Monroe County Jail

To search for an inmate in the Monroe County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 585-753-4300 for the information you are looking for. You can also look up an offender's Criminal Court Case online for Monroe County Court or any other county court in New York. This information includes future court appearances.

Monroe County Jail Inmate Search

The Monroe County Jail maintains an average of 1000 offenders in custody on any given day. The Monroe County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Monroe County law enforcement agencies arrest and detain approximately 20,900 offenders.

How Do You Visit an Inmate in the Monroe County Jail? What is the Schedule?

Monroe County Jail at-the-jail Inmate Visitation Schedule

130 Plymouth Ave. South
Rochester, NY 14614
585-753-4000

• All visits must be scheduled one full week in advance. (Example: A visit next Monday needs to be scheduled Monday of this week, a visit next Tuesday needs to be scheduled Tuesday of this week,... etc.)
• To schedule a visit, call 585-753-4000, or schedule in person at the appointment window located in the Visitation Lobby, Monday-Friday between the hours of 8:45 AM-12:00 noon.
• You can also schedule a visit online by filling out this form.
• Inmates are entitled to two visits per week.  
• Visits will be 60 minutes in duration.
• No visits at the time of arrest are allowed at this time as incarcerated individuals must be clear of a 5-day intake quarantine to be eligible to receive a visit.
• Visitors must arrive 30 prior to their scheduled visit time. A visit will be cancelled if the visitor fails to appear on time.
• The maximum number of visitors allowed is two and two lap children under the age of five. 
• Dress appropriately (as if you were visiting someone's grandmother for the first time) and don't bring anything in with you. Lockers will be provided.

PROFESSIONAL VISITS - Fill out the form to apply - Fax to 585-324-4263 or email it.
The visiting area is open for professional visits Monday through Friday from 8:30am to 12:15pm and from 1:15pm to 3:30pm.
These are the Professional and Clergy visitation instructions.

Monroe County Jail REMOTE (from your home) Video Visitations

Schedule your appointment with Securus

• Schedule your remote visit at least 24 hours in advance, but not more than seven days ahead of the visit.
• Visits are for 30 minutes. Cost is $6.99 per visit.

Monroe County Jail uses Securus Video Connect for Remote Inmate Video Visitation. 

Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Monroe County Jail inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Monroe County Jail Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Monroe County Jail?

Monroe County Jail REMOTE (from your home) Video Visitations

Schedule your appointment with Securus

• Schedule your remote visit at least 24 hours in advance, but not more than seven days ahead of the visit.
• Visits are for 30 minutes. Cost is $6.99 per visit.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

How Do You Deposit Money for an Inmate in the Monroe County Jail?

There are multiple ways to add money to an inmate's account at Monroe County Jail, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Lobby kiosk - Ask the jail whether it has an Access Corrections kiosk for deposits.
4. By mail - Ask Access Corrections or the jail whether money orders can be mailed, and to what address.

Ask who the money order should be made out to, and include the inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Ask the Monroe County Jail whether it accepts cash deposits in person, and where.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Monroe County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Monroe County Jail?

How an Inmate Makes a Phone Call to You or Others from Monroe County Jail

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose Monroe County Jail, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

How do I Mail an Inmate in the Monroe County Jail, and what can I send them?

Monroe County Jail Inmate Mail Guidelines

Postcards
Ask the Monroe County Jail whether it accepts postcards, and what size and type, before mailing one. Always include your name and return address.

Envelopes
The Monroe County Jail also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID Number (MCJ#)
Monroe County Jail
130 S. Plymouth Avenue
Rochester, New York 14614

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID Number (MCJ#)
Monroe County Jail
130 S. Plymouth Avenue
Rochester, New York 14614

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Ask the Monroe County Jail whether books can be mailed in, and whether they must come straight from a publisher or retailer such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Monroe County Jail standards will be disposed of. 
Ask the Monroe County Jail whether hardcover books are accepted.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID Number (MCJ#)
Monroe County Jail
130 S. Plymouth Avenue
Rochester, New York 14614

Monroe County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Monroe County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Monroe County Jail:
Inmate's Full Name & Inmate ID Number (MCJ#)
Monroe County Jail
130 S. Plymouth Avenue
Rochester, New York 14614

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

Can I purchase Commissary Online for an Inmate in the Monroe County Jail, and what can I purchase?

Monroe County Jail contracts with Access Securepak for families to send pre-determined packages of commissary items to your inmate.

Access Securepak's catalog groups items into categories such as:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select New York.
3. Select Monroe County Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Monroe County Jail staff. They will not honor reports of discrepancies from inmate's families or friends. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Monroe County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

How Can I Communicate with an Inmate in the Monroe County Jail using an Online Messaging Service?

Monroe County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your eMessage if you attach a return stamp
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in Monroe County Jail

To send a text or email message to a Monroe County inmate, do the following:

Monroe County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Monroe County information for sending secure messages to an inmate in Monroe County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

Do Inmates in the Monroe County Jail have Access to Tablets or Computers?

Monroe County Jail now offers Securus 'SecureView' Tablet Rentals to their inmates.

  
Securus is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

• Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
• eMessaging - Communicate via a text based message or picture. Fee based system.
• Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
• Education - Free educational platform and course catalog that provides thousands of educational resources.
• Self Help -Inmates have daily access to mental health and addiction recovery programming.
• Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
• Law Library -  Legal research with up-to-date case information.
• eBooks - Thousands of available titles.
• Religion - Religious resources for spiritual guidance.
• Games - Inmates can play their favorite games. Available through monthly subscriptions
• Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

• Send funds to the inmate and he or she will be able to subscribe and pay at the Monroe County Jail.

Questions:

• By phone - 800-844-6591 or 972-734-1111.
• By email - tablets@securustech.net

How to Rent a Tablet for an Inmate in Monroe County Jail

To rent a tablet for an inmate in Monroe County follow these instructions:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your Monroe County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

• Call - 800-844-6591 or 972-734-1111.
• Email - tablets@securustech.net

For all Monroe County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Monroe County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-753-4300 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Monroe County?