Mackinac County Jail Remote Inmate Video Visits

Mackinac County Jail

Address:
100 S. Marley Street
St. Ignace, MI 49781

Phone:

906-643-1911

Mackinac County Jail - Remote Video Visitation with your Inmate

The information below provides complete instructions regarding:

Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Mackinac County Jail

Mackinac County Jail uses HomeWAV for Inmate Video Visitation. 

Off-site remote visits are simple and convenient for both inmates and you. 
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.

 

Following these instructions exactly will enhance your chances of having trouble-free visits.

How Much does Homewav Cost?

Mackinac County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.  

There is NO minimum talk time. Each ‘call’ can be as short as one minute.

In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.

How does HomeWAV video visitation work?

1.  Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call

How Do I add Funds to my account?

1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update” 
4. Choose a way to pay (Credit, debit, or prepaid card.)

Can I use HomeWAV on my smartphone or tablet?

Yes, however your HomeWAV account must be first set up online from a computer. 

Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.

To receive calls you must log in through the app and wait for the inmate to initiate the call. 

You cannot add funds or make any changes to your account information through the app. These options are only available through the website. 

The app should be solely used for video visitation.

What are the minimum PC requirements?

1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone

Can I use HomeWAV from the jail lobby if I don’t have a computer?

Yes, Mackinac County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby. 

How does the Inmate Know I am Logged in and Ready to Visit?

1.    Make sure there are funds in your account and that you are marked as “appear online”.
2.    The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on. 
3.    Once the inmate sees the notification, he or she will initiate the call.
4.    When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.

Can I transfer funds from one inmate to another?

If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1.    Homewav account holder’s name.
2.    The number of minutes to be transferred.
3.    Facility Name.
4.    From which inmate to who do you want to transfer funds.

How do I get a refund on leftover funds?

Email HomeWAV at [email protected] with your refund request. 
REFUNDS are subject to a $7.50 processing fee.  *Note* refund requests must be sent from the email address of the registered visitor.

How can I contact HomeWAV if I’m having any problems?

HomeWAV Visitor Support is available 7 days a week during the following hours:

Monday – Friday 
9:00AM to 6:00PM EST

Saturday – Sunday 
8:00AM to 6:00PM EST

HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.

HomeWAV Video Tutorials

HomeWAV Frequently Asked Questions

How an Inmate Makes a Phone Call to You or Others from Mackinac County Jail

To set up a phone account so that your inmate can call you from Mackinac County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Mackinac County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How Do Inmates in Mackinac County Jail Make Phone Calls?

To receive phone calls from inmates in Mackinac County, or to assist them in making phone calls to other people, follow these steps:

  • Mackinac County Jail uses the services of HOMEWAV.
  • Register with them online or call them at 844-394-6639
  • Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish.
  • Services for Mackinac County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

For all the information regarding phone calls with Mackinac County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Mackinac County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Mackinac County Jail follow these steps:

  • Go to JailATM, choose Michigan, then choose Mackinac County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Mackinac County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Mackinac County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Mackinac County Jail check out our Commissary Instructions Page for Mackinac County.


 

How to Visit or Email an Inmate in Mackinac County Michigan or visiting an inmate at the jail

To visit or email an inmate in Mackinac County follow these steps:

  • In addition to visiting inmates at the jail, Mackinac County Jail uses a video visitation service called HomeWav.
  • Register and Sign Up Here.
  • Complete all steps of the registration process to get full access to Mackinac County Jail inmate communication services.
  • Add ‘Talk to me Funds’ to your account using your credit or debit card.
  • Then you just wait for your Mackinac County inmate to communicate.
    How do you add Funds to your account?
  • Once you are logged in, click “Add Talk to Me Funds".
  • Type in the amount of dollars you want to add to your account.
  • Click “Update”.
  • Choose a way to pay (Credit, debit, or prepaid card).

Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Mackinac County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday 
9:00AM to 6:00PM EST
Saturday – Sunday 
8:00AM to 6:00PM EST

NOTE: All communications between you and your inmate at Mackinac County Jail will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.

For full instructions on all the benefits of using Homewav to visit a Mackinac County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Deposit Money Online for an Inmate in Mackinac County

To deposit money online for an inmate in Mackinac County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Mackinac County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Michigan, then choose Mackinac County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Mackinac County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Mackinac County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Mackinac County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Mackinac County.