and the sheriff's main office at 337-369-3714.
Iberia Parish runs from the Teche country around New Iberia and Jeanerette down to Avery Island and Vermilion Bay.
1. How do I find out the bond?
Check our Iberia inmate search to confirm the booking, then phone the jail at 337-369-2431. Ask for each charge's bond, and if any other agency placed a hold.
↑ Back to the question list2. How fast does a judge set or review bail?
A judge must see the person inside 72 hours from arrest, weekends and holidays aside (Article 230.1). If no hearing happens in time, the law calls for release on recognizance.
↑ Back to the question list3. What are my bond options?
- A bail company bond (commercial surety)
- A property bond pledged by a relative or friend
- A personal signer with no property
- The defendant's own signature
- The full amount in cash
Article 321 sets these out. Judges may not use unsecured bonds in violent cases.
↑ Back to the question list4. Can I pay with a check?
Only certain kinds of payment count. Article 326 allows cashier's or certified checks and money orders, along with currency and government bonds. Personal checks are not on that list.
↑ Back to the question list5. What do bondsmen charge in Iberia?
Louisiana's cap is 12 percent, with a $120 minimum, under R.S. 22:1443. You pay that once, and it is not refunded.
↑ Back to the question list6. Where is the clerk's office?
The Iberia Clerk of Court works out of the courthouse at 300 Iberia Street, New Iberia, LA 70560. Its mailing address is P.O. Drawer 12010, New Iberia, LA 70562-2010, and the phone is 337-365-7282.
↑ Back to the question list7. How does a cash refund work?
The New Iberia clerk pays it back after the case, provided the person attended each hearing. Costs or fines may be deducted. Use our money guide to send funds to the jail account instead.
↑ Back to the question list8. What if the defendant misses a date?
Expect a bench warrant and a forfeiture notice to the surety. Signers may have to pay the bail company. Under Article 312, a history of no-shows can restrict bail later.
↑ Back to the question list9. Will an ICE detainer stop release?
Yes, it can, because Act 314 of 2024 makes Louisiana agencies cooperate with immigration detainers. Check the ICE locator if the person does not walk out after bond. Federal criminal cases go to Lafayette.
↑ Back to the question list10. How are teens handled in New Iberia?
For acts on or after April 19, 2024, a 17-year-old is an adult in Louisiana criminal law. Those under 17 go to juvenile court.
↑ Back to the question listIberia Parish Jail Inmate Visitation Schedule
3618 Broken Arrow Road
New Iberia, LA 70560
337-369-2431
- First, you must register an account with Correct Pay, then add Iberia Parish Jail, then your inmate.
- Second, you can choose a time to visit.
- You can also schedule an appointment on the jail visitation kiosk.
- Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
- Inmates will be allowed one 20-minute onsite visit per week.
- The number of visitors is limited to three (any combination of adult/children).
- There is no charge for the Onsite Video Visits.
- Offsite Video Visits cost $7.60 for 20 minutes.
- All visits must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
- CHECK-IN: 10 minutes prior to scheduled visit.
- Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
- Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
- If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.
ON-SITE VIDEO VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 8:00AM to 9:00PM |
| MONDAY | 8:00AM to 9:00PM |
| TUESDAY | 8:00AM to 9:00PM |
| WEDNESDAY | 8:00AM to 9:00PM |
| THURSDAY | 8:00AM to 9:00PM |
| FRIDAY | 8:00AM to 9:00PM |
| SATURDAY | 8:00AM to 9:00PM |
REMOTE VIDEO VISITATION SCHEDULE
Rates:
15 minutes $5.70
20 minutes $7.60
30 minutes $11.40
| DAY | TIMES |
| SUNDAY | 8:00AM to 9:00PM |
| MONDAY | 8:00AM to 9:00PM |
| TUESDAY | 8:00AM to 9:00PM |
| WEDNESDAY | 8:00AM to 9:00PM |
| THURSDAY | 8:00AM to 9:00PM |
| FRIDAY | 8:00AM to 9:00PM |
| SATURDAY | 8:00AM to 9:00PM |
Iberia Parish Jail Inmate Visitation Schedule
3618 Broken Arrow Road
New Iberia, LA 70560
337-369-2431
- First, you must register an account with Correct Pay, then add Iberia Parish Jail, then your inmate.
- Second, you can choose a time to visit.
- You can also schedule an appointment on the jail visitation kiosk.
- Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
- Inmates will be allowed one 20-minute onsite visit per week.
- The number of visitors is limited to three (any combination of adult/children).
- There is no charge for the Onsite Video Visits.
- Offsite Video Visits cost $7.60 for 20 minutes.
- All visits must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
- CHECK-IN: 10 minutes prior to scheduled visit.
- Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
- Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
- If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.
