St. Helena Parish Jail
St. Helena Parish Jail
Physical Address
387 Sitman StreetGreensburg, LA 70441
Jail Phone Number
225-222-4413St. Helena Parish Inmate Search, Greensburg
We found no St. Helena inmate list or mugshot page online, so to learn whether a person is held at the jail at 387 Sitman Street, Greensburg, LA 70441, call 225-222-4413 with a full name and birth date.
Here you will also find how to ask for a booking photo, bond, the 21st Judicial District, federal and ICE detainers, and the phones for Greensburg and Montpelier.
Have the person’s legal name and date of birth ready, and ask for a booking number if you need to call again.
Read inmate search answers
Read inmate search answers1. What are the jail and sheriff numbers?
St. Helena's jail shares a building with the sheriff on Sitman Street in Greensburg.
- Jail and sheriff: 387 Sitman Street, Greensburg, LA 70441, 225-222-4413.
- Prison line: 225-222-6896, as listed by the sheriffs' association.
2. What information helps when calling the jail?
Find the person's full name and birth date first. The jail and the St. Helena sheriff's office share one line, 225-222-4413, and the Sitman Street staff who answer can generally confirm custody, read out the charges and say if bond exists.
↑ Back to the question list3. How do I request a St. Helena mugshot?
St. Helena doesn't post booking photos online. Members of the public and the press can ask the sheriff for one at 225-222-4413, because Act 281 of 2024, in force since August 1, 2024, permits pretrial release of the photos. Any website charging to delete a mugshot must take it down free within 7 days once it is shown proof of a dismissal, acquittal, pardon or expungement. For photos from an ICE arrest, file a request with ICE's FOIA office; for a federal arrest, ask the U.S. Marshals.
↑ Back to the question list4. What if the Greensburg jail doesn't have the person?
St. Helena is small, and an arrest by state police or a neighboring agency may be booked elsewhere. Call the Tangipahoa Parish Jail at 985-748-8147, the Livingston Parish Detention Center at 225-686-2241, or the East Feliciana Parish Jail at 225-683-3313.
↑ Back to the question list5. What are the visiting and deposit rules in Greensburg?
The Sitman Street jail sets its own visiting schedule and account rules, so call 225-222-4413 and ask before you make the trip. Our guides explain visits, mail, phone accounts, deposits and messages. Greensburg commissary basics are in our commissary guide.
↑ Back to the question list6. How soon does a St. Helena judge see the person?
Louisiana's Article 230.1 sets a 72-hour deadline for a first appearance, skipping weekends and holidays. There, a 21st Judicial District judge sets bail and rules on appointed counsel. If the 72 hours run out without a hearing, the person must be released on recognizance.
↑ Back to the question list7. How is bond posted?
Bond for a St. Helena case is set by a 21st Judicial District judge. A family can post it in cash, pledge property, have the person released on a signature bond, or use a bondsman, who can't charge more than 12 percent. The clerk's office at 369 Sitman Street, a short walk from the jail, answers at 225-222-4521. Our St. Helena bail guide has the details.
↑ Back to the question list8. Which court hears the case?
Judges of the 21st Judicial District hear St. Helena cases at the Greensburg courthouse. If the person can't pay a lawyer, ask for one from the district's public defender office in Amite, 985-748-4922. Our court guide covers the courthouse and clerk.
↑ Back to the question list9. What if the person takes prescription medicine?
Call the jail and tell booking every medicine, its strength and the pharmacy. Like every Louisiana parish, St. Helena must provide its jail with a physician, either appointed or under contract (R.S. 15:703), and that provider decides what medicine is given.
↑ Back to the question list10. Is release immediate once bond is paid?
In most cases it takes a few hours after bond. Before you drive to Greensburg, ask the jail whether a probation officer, another parish or ICE has placed a hold, because such a hold overrides the bond.
↑ Back to the question list11. Where do St. Helena state inmates serve time?
