Terrebonne Parish Criminal Justice Complex
Terrebonne Parish Criminal Justice Complex
Physical Address
3211 Grand Caillou RoadHouma, LA 70363
Jail Phone Number
985-857-0361Terrebonne Parish Inmate Search, Houma
Search people held at the Terrebonne Parish Criminal Justice Complex on the sheriff's current incarcerations portal, which also lists outstanding warrants; it does not promise mugshots, so ask the sheriff for booking photos.
The complex is at 3211 Grand Caillou Road, Houma, LA 70363, and the jail line is 985-857-0361.
This guide covers photo requests, the out-of-state mail address, commissary deposits, video visits and calls, property pickup, bond in the 32nd district, attorney visits, federal and ICE holds, and who polices Houma and the bayou communities.
Read inmate search answers
Read inmate search answers1. Where is the Terrebonne jail, and what numbers reach it?
- Terrebonne Parish Criminal Justice Complex: 3211 Grand Caillou Road, Houma, LA 70363, 985-857-0361. Sheriff's pages also call it the JJLCJC.
- Sheriff's headquarters: 3441 West Park Avenue, Gray, LA 70359, 985-876-2500.
- Transitional Work Program: 3443 West Park Avenue, Gray, 985-917-5254.
The work program houses some people near the end of their sentence, so call it if the complex has no record.
↑ Back to the question list2. How does the Terrebonne portal work?
- Open the sheriff's inmate services page and follow the link, or go straight to the portal.
- Choose current incarcerations and search by name.
- The same portal has an outstanding warrants list and an attorney case view.
If nothing shows, call the jail; a release, transfer or move to the work program may explain it.
↑ Back to the question list3. Can I get a mugshot in Houma?
They are not promised on the portal. The public and news media may file a records request with the sheriff at 985-876-2500. Louisiana's Act 281 of 2024, in force since August 1, 2024, lets agencies release booking photos before trial, and a website charging removal fees must take a booking photo down free within 7 days once shown the charge was dismissed, or that the person was acquitted, pardoned or expunged. Terrebonne Parish families ask ICE for Terrebonne arrest photos through FOIA. The U.S. Marshals hold federal booking photos.
↑ Back to the question list4. Why is a new Houma arrest missing from the portal?
Booking on Grand Caillou Road includes fingerprinting, photographs, a health check and a property count before a record posts, and arrests from Chauvin, Dulac or Montegut take time to arrive. Wait a few hours, then call 985-857-0361 with the legal name and birthday.
↑ Back to the question list5. Where else could the person be?
Try Lafourche Parish at 985-449-4458 or the St. Mary Parish center in Centerville at 337-836-9509. Youths may be at the Terrebonne juvenile complex.
↑ Back to the question list6. Where does mail for a Terrebonne inmate go?
Mail doesn't go to Houma. Personal and legal mail both go to a scanning address in north Louisiana:
Inmate name (BOI number) Terrebonne Parish Jail 4506 Marlena St, Unit 22 Bossier City, LA 71111
Money orders are different: mail them to the complex at 3211 Grand Caillou Road, Houma, LA 70363, made out to the inmate. More is in our mail guide.
↑ Back to the question list7. How do I put money on a Terrebonne commissary account?
Funds pay for commissary orders, and the sheriff lists these options: - Phone: 866-232-1899, facility number 270360, which posts right away. - Online, through the deposit site the sheriff links, which posts within 24 hours. - Kiosks in the jail lobby and at the Courthouse Annex, 7856 Main Street, Houma, weekdays 8 a.m. to 4 p.m. - Money orders by mail to the complex, made out to the inmate.
For deposit problems, call support at 866-204-1603. Our money guide has more detail.
↑ Back to the question list8. How do calls, video visits and messages work?
Video visits, messaging and phone calls all run through one communications provider's website and app, linked from the sheriff's inmate services page. Our phone guide, visiting guide and messaging guide explain the steps.
↑ Back to the question list9. How do lawyers visit clients at the complex?
Attorneys email booking at booking@tpso.net at least 24 hours ahead and bring a bar card and state driver's license. Visits are through glass by phone, from 8 a.m. to 9 p.m., except 10:30 a.m. to 12:30 p.m. and 3:30 to 5 p.m. The sheriff's attorney visitation page has details.