ON-SITE VIDEO VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 8:00AM to 9:00PM |
| MONDAY | 8:00AM to 9:00PM |
| TUESDAY | 8:00AM to 9:00PM |
| WEDNESDAY | 8:00AM to 9:00PM |
| THURSDAY | 8:00AM to 9:00PM |
| FRIDAY | 8:00AM to 9:00PM |
| SATURDAY | 8:00AM to 9:00PM |
REMOTE VIDEO VISITATION SCHEDULE
Rates:
15 minutes $5.70
20 minutes $7.60
30 minutes $11.40
| DAY | TIMES |
| SUNDAY | 8:00AM to 9:00PM |
| MONDAY | 8:00AM to 9:00PM |
| TUESDAY | 8:00AM to 9:00PM |
| WEDNESDAY | 8:00AM to 9:00PM |
| THURSDAY | 8:00AM to 9:00PM |
| FRIDAY | 8:00AM to 9:00PM |
| SATURDAY | 8:00AM to 9:00PM |
Iberia Parish Criminal Court, New Iberia, Louisiana
The 16th Judicial District joins Iberia with St. Martin and St. Mary parishes.
Iberia cases are heard at the courthouse on Iberia Street in New Iberia.
The clerk's line is 337-365-7282.
1. Where are the main offices?
- Clerk of Court: 300 Iberia Street, New Iberia, LA 70560 (mail: P.O. Drawer 12010, New Iberia, LA 70562-2010), 337-365-7282.
- District attorney: 300 Iberia Street, Suite 200, New Iberia, LA 70560, 337-369-4420.
- Public defender: 301 E. St. Peter Street, Suite 101, New Iberia, LA 70560, 337-365-4006, weekdays 8:30 to 4:30.
2. How long until formal charges?
Article 701 limits pretrial jail time before a bill or information: 30 days for a misdemeanor, 60 days for a felony, and 120 days for a capital or life case. The defense may then request release.
↑ Back to the question list3. How does someone get a court-appointed lawyer?
Bring it up at the first appearance. A New Iberia judge reviews income and can assign the St. Peter Street office, which takes calls at 337-365-4006.
↑ Back to the question list4. How do I view court records?
Call or visit the clerk with a case number. Our bail page covers bond steps, and our money guide covers deposits.
↑ Back to the question list5. Where do juvenile cases go?
Children under 17 at the time of the act are heard in juvenile proceedings. Since April 19, 2024, 17-year-olds face adult court.
↑ Back to the question list6. Which federal court serves Iberia?
The Western District of Louisiana, Lafayette Division, at 800 Lafayette Street, Suite 2100, Lafayette, LA 70501. The clerk's phone is 337-593-5000. Find federal prisoners with the BOP inmate locator.
↑ Back to the question list7. How is a warrant from the 16th JDC in New Iberia handled?
The Iberia Parish Sheriff's Office warrant division, at 300 Iberia Street in New Iberia, serves parish warrants and answers at 337-369-3714. New Iberia police handle city warrants at 337-369-2306. Iberia Street deputies don't share wanted names online, and the state never built a public warrant search. The Clerk of Court, also at 300 Iberia Street (337-365-7282), holds the case file and helps with rescheduling when a skipped New Iberia hearing caused the warrant. A turn-in at Iberia Parish Jail arranged by a lawyer can let bond be set the same day.
↑ Back to the question list
Information for this service is currently unavailable.
TouchPay (operated by GTL Financial Services and part of ViaPath Technologies) provides payment processing solutions enabling family members to deposit funds directly into an incarcerated person's jail trust and commissary account. Deposited funds allow the inmate to purchase commissary food items, clothing, hygiene essentials, and medical sundries, or transfer balances to phone time.
Important: Facility Site IDs and Deposit Limits Vary
Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. In addition, each correctional agency requires a specific TouchPay Site ID number to route payments accurately. If you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Trust Funds
- Obtain the inmate's legal first and last name, date of birth, and assigned facility booking ID number, along with the jail's 3- to 5-digit TouchPay Site ID.
- Navigate to www.touchpayonline.com or dial automated phone payments at 1-866-232-1899.
- Select Trust Deposits and enter the facility Site ID or search by state and agency name.
- Confirm the inmate's profile matches the facility's active housing roster.
- Enter the deposit dollar amount, review convenience and transaction fees, and input your credit or debit card billing information.
- Submit payment and record your confirmation tracking number for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive trust funds. Once authorized, funds post directly to their facility accounting balance in the jail's internal system. The inmate can review their updated balance at a dayroom kiosk terminal or on their trust receipt and place orders on their regular commissary distribution day.
Official Providers: TouchPay Official Website | ViaPath Technologies
Customer Service Telephone: 1-866-232-1899 (Automated & Live Support)
Support Hours: Automated Deposits 24/7/365; Live Support Monday – Friday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by TouchPay (ViaPath Technologies)
In addition to Trust Money Deposits, TouchPay and ViaPath handle bail bonding and inmate telephone services:
- TouchPay Cash Bail & Bond Payments: Pay appearance bonds and release fees online 24/7 to expedite custody release.
• Learn more on our website: Cash Bail & Bonding Guide | • Visit official vendor page: TouchPay Bail Services - AdvancePay Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling
Deposit Money for an Inmate in the Iberia Parish Jail
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Iberia Parish Jail use Touchpay money deposits. support@touchpaydirect.com
2. If you have any questions you can email them at support@touchpaydirect. They do not take calls.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Iberia Parish Jail.