A sentence at hard labor means state custody, but about half of St. Helena's state inmates are kept in local jails under contract rather than in a prison. Department of Corrections staff at 225-383-4580 know which Greensburg contract jail or prison has someone, and our Louisiana state prisons list covers each prison.
↑ Back to the question list12. Who can check for a warrant?
The sheriff's line, 225-222-4413, is the place to ask. Most warrants here come from the 21st district court, so ask which judge signed it and whether a bond amount was written on it. The Greensburg sheriff keeps names private, and there's no state lookup. Surrendering at St. Helena Parish Jail on Sitman Street goes smoother with an attorney who called ahead. If your loved one missed a court date, the clerk at 369 Sitman Street, 225-222-4521, explains how rescheduling works.
↑ Back to the question list13. Do St. Helena 17-year-olds go to adult court?
A child under 17 goes through juvenile court. Since April 19, 2024, Louisiana treats 17-year-olds as adults, so a 17-year-old arrested in St. Helena is booked and tried like any adult.
↑ Back to the question list14. Which federal court handles a Greensburg arrest?
Federal cases from St. Helena go to the U.S. District Court for the Middle District of Louisiana in Baton Rouge, whose clerk is at 777 Florida Street, Suite 139, Baton Rouge, LA 70801, 225-389-3500. Whether the person stays in custody before trial is decided under 18 U.S.C. 3142. The U.S. Marshals office is in Room G-48, 225-389-0364, and the BOP inmate locator shows anyone already in federal prison.
↑ Back to the question list15. What does an immigration detainer mean?
Prints taken at the Sitman Street jail are checked against federal records, and ICE can respond with a detainer asking the Greensburg jail to keep the person. The detainer stays in force even after bond is posted, but the jail may hold the person for only 48 hours more; if ICE doesn't pick the person up by then, the hold ends. Act 314 of 2024 requires Louisiana jails to cooperate with detainers. Search the ICE detainee locator, or contact the field office at 181 James Drive W, St. Rose, LA 70087, whose detention line is 888-351-4024.
↑ Back to the question list16. Can I sign up for St. Helena release alerts?
Register with LA VINE, Louisiana's free victim notification service. Once you add a phone number or email for someone held in St. Helena, it lets you know about any release or move to a different jail.
↑ Back to the question list17. What if someone calls demanding Greensburg bail?
Hang up and call the Greensburg jail yourself at 225-222-4413 to confirm the amount. Greensburg bail is paid at the Sitman Street jail or to a licensed agent, never with gift cards or through an app.
↑ Back to the question list18. How large is the sheriff's office in Greensburg?
It is one of the smallest in Louisiana: the Louisiana Sheriffs' Association directory lists 8 regular and 6 part-time deputies, with the main office at 19 N. First Street and the jail on Sitman Street.
↑ Back to the question list19. How long can someone wait for formal charges?
Greensburg cases follow C.Cr.P. art. 701: anyone held at the Sitman Street jail must be charged inside 30 days on a misdemeanor, 60 on a felony and 120 where life is possible. The 21st district attorney who misses the date must show just cause, or the judge releases the person.
↑ Back to the question list20. What does a Greensburg judge weigh for bail?
Greensburg's 21st district judges follow art. 316: gravity of the offense, the proof, the person's history, what they can pay and risk to others. For domestic abuse charges, Gwen's Law (art. 313) permits a contradictory hearing before anyone is released from Sitman Street.
↑ Back to the question list21. How many St. Helena residents are in state custody?
St. Helena's admissions rose from 23 in 2019 to 30 in 2025, while the state's fell 17 percent; just over half of its 66 state inmates are in local jails. State figures for Greensburg-area cases, from the DOC data files: - In DOC custody on Aug. 31, 2026: 66, about 604 per 100,000 residents. - Housed in local jails: 36 (55 percent). - Leading offense types: violent 55 percent, property 21 percent. - Serving life: 5. - On probation or parole: 100 (73 on probation). - New admissions: 30 in 2025, 23 in 2019.