↑ Back to the question list10. How do I pick up an inmate's property?
At the complex, Monday to Friday 1 to 3 p.m., by appointment only, made by calling 985-857-0361. A letter of incarceration, proving the dates someone was jailed, costs $15 per incarceration from the same office.
↑ Back to the question list11. Which court has a minor Houma case?
Houma City Court handles lesser charges that arise inside its area, while felonies go to the 32nd district court. For help locating a Houma case, try the clerk at 985-868-6802.
↑ Back to the question list12. When is the first hearing?
Article 230.1 sets 72 hours, weekends and holidays left out. A 32nd district judge addresses bail and appointed counsel; a missed deadline means recognizance release.
↑ Back to the question list13. How do I find a Terrebonne bond amount?
The portal entry may show bond for each charge once a judge sets it. Call the jail at 985-857-0361 to confirm the total and ask whether another parish or agency holds the person.
↑ Back to the question list14. How do I post bail in Terrebonne Parish?
32nd Judicial District judges set it. Families may use money, real estate, a promise-to-appear bond, or an agent limited to a 12 percent fee. The Clerk of Court is at 7856 Main Street, Houma, LA 70360, 985-868-6802. Our Terrebonne bail guide explains each step.
↑ Back to the question list15. Where is court, and who defends the case?
State cases are heard at the Houma courthouse on Main Street. The public defender's Belanger Street office answers at 985-873-6831; tell the judge at the first hearing. Our court guide has more.
↑ Back to the question list16. Can someone be released on electronic monitoring?
Yes, when a judge orders it. The sheriff runs an electronic monitoring program and posts details from its inmate services page; ask the court or the sheriff at 985-876-2500 about fees and conditions.
↑ Back to the question list17. What if the person needs medicine?
Report prescriptions at booking, or call the complex at 985-857-0361 with each medicine and dose. The complex's medical staff confirm medications with the prescriber before giving them.
↑ Back to the question list18. How long does release take?
Usually several hours after bond is accepted, while staff check for holds and finish paperwork. Property not handed back at release is picked up later by appointment.
↑ Back to the question list19. What if they are sent to state prison?
The DOC locator at 225-383-4580 can tell you where a sentenced person was sent. Some people move to the Transitional Work Program in Gray near the end of their term. Our Louisiana state prisons page covers each prison.
↑ Back to the question list20. Is there an open warrant in Terrebonne Parish?
Phone the sheriff at 985-876-2500 to confirm whether a warrant exists and whether bond is set. Don't rely on a web list, since none is verified here and Louisiana has no public statewide lookup. Turning in at Terrebonne Parish Criminal Justice Complex, 3211 Grand Caillou Road, with a lawyer keeps it calm. A skipped hearing is a question for the Main Street clerk in Houma, 985-868-6802.
↑ Back to the question list21. What happens to teenagers in Terrebonne?
Kids under 17 stay in juvenile court, while 17-year-olds charged with acts since April 19, 2024 are tried as adults. Detained youths go to the Terrebonne Parish Juvenile Justice Complex, 180 Government Street, Gray, 985-853-1202.
↑ Back to the question list22. Which federal court covers Houma?
Terrebonne is part of the Eastern District of Louisiana. Federal arrests go before the U.S. District Court, clerk at 500 Poydras Street, Room C151, New Orleans, LA 70130, 504-589-7600. A magistrate rules on custody under 18 U.S.C. 3142. U.S. Marshals: Suite 724, 504-589-6079. Sentenced people: BOP inmate locator.
↑ Back to the question list23. How do immigration holds work?
- Grand Caillou Road booking prints go to federal systems, which lets ICE file a detainer.
- Paying the parish bond does not lift it.
- The jail can keep the person no more than 48 extra hours.
- Once that window closes without ICE, the hold ends.
- Act 314 of 2024 requires cooperation with ICE.
Check the ICE detainee locator. For Houma cases, ICE's New Orleans office is at 181 James Drive W, St. Rose, LA 70087, and families in Houma can call its detention line at 888-351-4024.
↑ Back to the question list24. How do I get release alerts?
The Houma complex reports to LA VINE, a free state service. Register the name, and Houma releases and transfers set off a text, call or email to you.
