Monroe County Juvenile Detention Center Family & Friends Information

Monroe County Juvenile Detention Center

The Monroe County Juvenile Detention Center in Rochester, Monroe County, New York, like all jails is a maximum security facility. Because the inmates in this jail range from low level offenders to those being held for violent crimes like robbery, rape and murder, the security level is as high as is it is in any maximum security state prison. Some of the security features in this facility include security cameras, electronic detection and reinforced fencing topped with razor wire. Correctional officers in Monroe County Juvenile Detention Center are armed with mace and trained to use physical force to protect themselves and other inmates from violence.

The men, women and juveniles being held in the Monroe County Juvenile Detention Center are either awaiting trial or have been sentenced in the Monroe County Court System already and been sentenced to a period of time of one year or less. When an inmate is sentenced to a year or more, they are admitted into the New York Prison or Federal Prison System. Inmates in the Monroe County Juvenile Detention Center are fed three meals a day totaling 2,500 calories, are allowed access to phones to contact friends and family members, are allowed at least one hour a day for exercise, have access to books, bathroom and shower facilities. The inmates are allowed mail to be delivered to them as well as newspapers and magazine from trusted outside publishers.

How to Schedule and Visit an Inmate in Monroe County Juvenile Detention Center

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Monroe County Juvenile Detention Center, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Monroe County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How to use a Tablet to Access Services at Monroe County Juvenile Detention Center

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GTL / Viapath Services.

2.  In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How Do You Communicate with an Inmate in the Monroe County Juvenile Detention Center by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Monroe County Juvenile Detention Center, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Monroe County Juvenile Detention Center Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Juvenile Detention Center

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Juvenile Detention Center

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Text or Email Message to an Inmate in Monroe County Juvenile Detention Center

To send a text or email message to a Monroe County inmate, do the following:

Monroe County Juvenile Detention Center uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Monroe County information for sending secure messages to an inmate in Monroe County Juvenile Detention Center, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.


 

Monroe County Juvenile Detention Center

STATE COUNTY BEDS
New York Monroe 45


PHYSICAL ADDRESS

355 Westfall Road
Rochester, NY 14620-4697


TELEPHONE NUMBER


FAX

585-274-7946

INMATE MAIL

Inmate's First and Last Name
355 Westfall Road
Rochester, NY 14620-4697


This facility, known as "Monroe County Juvenile Detention Center" is also known as Monroe County Children’s Center Secure Facility, Monroe County Juvenile Detention Ctr, Monroe County Juvenile Detention Ctr, New York, Monroe.