↑ Back to the question list22. Can I see an arrest report?
Call the Greensburg office at 225-222-4413. Every adult may inspect St. Helena's public records under R.S. 44:1 et seq.; anything unavailable that day must get an answer within three working days. Arrest reports are released, while active investigation files are held back (R.S. 44:3).
↑ Back to the question list23. What if deputies made a warrantless arrest?
A judge has 48 hours to decide, from the deputy's affidavit, whether there was probable cause (art. 230.2). If the deadline passes with no decision, the Sitman Street jail releases the person on their own recognizance.
↑ Back to the question list24. Which police agencies work in St. Helena Parish?
- St. Helena Parish Sheriff's Office: 225-222-4413.
- Greensburg: town hall 225-222-4312.
- Montpelier: village hall 225-777-4400.
The sheriff covers the rest of the parish. Dial 911 for any Greensburg emergency.
↑ Back to the question listSt. Helena Parish Bail and Bond, Greensburg, Louisiana
Bail, bond and release help for Greensburg. The sheriff's jail is at 387 Sitman Street, Greensburg, LA 70441.
State corrections lists it at 225-222-4413, the same number the Louisiana Sheriffs' Association gives for the sheriff's office.
St. Helena is a small, rural parish in the Florida Parishes, with Greensburg as its seat and Montpelier to the west.
1. Where can I learn bail for a person held in Greensburg?
Phone 225-222-4413 and give staff the person's name and birthday. Staff can give the bond for each charge and tell you about any hold.
↑ Back to the question list2. Is there another number for the Greensburg jail?
The Louisiana Sheriffs' Association lists a separate prison line, 225-222-6896. Try it if the main number does not reach the jail.
↑ Back to the question list3. How soon is a bail hearing held?
Inside 72 hours, weekends and holidays excluded, per Article 230.1. If no judge acts by then, release on recognizance is required.
↑ Back to the question list4. What bonds are allowed in Greensburg?
Five kinds appear in Article 321: a bondsman's commercial surety, a secured property bond, an unsecured personal bond with a signer, recognizance, and a cash deposit. Charges involving violence bar the unsecured choices.
↑ Back to the question list5. What forms of payment count as cash bail?
Under Article 326, the jail may take currency, money orders, government bonds, and certified or cashier's checks. Call ahead, since a small jail may not handle every type at all hours.
↑ Back to the question list6. Can a Greensburg bondsman charge whatever he likes?
No. Louisiana caps the premium at 12 percent, or $120 if that is greater, in R.S. 22:1443. You do not get it back.
↑ Back to the question list7. Where is the St. Helena clerk of court?
369 Sitman Street, Greensburg, LA 70441. The Secretary of State lists the office at 225-222-4521.
↑ Back to the question list8. Is there another number for the Greensburg clerk?
State corrections gives 225-222-4514 for the clerk. Try it if the main clerk line in Greensburg doesn't answer.
↑ Back to the question list9. Is cash bail returned at the end?
Yes, as a rule, once the case is closed with no missed dates. The clerk refunds it, less fines and costs. Deposits to an inmate account are covered in our money guide.
↑ Back to the question list10. Is skipping a Greensburg court date serious?
Yes. A Greensburg judge may have the person picked up, with the bond lost and signers owing all of it. A judge may count missed dates against bail later under Article 312.
↑ Back to the question list11. Will bail clear an ICE hold?
No. Holds stay in place. An ICE request can keep someone up to 48 hours after they would otherwise be released. Greensburg staff can tell you more, and the ICE locator tracks transfers.
↑ Back to the question list12. What if they are not at the Greensburg jail?
Call the sheriff at 225-222-4413. Nearby parish jails include Tangipahoa Parish at 985-748-8147, Livingston Parish at 225-686-2241 and East Feliciana Parish at 225-683-3313.