↑ Back to the question list25. What about doubtful bond calls?
Hang up and call the complex at 985-857-0361 yourself. Houma bond goes to the jail, the clerk or a bondsman you hired, and Houma offices won't request gift cards or app transfers.
↑ Back to the question list26. Which police agencies work around Houma?
- Terrebonne Parish Sheriff's Office: 3441 West Park Avenue, Gray, 985-876-2500; covers Gray, Schriever, Bourg, Chauvin, Dulac, Montegut, Theriot and every other unincorporated community.
- Houma Police Department: 500 Honduras Street, Houma, LA 70360, 985-873-6371.
- Louisiana State Police Troop C: 4047 West Park Avenue, Gray, LA 70359, 985-857-3680, for highway arrests on U.S. 90 and LA 24.
Houma is the parish's only city, and the sheriff can tell you where a Houma police arrestee was taken. Emergencies in Houma go to 911.
↑ Back to the question listTerrebonne Parish Bail and Bond, Houma, Louisiana
Bail, bond and release help for Houma. The sheriff runs the parish criminal justice complex at 3211 Grand Caillou Road, Houma, LA 70363, 985-857-0361.
Sheriff's headquarters is at 3441 West Park Avenue, Gray, LA 70359, 985-876-2500.
Terrebonne is a bayou parish south of Thibodaux, with Houma as its seat.
1. Is my relative in the Houma jail?
The sheriff posts current incarcerations on its inmate portal. You can also phone the complex at 985-857-0361 and ask about the charges and any holds.
↑ Back to the question list2. When does a Terrebonne judge set bail?
Within 72 hours of arrest, weekends and holidays aside, under Article 230.1. Missing that window means recognizance release.
↑ Back to the question list3. What sorts of bonds can be posted?
Article 321 names five: a bail company's surety, real property, an unsecured bond with a cosigner, recognizance and cash. A crime of violence rules out the two unsecured kinds.
↑ Back to the question list4. How are bonds and fines paid?
The sheriff's site has a Bonds and Fines page under online services. Article 326 lets cash bail be money, certified checks, cashier's checks, money orders, or government bonds. Call Grand Caillou Road before you go.
↑ Back to the question list5. What may a bondsman charge?
No more than 12% of the bond, or $120 at least, by R.S. 22:1443. You do not get it back.
↑ Back to the question list6. Where is the clerk of court?
The Terrebonne clerk is at 7856 Main Street, Houma, LA 70360, and the phone is 985-868-6802. The office keeps bond records and handles refunds.
↑ Back to the question list7. Will I see a cash bond again?
Usually, when the Houma case closes and every date was kept, less fines and costs. To fund a jail account, see our money guide.
↑ Back to the question list8. What follows a missed Houma court date?
A Houma judge will likely order an arrest and take the bond, and whoever signed may owe it. Under Article 312, a no-show record can raise later bail.
↑ Back to the question list9. Can an ICE detainer keep someone in after bail?
Yes. ICE can ask for a hold of up to 48 hours after they would otherwise be released. Grand Caillou Road staff can explain more. Track transfers on the ICE locator.
↑ Back to the question list10. Is there a city court in Houma?
Yes, Houma City Court takes lesser charges inside its area. Unsure where a Houma charge was filed? Phone the clerk of court at 985-868-6802.
↑ Back to the question list11. What if the person is held elsewhere?
Phone the sheriff at 985-876-2500. Close jails include Lafourche Parish at 985-449-4458 and St. Mary Parish at 337-836-9509.
↑ Back to the question list12. Does a 17-year-old go to adult court in Terrebonne?
For offenses on or after April 19, 2024, yes. Younger teens stay in juvenile court.
↑ Back to the question listTerrebonne Parish Criminal Justice Complex Inmate Visitation Schedule
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3211 Grand Caillou Road
Houma, LA 70363
985-857-0361
- First, you must register an account with Correct Pay, then add Terrebonne Parish Criminal Justice Complex, then your inmate.
- Second, you can choose a time to visit.
- You can also schedule an appointment on the jail visitation kiosk.
- Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
- Inmates will be allowed one 30-minute onsite visit per week.
- The number of visitors is limited to three (any combination of adult/children).
- There is no charge for the Onsite Video Visits.