4. The Iberia Parish Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Iberia Parish Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 337-369-2431.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Iberia Parish Jail has a reception desk that may accept cash, money orders or cashier checks. Call 337-369-2431 to find out the specific hours for drop off times.
The Iberia Parish Jail, which the state lists as the Iberia Parish Criminal Justice Facility is run by the Iberia Parish Sheriff's Office in New Iberia. It takes regular paper mail at one address, including legal papers and publications. Staff pass mail out to inmates on weekdays.
Letters, legal mail and publications:
Inmate's Full Name & Inmate ID#
Iberia Parish Jail
3618 Broken Arrow Road
New Iberia, LA 70560
- Electronic messages: Messages can be up to 500 characters, and photos you attach are shared only after staff approve them.
- Return address: Your name and address must be in the top left corner, or the mail will most likely be destroyed.
- Newspapers and magazines: These must be new and arrive from the publisher. Issues showing profanity, weapons or adult content are kept from the inmate.
- Books: New copies from the publisher. The jail disposes of very violent, pornographic or obscene titles.
- Ink: Blue or black. Felt markers, crayon and colored ink are refused.
- Don't add: Drawings, art on the envelope, glitter or confetti.
- Greeting cards: The New Iberia jail accepts plain greeting cards, not musical ones.
- No mail with: Co-defendants, people in this or other jails, or anyone under a no-contact order.
- Stamps: The jail gives inmates with no money 2 to 3 stamps a week. Family can't mail stamps but can send money.
The jail follows a zero-tolerance policy on mail, and there is no limit on how much an inmate can get.
NCIC Inmate Communications provides telecommunications services that allow incarcerated individuals to place outbound voice calls from dayroom telephones to family and friends. Because correctional facilities do not permit incoming phone calls, establishing an NCIC prepaid calling account connects calls directly to your cell phone or landline without being blocked by wireless carriers.
Important: Mobile Phones Automatically Block Inmate Calls
Cellular phone carriers automatically reject standard collect calls originating from jail phone systems. While some residential landlines might permit direct monthly billing, mobile devices and internet-based telephone lines require an active prepaid calling balance, which you can verify by checking with your provider. If you do not register online and fund an NCIC account right away, your loved one will receive an automated disconnect announcement when attempting to call your number.
Step-by-Step Instructions to Register and Fund an Account
- Visit account.ncic.com or call NCIC customer care at 1-800-943-2189.
- Click Create Account and register using the primary 10-digit telephone number where you want to receive calls.
- Select the state and correctional facility where your loved one is currently detained.
- Search for and add the inmate using their full legal name or booking ID number.
- Select your deposit dollar amount and enter your debit or credit card billing details.
- Submit payment and ensure your mobile phone settings allow calls from automated or unfamiliar correctional numbers.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to press a digit to accept the call. All personal telephone conversations are recorded and monitored by facility staff.
Official Provider: NCIC Official Website
Customer Service Telephone: 1-800-943-2189
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by NCIC Inmate Communications
In addition to Prepaid Phone Calling, NCIC provides several other digital communication and visitation services at participating facilities:
- Remote Video Visitation: Schedule and join live face-to-face video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: NCIC Video Visits - Inmate Messaging Services: Send electronic messages and photos directly to an inmate's housing unit terminal.
• Learn more on our website: Inmate Messaging Guide | • Visit official vendor page: NCIC Messaging
GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.
Important: Contact Authorization and Digital Mail Rules Vary
Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.
Step-by-Step Instructions to Register and Message an Inmate
- Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
- Create a user profile using your primary email address and 10-digit mobile phone number.
- Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
- Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
- Send an outside contact connection request to link your account to their tablet profile.
- Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
- Compose your text message in the chat box, attach approved photos, and submit it for jail screening.
What the Inmate Needs to Do
The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:
- Remote Video Visits: Schedule and join live web-based video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - Inmate Tablet Rentals & Media: Fund tablet entertainment, music streaming, games, and news modules.
• Learn more on our website: Tablet Rentals & Content Guide | • Visit official vendor page: GettingOut Tablets - AdvancePay Phone Calling: Prepay for telephone calls so your loved one can dial your mobile phone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer funds directly into their jail trust account for commissary store purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.
Important: Tablet Feature Availability Varies by Facility
Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.
Step-by-Step Instructions to Fund Inmate Tablet Services
- Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.gettingout.com or my.viapath.com.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
- Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
- Notify your loved one that their tablet account balance has been funded.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:
- Two-Way Text Messaging: Send electronic letters and photos straight to the inmate's screen.
• Learn more on our website: Two-Way Text Messaging Guide | • Visit official vendor page: GettingOut Messaging - Remote Video Visits: Meet face-to-face over secure live video from home.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - AdvancePay Phone Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer cash directly into an inmate's jail ledger for commissary purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
- Jail (Main): 337-369-2431