↑ Back to the question list13. Are 17-year-olds tried as adults?
Yes, for crimes on or after April 19, 2024. Juvenile court keeps cases for those under 17.
↑ Back to the question listSt. Helena Parish Jail Inmate Visitation
Friends and Family – Official public pages in Saint Helena Parish do not post a visiting timetable for St. Helena Parish Jail. Call the jail at 225-222-4413 before you travel for current visiting hours and confirmation of housing.
City Tele-Coin Video Visitation provides a secure online platform that enables families and friends to conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected smartphone, tablet, or personal computer equipped with a webcam, visitors can connect directly without traveling to the correctional facility.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.citytelecoin.com or launch the CTC Customer app.
- Register your visitor profile and upload a clear photograph of your government-issued ID for background review.
- Wait for email notification confirming facility visitor approval.
- Select Video Visitation, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select an open time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or mobile app 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or tablet. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Remote Video Visitation, City Tele-Coin provides calling, messaging, and account services:
- Inmate Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Phone Calling Accounts Guide | • Visit official vendor page: CTC Phone Calling - Chirp Messaging Devices: Exchange digital text messages and photos directly with handheld units.
• Learn more on our website: Chirp Messaging Guide | • Visit official vendor page: CTC Chirp Devices - Inmate Trust & Account Deposits: Send money directly into an inmate's jail trust account for independent canteen shopping.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CTC Trust Deposits
St. Helena Parish Criminal Court, 21st Judicial District
St. Helena is one of three parishes in the 21st Judicial District Court, along with Livingston and Tangipahoa.
Criminal cases from St. Helena are heard in Greensburg, where the clerk keeps the records at 369 Sitman Street.
Use the case number to confirm the next hearing and the courtroom with the clerk named on the court notice.
1. Which offices handle a Greensburg case?
- Clerk of court: 369 Sitman Street, Greensburg, LA 70441, 225-222-4521.
- District attorney: P.O. Drawer 787, Greensburg, LA 70441, 225-222-6159.
- Public defender: 303 East Oak Street, Amite, LA 70422, 985-748-4922. This office covers both St. Helena and Tangipahoa.
- Sheriff: 19 North First Street, Greensburg, LA 70441, 225-222-4413.
2. What are the charging deadlines?
For a jailed defendant, Article 701 allows 30 days for a misdemeanor, 60 for a felony and 120 for a capital or life-sentence crime. Past that, the defense can seek release.
↑ Back to the question list3. Who qualifies for free counsel in Greensburg?
Raise it at the first hearing; the judge will look at whether you can pay. The Amite office is open weekdays 8 to noon and 1 to 4 at 985-748-4922.
↑ Back to the question list4. How do I get records?
The clerk can search by name or case number. For bond help, see our bail page.
↑ Back to the question list5. Which court takes cases against minors?
Juvenile court, for those under 17. Since April 19, 2024, 17-year-olds go to adult court.
↑ Back to the question list6. Which federal court covers Greensburg?
The Middle District of Louisiana, 777 Florida Street, Suite 139, Baton Rouge, LA 70801, 225-389-3500. Federal prisoners show on the BOP inmate locator.
↑ Back to the question list7. Who handles a warrant from the Greensburg courthouse?
St. Helena Parish sheriff's deputies, based at 19 North First Street in Greensburg, serve warrants from the 21st Judicial District Court, which also covers Livingston and Tangipahoa; the sheriff answers at 225-222-4413. Greensburg deputies don't publish who is wanted, and Louisiana has never offered a public statewide warrant lookup. The Clerk of Court, 369 Sitman Street, Greensburg (225-222-4521), keeps the file and knows whether a skipped Greensburg hearing can be reset. For a fresh charge, counsel can escort your relative to St. Helena Parish Jail.