- Offsite Video Visits cost $11.40 for 30 minutes.
- All visits must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
- CHECK-IN: 10 minutes prior to scheduled visit.
- Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
- Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
- If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.
ON-SITE VIDEO VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | No on site visits |
| MONDAY | 8:30AM - 9:00AM 9:30AM - 10:00AM 10:30AM - 11:00AM 11:30AM - 12:00PM 1:30PM - 2:00PM 2:30PM - 3:00PM |
| TUESDAY | 8:30AM - 9:00AM 9:30AM - 10:00AM 10:30AM - 11:00AM 11:30AM - 12:00PM 1:30PM - 2:00PM 2:30PM - 3:00PM |
| WEDNESDAY | 8:30AM - 9:00AM 9:30AM - 10:00AM 10:30AM - 11:00AM 11:30AM - 12:00PM 1:30PM - 2:00PM 2:30PM - 3:00PM |
| THURSDAY | 8:30AM - 9:00AM 9:30AM - 10:00AM 10:30AM - 11:00AM 11:30AM - 12:00PM 1:30PM - 2:00PM 2:30PM - 3:00PM |
| FRIDAY | 8:30AM - 9:00AM 9:30AM - 10:00AM 10:30AM - 11:00AM 11:30AM - 12:00PM 1:30PM - 2:00PM 2:30PM - 3:00PM |
| SATURDAY | No on site visits |
REMOTE VIDEO VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 7:00AM - 10:00PM |
| MONDAY | 7:00AM - 10:00PM |
| TUESDAY | 7:00AM - 10:00PM |
| WEDNESDAY | 7:00AM - 10:00PM |
| THURSDAY | 7:00AM - 10:00PM |
| FRIDAY | 7:00AM - 10:00PM |
| SATURDAY | 7:00AM - 10:00PM |
Attorney Visits
Visitation will begin at 8:00 A.M. and end at 9:00 P.M.
Excluded times:
- 11:00 A.M. until 12:30 P.M. (Lunch)
- 4:40 P.M. until 6:00 P.M. (Dinner)
CorrectPay Video Visitation provides a secure online platform that enables families and children to conduct face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.
Important: Advance Visitor Approval Is Mandatory
Correctional facilities do not allow drop-in or unverified video sessions. Jails require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking a visit, a process that can take 24 to 72 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.correctpay.com or launch the CorrectPay mobile app.
- Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Once approved, choose Schedule Visit, pick your detention facility, and select the inmate.
- Browse the available schedule calendar, choose a 20- or 30-minute time slot, and pay the visitation fee using a credit or debit card.
- Log into the app or website 10 minutes prior to the start time on a device with a working camera, microphone, and stable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or assigned tablet. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules, as sessions are actively monitored and will terminate immediately upon any violation.
Official Provider: CorrectPay Official Website
Customer Service Telephone: 1-855-836-3364
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CorrectPay (VendEngine)
In addition to Remote Video Visits, CorrectPay provides several other communication, financial, and commissary services at participating correctional facilities:
- Inmate Trust Money Deposits: Send money directly into an inmate's personal trust account for canteen and phone usage.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CorrectPay Trust Deposits - Commissary Orders & Snack Packs: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: CorrectPay Store Packages - Cash Bail & Bonding Services: Pay bail bonds online 24/7 to secure quick discharge from custody.
• Learn more on our website: Cash Bail & Bonding Guide | • Visit official vendor page: CorrectPay Bail Services - Digital Mail & Email Messaging: Send digital messages and photos directly to their kiosk or tablet.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: CorrectPay Messaging - Inmate Phone Time: Prepay for phone calling credits so your loved one can call your phone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: CorrectPay Phone Time
Terrebonne Parish Criminal Court, 32nd Judicial District
The 32nd Judicial District covers Terrebonne alone.
Felony and parish cases go through the courthouse on Main Street in Houma, and the clerk is at 985-868-6802.
Use the case number to confirm the next hearing and the courtroom with the clerk named on the court notice.
1. Which offices handle a case here?
- Clerk of court: 7856 Main Street, Houma, LA 70360, 985-868-6802.
- District attorney: the clerk of court can give you the prosecutor's office contact for your case.
