Kalamazoo County Jail, MI Video Visitation

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Kalamazoo County Jail

Address:
1500 Lamont Ave.
Kalamazoo, MI 49048
Phone:
269-383-8821

Kalamazoo County Jail - Remote Video Visitation with your Inmate

Kalamazoo County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select Kalamazoo County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Kalamazoo County Jail.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Kalamazoo County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

Healy Street Visitation Center
1421 Healy Street, Kalamazoo, MI
269-383-8821

Schedule Video Visits online with gettingout

On-site Visits are free.
Visits are 30 minutes.
Inmates are allowed two visits per week
A maximum of 2 guests are allowed per an on-site video session.
The first visit must be registered at the kiosk.
If a visitor signs up for a visit and then does not arrive at the time of the visit, the visit may be counted.
All visitors must be at least 12 years old. Visitors between age 12 and 16 must present birth certificate and /or picture I.D. and must be accompanied during the visit by a parent or legal guardian.
Visitation schedule subject to change.

ON-SITE VISITATION SCHEDULE

DAY	TIME
SUNDAY	No Visits on-site
MONDAY	No Visits on-site
TUESDAY	9:00 AM - 10:00AM 1:00PM - 3:00PM
WEDNESDAY	9:00 AM - 10:00AM 1:00PM - 3:00PM
THURSDAY	9:00 AM - 10:00AM 1:00PM - 3:00PM
FRIDAY	9:00 AM - 10:00AM 1:00PM - 3:00PM
SATURDAY	No Visits on-site

Kalamazoo County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

All visits must be scheduled at least 24 hours in advance.
Visitation Schedule subject to change.

DAY	TIME
SUNDAY	9:00 AM - 11:00PM
MONDAY	9:00 AM - 11:00PM
TUESDAY	9:00 AM - 11:00PM
WEDNESDAY	9:00 AM - 11:00PM
THURSDAY	9:00 AM - 11:00PM
FRIDAY	9:00 AM - 11:00PM
SATURDAY	9:00 AM - 11:00PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Kalamazoo County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Kalamazoo County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Kalamazoo County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Kalamazoo County Jail:
Inmate's Full Name & Inmate's ID (A#)
Kalamazoo County Jail
1500 Lamont Ave.
Kalamazoo, MI 49048

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

Kalamazoo County Jail uses a third party service called Express Account, affiliated with TIGGS Canteen Service to deposit money in an inmate's commissary account.

By creating an account with Express Account you can send money and purchase commissary to an inmate:

Online 24/7
By calling 866-422-6833 24/7
By using the Kalamazoo County Jail Kiosk which takes cash, debit and credit cards.

Express Account and TIGGS Canteen Service allows friends and family to purchase commissary items for them and having them shipped directly to the facility. Items such as snacks (healthy or non-healthy, clothes, hygeine products, etc.)

Kalamazoo County Jail uses a third party service called Express Account, affiliated with TIGGS Canteen Service to deposit money in an inmate's account.

By creating an account with Express Account you can send money:

Online 24/7
By calling 866-422-6833 24/7
By using the Kalamazoo County Jail Kiosk which takes cash, debit and credit cards.

Express Account also serves Kalamazoo County Jail inmates by allowing friends and family to purchase commissary items for them and having them shipped directly to the facility.

How Do You Communicate with an Inmate in the Kalamazoo County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Kalamazoo County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Kalamazoo County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

How Inmates Can Use a Tablet to Access Services at Kalamazoo County Jail

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Kalamazoo County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Kalamazoo County Jail Inmate by Mail and by Email

To mail or email an inmate in Kalamazoo County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Kalamazoo County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Kalamazoo County Jail has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Kalamazoo County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Kalamazoo County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Kalamazoo County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How Do You Visit an Inmate in Kalamazoo County Jail?

To visit an inmate in Kalamazoo County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Kalamazoo County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in Kalamazoo County Jail:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Kalamazoo County follow these steps:
1. Start by confirming that Kalamazoo County Jail's Video Visitation is working correctly by looking up Kalamazoo County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Kalamazoo County Jail, and then the inmate you wish to communicate with.

Other Kalamazoo County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the Kalamazoo County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Kalamazoo County, can be found on our Visit Inmate Page.

Kalamazoo County Jail Phone: 269-383-8821