↑ Back to the question list
CommissaryOrder.com allows friends and family members to purchase pre-approved food boxes, snack assortments, hygiene essentials, and personal apparel kits sent directly to an incarcerated loved one. Each package is packed to meet strict correctional security guidelines, ensuring the items clear institutional intake without being rejected at the loading dock.
Important: Package Delivery Windows Vary Across Facilities
Jails do not follow uniform rules for incoming packages. Some facilities permit weekly orders, while others limit care packages to monthly or quarterly cycles, and you should call the facility to confirm their active cutoff schedules and purchase limits. If you delay placing your order past the weekly processing deadline, your loved one may have to wait an entire extra cycle before receiving basic personal care supplies, warm undergarments, or supplemental snacks.
Step-by-Step Instructions to Order an Approved Care Package
- Obtain the inmate's full legal name, date of birth, and assigned inmate identification number.
- Visit www.commissaryorder.com and click on Place Order.
- Select the state and the facility where your loved one is currently housed.
- Search for the inmate using their ID number or legal last name to unlock the facility's pre-approved catalog.
- Browse the store categories—including meats, cheeses, ramen soups, baked snacks, toiletries, and clothing—and add items up to the facility's allowed spending limit.
- Review your cart to verify item eligibility, enter your credit or debit card details, and submit your order.
- Print and save your digital order receipt containing the tracking confirmation code.
What the Inmate Needs to Do
The inmate does not need an outside account to receive the package. The items are shipped directly to the jail commissary department in tamper-evident packaging. Correctional staff inspect the box and deliver it to the inmate during the facility's designated commissary delivery schedule, where the inmate signs for the shipment.
Official Provider: CommissaryOrder.com Official Portal
Customer Support Email: Support@CommissaryOrder.com (Always include the facility name, inmate name, and booking ID)
Support Response Hours: Monday – Friday, 8:00 AM – 4:30 PM EST (Responses within two business days)
Supported Languages: English
Other Services Associated with CommissaryOrder.com
Depending on facility contracts, trust funding options are also available to support independent canteen purchases:
- Inmate Trust & Canteen Money Deposits: Send cash directly to an inmate's personal account so they can choose and buy their own items inside.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: CommissaryDeposit.com Money Transfers
Buy Commissary for an Inmate in the St. Helena Parish Jail
St. Helena Parish Jail Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
St. Helena Parish Jail allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
You can buy commissary for an inmate using an online service called Commissary Order.
There is a monthly limit of $200-300 on how much inmates can spend on commissary items.
This amount is subject to change so call the facility at 225-222-4413 in order to confirm the amount that cannot be exceeded.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for information on the St. Helena Parish Jail's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
CommissaryDeposit.com provides a secure web platform for friends and family to deposit funds directly into an incarcerated individual's institutional trust and canteen account. Money sent through this service allows inmates to purchase daily essentials, food items, over-the-counter medication, hygiene products, and correspondence stationery from the facility commissary.
Important: Inmate Account Intake Policies Differ by Facility
Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks. Note also that any funds deposited may be subject to facility collections for outstanding booking fees or medical co-pays according to local rules.
Step-by-Step Instructions to Register and Deposit Funds
- Confirm the inmate's current housing facility, their legal first and last name, and their official inmate booking ID number.
- Navigate to www.commissarydeposit.com and click on Deposit Money.
- Select the state and facility from the drop-down directories.
- Search for the inmate using their ID number or last name and verify the record match to ensure you do not send funds to the wrong individual.
- Enter your phone number to receive a one-time verification code via SMS text or automated voice call.
- Specify the deposit dollar amount, review the calculated convenience fees (fixed fee plus percentage fee), and enter your debit or credit card billing details.
- Submit the payment and save the digital confirmation receipt for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive funds. Once the electronic payment clears, the funds post directly to their ledger balance in the jail's internal commissary management system. The inmate can verify their balance on their weekly account slip or at a dayroom kiosk terminal to place orders during the next scheduled commissary cycle.