- Public defender: 504 Belanger Street, Houma, LA 70360, 985-873-6831.
2. Is there a limit on time before charges?
For someone in jail, Article 701 sets 30 days for a misdemeanor, 60 for a felony and 120 when death or life is possible. Release can be asked for after that.
↑ Back to the question list3. What if I cannot pay a lawyer?
Let the judge know at the first hearing, and ask about the Belanger Street office at 985-873-6831. Eligibility for a Terrebonne public defender is the judge's call.
↑ Back to the question list4. Where can I look up a Houma case?
Start with the clerk on Main Street. Lawyers also have a case view on the sheriff's portal. Bond steps are on our bail page.
↑ Back to the question list5. Who hears Terrebonne juvenile matters?
Juvenile court, for youths under 17. A 17-year-old charged on or after April 19, 2024 goes to adult court.
↑ Back to the question list6. What federal court is nearest?
The Eastern District of Louisiana, 500 Poydras Street, Room C151, New Orleans, LA 70130, 504-589-7600. Use the BOP inmate locator for federal prisoners.
↑ Back to the question list7. Who serves warrants from the Houma courthouse?
Terrebonne Parish sheriff's deputies serve 32nd Judicial District Court warrants; the sheriff's headquarters at 3441 West Park Avenue in Gray answers at 985-876-2500. Houma police handle city warrants. We found no verified warrant list from Houma, and the state has no public search. The Clerk of Court, 7856 Main Street, Houma (985-868-6802), keeps the record and explains what judges in Houma require to reset an appearance. Otherwise, a lawyer can arrange surrender at Terrebonne Parish Criminal Justice Complex on Grand Caillou Road.
↑ Back to the question list
Buy Commissary for an Inmate in the Terrebonne Parish Criminal Justice Complex
Terrebonne Parish Criminal Justice Complex Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
The Terrebonne Parish Criminal Justice Complex allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
Call the facility at 985-857-0361 to ask whether there is a limit on how much an inmate can spend on commissary.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for further information on the commissary program, how it works, what type of things inmates can buy, how often they receive commissary, and a lot more.
You can also go to our Inmate Money page for information on how to send money to an inmate.
TouchPay Inmate Trust Money Deposits
Provider: TouchPay Direct • A ViaPath Technologies Company (GTL Financial)
TouchPay (operated by GTL Financial Services and part of ViaPath Technologies) provides payment processing solutions enabling family members to deposit funds directly into an incarcerated person's jail trust and commissary account. Deposited funds allow the inmate to purchase commissary food items, clothing, hygiene essentials, and medical sundries, or transfer balances to phone time.
Important: Facility Site IDs and Deposit Limits Vary
Once a person is booked and moved to a housing unit, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. In addition, each correctional agency requires a specific TouchPay Site ID number to route payments accurately. If you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Trust Funds
- Obtain the inmate's legal first and last name, date of birth, and assigned facility booking ID number, along with the jail's 3- to 5-digit TouchPay Site ID.
- Navigate to www.touchpayonline.com or dial automated phone payments at 1-866-232-1899.
- Select Trust Deposits and enter the facility Site ID or search by state and agency name.
- Confirm the inmate's profile matches the facility's active housing roster.
- Enter the deposit dollar amount, review convenience and transaction fees, and input your credit or debit card billing information.
- Submit payment and record your confirmation tracking number for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet account to receive trust funds. Once authorized, funds post directly to their facility accounting balance in the jail's internal system. The inmate can review their updated balance at a dayroom kiosk terminal or on their trust receipt and place orders on their regular commissary distribution day.
Official Providers: TouchPay Official Website | ViaPath Technologies
Customer Service Telephone: 1-866-232-1899 (Automated & Live Support)
Support Hours: Automated Deposits 24/7/365; Live Support Monday – Friday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by TouchPay (ViaPath Technologies)
In addition to Trust Money Deposits, TouchPay and ViaPath handle bail bonding and inmate telephone services:
- TouchPay Cash Bail & Bond Payments: Pay appearance bonds and release fees online 24/7 to expedite custody release.
