Address:
200 Nashua Street
Boston, MA 02114
Phone:
617-635-1100 x3005
Staff at the Nashua Street Jail is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at 617-635-1100 x3005.
Nashua Street Jail inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.
Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.
Sign up with Securus by clicking the banner below.
1. AdvanceConnect – Good Option - You control all phone numbers your inmate can call.
This type of account offers you the following benefits:
• You are able to receive inmate calls as long as funds are available in your account.
• You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
• Calls WILL connect to cell phones.
2. Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)
This type of account offers you the following benefits:
• You can fund an Inmate Debit account without having your own calling account.
• Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
• Calls WILL connect to cell phones.
• Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account.
3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.
Resources
Contact Securus by Phone: 972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote
Nashua Street Jail Inmate & Family Voicemail
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.
Securus Phone System Cost & Fees - *Subject to Change
ADVANCE CONNECT Phone Calls
$0.21 per minute
INMATE DEBIT Phone Calls
$0.21 per minute
DIRECT BILL Phone Calls
$0.25 per minute
TRADITIONAL COLLECT Phone Calls
$0.25 per minute
VOICEMAIL Message
One minute - $0.75 per minute
How does an Inmate make a phone call from Nashua Street Jail?
Once you have created and funded your account with Securus, please allow up to 24 hours to start receiving calls.
Your inmate should be able to dial your number directly and be connected.
You will hear an introduction stating:
1. "You are receiving a call from "inmate Name" from Nashua Street Jail.
2. Then you will hear prompts that will ask you to select a number to accept or block the call.
3. Please listen to the prompts carefully so that you can correctly connect to your inmate.
**If your inmate is using a prepaid calling card, the phone number that should appear on your caller ID is 972-777-9396.
How do I Communicate by Text or Email with an Inmate in Nashua Street Jail
Nashua Street Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for Phone or Remote Visitation).
Steps:
1. Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
Things you CAN do:
1. You CAN ONLY send messages from the Securus website, or with the app (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness)
Things you CANNOT do:
1. You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.
Other Things:
1. Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.
Contact Information and Help:
eMessaging FAQ
eMessaging Signup & Helpful Information
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app
Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075
Important Tips About Jail Phone Calls
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
Sign up with Securus to connect with your inmate at Nashua Street Jail by clicking the banner below.
For inmates receiving mail in the Nashua Street Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail, newspapers, magazines and books are to be shipped to the Nashua Street Jail:
Inmate's Full Name & ID Number (call 617-635-1100 ext. 3005 to get ID#)
Nashua Street Jail
200 Nashua Street
Boston, MA 02114
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To send a text or email message to a Suffolk County inmate, do the following:
Nashua Street Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Suffolk County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Suffolk County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Suffolk County information for sending secure messages to an inmate in Nashua Street Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Nashua Street Jail follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Nashua Street Jail check out our Commissary Instructions Page for Suffolk County.
To send commissary money to an inmate in Nashua Street Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Nashua Street Jail.
To set up a phone account so that your inmate can call you from Suffolk County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Suffolk County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
How do I open an inmate phone account at the Nashua Street Jail?
The Nashua Street Jail uses a third-party phone service called Securus Technologies. If you want to communicate by phone with your inmate, you have to first open an account with Securus. They have three different types of accounts: (1)Advance Connect - where you control all phone numbers your inmate can call. (2)Inmate Debit - where inmate can call anyone they choose. (3)Direct Bill - where you receive calls from your inmate and you are billed monthly. Learn more about how to get phone calls from an inmate in the Nashua Street Jail.
How much does it cost for an inmate to make a phone call from the Nashua Street Jail?
Phone call rates from your inmate in the Nashua Street Jail to you vary and are subject to change, but in general the costs are as follows: ADVANCE CONNECT Phone Calls - $0.21 per minute. INMATE DEBIT Phone Calls - $0.21 per minute. DIRECT BILL Phone Calls - $0.25 per minute. TRADITIONAL COLLECT Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $0.75 per minute. Learn more about how much phone calls cost in the Nashua Street Jail.
How do voicemail messages from an inmate work at the Nashua Street Jail?
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for. Learn more about inmate voicemail functions in the Nashua Street Jail.
Can I fund a Nashua Street Jail inmate's phone account without having my own phone account?
Yes. You can fund a Securus Technologies Inmate Debit account without having your own calling account. All you have to do is deposit money for them online or by calling Securus at 972-734-1111 and paying with a debit or credit card over the phone. Learn more about how to set up a phone account for an inmate in the Nashua Street Jail.
Can inmate phone calls from the Nashua Street Jail connect to my mobile phone number?
Yes. When an inmate in the Nashua Street Jail calls you using a Securus Technologies phone service's Inmate Debit account, the calls can connect to a cell phone. Learn more about how to set up a phone account for an inmate in the Nashua Street Jail.
Why is my Nashua Street Jail phone status blocked?
If your phone status at the Nashua Street Jail is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your Advanced Connect Account, (2)Your Direct Bill is past due, (3)You have a new telephone number, and a restriction could be on your line, (4)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (5)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling Securus at 972-734-1111. Learn more about how to unblock a phone in the Nashua Street Jail.
How do I close my inmate phone account at the Nashua Street Jail?
On Securus Technologies website you can close your account inmate phone account at the Nashua Street Jail by following these instructions:
1. Log in.
2. Select your account.
3. Click on 'Close Account'.
If you have a refund coming by credit card, it will show up in 10-12 days. With Western Union, full refunds will be refunded through Western Union in 10-12 business days and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. With MoneyGram or payments made by mail, full and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. Make sure to verify your address. Call Securus at 972-734-1111 if you have any problems. Learn more about how to close your phone account in the Nashua Street Jail.
Are phone calls with an inmate at the Nashua Street Jail recorded?
Yes. All phone calls with an inmate in the Nashua Street Jail are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about how to control your inmate's phone calls while in the Nashua Street Jail.