Official Provider: CommissaryDeposit.com Official Portal
Customer Support Email: Support@CommissaryDeposit.com (Requests must include facility name, inmate name, and inmate ID)
Support Response Hours: Monday – Friday, 8:00 AM – 4:30 PM EST (Response within two business days)
Supported Languages: English
Other Services Associated with CommissaryDeposit.com
Depending on the detention facility contract, additional commissary package ordering options may be supported:
- Direct Commissary Package Ordering: Order pre-packaged snack boxes and hygiene bundles sent directly to the inmate.
• Learn more on our website: Commissary Package Ordering Guide | • Visit official vendor page: CommissaryDeposit.com Store Orders
Deposit Money for an Inmate in the St. Helena Parish Jail
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the St. Helena Parish Jail use Commissary Deposit.
NOTE: Commissary Deposit provides support by email only. Your request must include the facility name, inmate name, and inmate ID. Requests without these details will not be serviced.
2. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the St. Helena Parish Jail.
3. The St. Helena Parish Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the St. Helena Parish Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 225-222-4413.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
4. The St. Helena Parish Jail has a reception desk that may accept cash, money orders or cashier checks. Call 225-222-4413 to find out the specific hours for drop off times.
The St. Helena Parish Jail sits on Sitman Street in Greensburg and is run by the St. Helena Parish Sheriff's Office. It uses two addresses: letters and postcards go to the sheriff's post office box, while books and magazines ship to the street address. Deputies look through all mail for contraband before handing it out.
Personal letters and postcards:
Inmate's Full Name & Inmate ID#
St. Helena Parish Jail
P.O. Box 1205
Greensburg, LA 70441
Books, newspapers and magazines (shipped by the company):
Inmate's Full Name & Inmate ID#
St. Helena Parish Jail
387 Sitman Street
Greensburg, LA 70441
- Name and ID: Put the person's full name and St. Helena inmate ID number on the front of each envelope.
- Return address: Greensburg deputies need your name and address in the top left corner, and a letter that has none will most likely be destroyed.
- Photos: Prints are fine, but not Polaroids.
- Publications: Everything must be new and mailed by the publisher, never by you. Hardcover and spiral-bound books are refused at the Sitman Street address. Anything about violence, sex, gangs, drugs or escapes comes back.
- Ink: Use a blue or black pen. The jail refuses letters written with felt-tip markers, crayon or colored ink.
- Nothing extra: Skip the drawings, perfume, lipstick, glitter and confetti.
- Cards: A simple card with no music is the only kind St. Helena allows.
- Gifts and packages: These come only through the jail's commissary stores.
- Stamps: Don't send them. People who can't pay get two or three a week.
Mail is passed out on weekdays, and there is no limit on how many letters someone can get. Mail from co-defendants, other prisoners or anyone under a no-contact order is not allowed.
City Tele-Coin (CTC) provides telecommunications services that allow incarcerated individuals to place outbound calls from housing-unit telephones directly to approved outside phone numbers. Because correctional facilities do not permit incoming calls, opening and funding a CTC prepaid phone account ensures calls connect without carrier restrictions or operator blocks.
Important: Mobile Phones Automatically Block Inmate Collect Calls
Mobile cellular carriers automatically block collect calls originating from jail phone systems. While select traditional residential landlines might allow direct operator billing, cellular and internet-based phone numbers require an active City Tele-Coin prepaid account, which you can verify by checking with your provider. If you do not register online and fund your phone balance immediately, your loved one will hear an automated operator recording stating that your phone number cannot accept calls.
Step-by-Step Instructions to Set Up and Fund Phone Calling
- Go to www.citytelecoin.com or download the CTC Customer app.
- Register your account using the primary 10-digit cellphone number where you want your loved one to call.
- Select the detention center where the inmate is currently located.