• Learn more on our website: Cash Bail & Bonding Guide | • Visit official vendor page: TouchPay Bail Services - AdvancePay Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling
Deposit Money for an Inmate in the Terrebonne Parish Criminal Justice Complex
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Terrebonne Parish Criminal Justice Complex use Touchpay money deposits. support@touchpaydirect.com
2. If you have any questions you can email them at support@touchpaydirect. They do not take calls.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Terrebonne Parish Criminal Justice Complex.
4. The Terrebonne Parish Criminal Justice Complex may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Terrebonne Parish Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 985-857-0361.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Terrebonne Parish Criminal Justice Complex has a reception desk that may accept cash, money orders or cashier checks. Call 985-857-0361 to find out the specific hours for drop off times.
Send an Inmate Mail in the Terrebonne Parish Criminal Justice Complex
Family letters for the Terrebonne Parish Criminal Justice Complex on Grand Caillou Road in Houma do not go to the jail itself. The Terrebonne Parish Sheriff's Office has them sent to a mail-scanning service, which turns each page into a digital copy for the person to read. Jails do this because people have mailed in paper soaked with drugs like meth and heroin, then dried so it looks normal. Legal mail, money orders and publications still go to the complex in Houma.
Personal letters (scanned):
Inmate's Full Name & BOI #
Terrebonne Parish Jail
4506 Marlena St, Unit 22
Bossier City, LA 71111
Legal mail, money orders, books and newspapers:
Inmate's Full Name & BOI #
Terrebonne Parish Criminal Justice Complex
3211 Grand Caillou Road
Houma, LA 70363
- Name and BOI number: Put the person's full name and their BOI number on every envelope. The inmate search shows the BOI number.
- Money orders: Make the money order out to the person, not the sheriff, and mail it to the Houma complex. You can also deposit online, which takes about a day, or use the lobby kiosks at the complex or the courthouse annex on Main Street, 8 a.m. to 4 p.m. on weekdays.
- Postcards: Pre-stamped postcards from the post office are accepted, and so are photo postcards that have not been altered and show nothing violent or obscene.
- Who it's from: Your name and address belong in the top left corner, or the letter will probably be destroyed.
- Ink and look: Write in blue or black ink so it scans clearly. No drawings, glitter, crayons, felt markers, lipstick or perfume.
- Books: No more than three in a single shipment, sent new by a publisher or a store. The complex turns away hardcovers along with very violent or pornographic titles.
- Newspapers and magazines: Ordered from the publisher and mailed to Houma. Magazines with profanity, weapons or adult content are taken by staff.
- Packages: Nothing comes from home. Items are ordered through the commissary company.
For a faster reply, try electronic messages or a video visit.
City Tele-Coin (CTC) provides telecommunications services that allow incarcerated individuals to place outbound calls from housing-unit telephones directly to approved outside phone numbers. Because correctional facilities do not permit incoming calls, opening and funding a CTC prepaid phone account ensures calls connect without carrier restrictions or operator blocks.
Important: Mobile Phones Automatically Block Inmate Collect Calls
Mobile cellular carriers automatically block collect calls originating from jail phone systems. While select traditional residential landlines might allow direct operator billing, cellular and internet-based phone numbers require an active City Tele-Coin prepaid account, which you can verify by checking with your provider. If you do not register online and fund your phone balance immediately, your loved one will hear an automated operator recording stating that your phone number cannot accept calls.
Step-by-Step Instructions to Set Up and Fund Phone Calling
- Go to www.citytelecoin.com or download the CTC Customer app.
- Register your account using the primary 10-digit cellphone number where you want your loved one to call.
- Select the detention center where the inmate is currently located.
- Search for and add the inmate to your approved contact list by full legal name or booking ID.
- Select your deposit dollar amount and enter your debit or credit card billing details.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom telephone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All personal telephone conversations are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Phone Calling Accounts, City Tele-Coin provides several other communication, financial, and visitation services:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Chirp Messaging Devices: Exchange digital text messages and photos directly with handheld units.
• Learn more on our website: Chirp Messaging Guide | • Visit official vendor page: CTC Chirp Devices - Inmate Trust & Account Deposits: Send money directly into an inmate's jail trust account for independent canteen shopping.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CTC Trust Deposits
City Tele-Coin (CTC) provides telecommunications, remote video visitation, and digital tablet solutions for county jails and regional correctional facilities across the southern United States. Opening a prepaid account ties calling minutes and video credits directly to your phone number and mobile app, ensuring your incarcerated loved one can place outbound calls without carrier blocks.