- Search for and add the inmate to your approved contact list by full legal name or booking ID.
- Select your deposit dollar amount and enter your debit or credit card billing details.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom telephone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All personal telephone conversations are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Phone Calling Accounts, City Tele-Coin provides several other communication, financial, and visitation services:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Chirp Messaging Devices: Exchange digital text messages and photos directly with handheld units.
• Learn more on our website: Chirp Messaging Guide | • Visit official vendor page: CTC Chirp Devices - Inmate Trust & Account Deposits: Send money directly into an inmate's jail trust account for independent canteen shopping.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CTC Trust Deposits
City Tele-Coin (CTC) provides telecommunications, remote video visitation, and digital tablet solutions for county jails and regional correctional facilities across the southern United States. Opening a prepaid account ties calling minutes and video credits directly to your phone number and mobile app, ensuring your incarcerated loved one can place outbound calls without carrier blocks.
Important: Cell Networks Automatically Block Collect Inmate Calls
Inmate phone networks do not permit incoming telephone calls, and cellular carriers do not support traditional collect billing from detention centers. While select traditional landlines may support direct monthly carrier billing, wireless smartphones and VoIP lines require an active prepaid calling balance, which you can verify by checking with your telephone service provider. If you do not register online and fund your phone account right away, your loved one will receive an automated disconnect announcement when dialing your number.
Step-by-Step Instructions to Register and Fund a Phone Account
- Visit www.citytelecoin.com or download the CTC mobile app.
- Click Create Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently housed.
- Locate the inmate using their legal first and last name or facility booking ID number.
- Choose your deposit amount ($25, $50, or custom amount) and enter your credit or debit card billing information.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit telephone number from any dayroom telephone or tablet and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and connects the call once you press the prompted number to accept. All personal telephone calls are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Prepaid Phone Calling, City Tele-Coin offers video visitation and messaging options at participating facilities:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Digital Inmate Messaging: Send electronic messages and photos directly to an inmate's housing unit tablet or kiosk.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: CTC Messaging
Secure Messaging Using City Telecoin App
St. Helena Parish Jail contracts with City Telecoin for phone and remote video visitation, and has added secure messaging, a form of delayed email.
City Telecoin also has a secure messaging service that allows you and your inmate to send and receive messages electronically (after being read by the jail).
City Tele-Coin provides secure handheld wireless tablets designed specifically for correctional housing pods. Operating on a secure internal network, these devices allow incarcerated individuals to exchange digital messages, make telephone calls, conduct remote video visits, stream approved music, read eBooks, and access self-help legal research materials from their living quarters.
Important: Tablet Hardware Deployment and Feature Rules Vary
Correctional agencies do not manage tablet access under identical contracts. Some facilities provide tablets to every inmate at no hardware cost, while other institutions require daily rental fees or limit tablet use to dayroom hours, which you can verify by checking facility rules. While educational and legal databases are typically free, accessing music, premium games, or outside communications requires an active balance funded by family members.
Step-by-Step Instructions to Fund Tablet Services
- Confirm that City Tele-Coin tablets are active at your loved one's specific detention facility.
- Navigate to www.citytelecoin.com or launch the CTC Customer app.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Tablet Media / Messaging and choose your deposit amount.
- Review transaction fees and complete payment with a credit or debit card.
- Notify your loved one that funds have been credited to their media profile.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their PIN or biometric scan. Their available balance appears on the screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Inmate Tablets & Media, City Tele-Coin offers several core communication channels:
- Chirp Messaging Devices: Send two-way digital text messages and photos directly to handheld units.
• Learn more on our website: Chirp Messaging Guide | • Visit official vendor page: CTC Chirp Devices - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Inmate Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Phone Calling Accounts Guide | • Visit official vendor page: CTC Phone Calling
St. Helena Parish Juvenile Facilities
- Jail (Main): 225-222-4413
- Sheriff: 225-222-4549