Important: Cell Networks Automatically Block Collect Inmate Calls
Inmate phone networks do not permit incoming telephone calls, and cellular carriers do not support traditional collect billing from detention centers. While select traditional landlines may support direct monthly carrier billing, wireless smartphones and VoIP lines require an active prepaid calling balance, which you can verify by checking with your telephone service provider. If you do not register online and fund your phone account right away, your loved one will receive an automated disconnect announcement when dialing your number.
Step-by-Step Instructions to Register and Fund a Phone Account
- Visit www.citytelecoin.com or download the CTC mobile app.
- Click Create Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently housed.
- Locate the inmate using their legal first and last name or facility booking ID number.
- Choose your deposit amount ($25, $50, or custom amount) and enter your credit or debit card billing information.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit telephone number from any dayroom telephone or tablet and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and connects the call once you press the prompted number to accept. All personal telephone calls are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Prepaid Phone Calling, City Tele-Coin offers video visitation and messaging options at participating facilities:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Digital Inmate Messaging: Send electronic messages and photos directly to an inmate's housing unit tablet or kiosk.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: CTC Messaging
Smart Communications provides the SmartJailMail digital communications system, enabling two-way electronic messaging, photo sharing, and digital mail delivery for county jails and correctional facilities across the United States. Messages and approved digital photos clear electronic screening in hours, eliminating postal delays.
Important: Postal Mail Transition and Digital Message Credits Vary
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional agencies. While some facilities still allow regular handwritten letters, many facilities utilizing Smart Communications have completely eliminated physical mail delivery, redirecting postal letters to a central scanning hub or mandating direct digital messaging, which you can verify by checking facility rules. If you do not register online and purchase message credits immediately, your loved one may face lengthy communication delays while waiting for updates from home.
Step-by-Step Instructions to Register and Send Messages
- Visit www.smartjailmail.com and click Sign Up to create a free user profile.
- Verify your email address and primary telephone number.
- Search for the inmate by selecting the state, detention facility, and entering their legal name or booking ID.
- Send an electronic contact connection request to link your account to the inmate's profile.
- Purchase a messaging credit bundle using a debit or credit card.
- Compose your message in the text editor and attach approved JPEG photos if permitted by facility guidelines.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by facility staff before delivery. Once approved, messages appear in the inmate's inbox on their housing unit Smart Communications kiosk or tablet. The inmate opens the message, views attached photos, and types an electronic reply using their available credits.
Official Provider: SmartJailMail Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Two-Way Messaging, Smart Communications operates video visitation and phone services at participating facilities:
- Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: SmartJailMail Video Visits - Smart Inmate Phone Services: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: Smart Inmate Calling
Smart Communications Inmate Tablets & Digital Services
Provider: Smart Communications (SmartJailMail / SmartPad)Smart Communications deploys secure, corrections-grade handheld tablets (SmartPad) to incarcerated individuals in county detention facilities. Operating on a secure internal wireless network, these devices allow inmates to conduct remote video visits, make voice telephone calls, send and receive electronic messages, stream approved music, read digital books, and access self-help resources directly from their housing pods.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund SmartPad Tablets
- Verify that Smart Communications handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.smartjailmail.com on your computer or mobile device.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Messaging Credits or Inmate Media Funds to add funds to their available balance.
- Specify your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that their device balance is available.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their PIN or biometric scan. Their available balance appears on the screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members. Devices are returned to charging racks during facility count times and for overnight storage.
Official Provider: SmartJailMail Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Tablet Services, Smart Communications provides several other communication, financial, and visitation options:
- SmartJailMail Two-Way Messaging: Send electronic messages and photos directly to an inmate's housing unit kiosk.
• Learn more on our website: Two-Way Messaging Guide | • Visit official vendor page: SmartJailMail Messaging - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: SmartJailMail Video Visits - Smart Inmate Phone Services: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: Smart Inmate Calling - Inmate Trust & Commissary Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
• Learn more on our website: Trust Deposits Guide | • Visit official vendor page: Smart Communications Deposits
Terrebonne Parish Juvenile Facilities
Nearby counties
- Jail (Main): 985-857-0361