Address:
130 Plymouth Ave. South
Rochester, NY 14614
Phone:
(585) 753-4055
Inmates at the Monroe County Jail, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the video services of the third party company outlined below.
Call (585) 753-4055 for inmate communication updates as schedules can change without much advance notice.
Monroe County Jail inmates are allowed one to two visits of 30 minutes each at the facility, and potentially no limit on the number of visits when using the home based video visitation service.
Rules, guidelines and schedules are listed on this page. Failure to adhere to them will result in your inmate and you losing your visitation privileges.
In addition to normal at-the-jail visits, Monroe County Jail uses Securus Video Connect for Remote Inmate Video Visitation.
Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.
Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.
What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to 15.00 for a 15 to 30 minute online or on-site video visit.
How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Monroe County Jail inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.
Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.
Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Monroe County Jail Pricing.
Securus Contact Information.
iphone app
Android app
Visiting Hours in Monroe County Jail
The actual visiting hours vary depending on the following factors:
Monroe County Jail Visitation Application Process
Monroe County Jail requires all visitors to be approved by both the inmate and the jail prior to visiting your inmate, even if the visit is a remote video visit.
Incomplete information on any application is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on a background check, if one is done - which if lied about - will cause visits to be denied.
At Home Video Visitation
Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.
Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.
Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.
Securus Contact Information.
iphone app
Android app
Who can Visit an Inmate at Monroe County Jail
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants in Monroe County County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Children under age 18 must be accompanied by the parent or legal guardian.
It is likely that the Monroe County Jail will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call (585) 753-4055 prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Monroe County Jail reserves the right to deny any person the right to enter the jail (or take part in remote video visits), and for any reason.
Monroe County Jail Visitation Dress Code
The Monroe County Jail staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Remote Video visitation is no different. If you are not dressed discretely, your visit will be terminated. Future visits could also be affected.
The following types of clothing are also prohibited:
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or remotely, either from home or on-site at Monroe County Jail.
All video visits are both monitored in real time and are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
If you are visiting on-site at the jail, leave all personal belongings, except for your state ID, in your vehicle or in a locker (if one is provided).
At the jail, children must be monitored at all times or jail staff will end the visit early.
To find out how to get access to a tablet for an inmate read the following:
1. First, Register or Sign In to GTL / Viapath Services.
2. In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Monroe County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
To rent a tablet for an inmate in Monroe County follow these instructions:
If you have any questions:
For all Monroe County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To send a secure email message to an inmate in Monroe County Jail follow these steps:
For all information on how to Text/Email an Inmate in Monroe County Jail check out our Secure Messaging Guide for Monroe County.
To set up a phone account so that your inmate can call you from Monroe County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To set up a phone account so that your inmate can call you from Monroe County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Monroe County inmate, do the following:
Monroe County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Monroe County information for sending secure messages to an inmate in Monroe County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Monroe County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Monroe County Jail check out our Commissary Instructions Page for Monroe County.
To send commissary money to an inmate in Monroe County Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.
How do I visit someone in Monroe County Jail?
Friends and family of inmates in the Monroe County Jail can visit with them 'at the jail' and/or 'remotely' using the services of Securus Video Connect. When visiting at the jail, visitors use video screens located in the jail lobby, while at home they can use their computer, phone or other device. All visits must be scheduled online at least 24 hours in advance. It is also required that visitors arrive and be prepared to log in at least 15 minutes prior to the start of the scheduled visit. Learn more about how to visit an inmate in the Monroe County Jail. If you have any questions about how to visit someone using video, call 877-578-3658. If you need to call the jail, call (585) 753-4055.
When can I visit an inmate in the Monroe County Jail?
Using the services of Securus Video Connect, you can visit an inmate by either coming to the Monroe County Jail or by using your own device at home. The inmate visitation schedule changes all of the time, but in general you can schedule a time for a visit from your home any day between 8:00 AM and 9:00 PM. Visits at the jail may be more limited. Find out the inmate visitation schedule in the Monroe County Jail here. If you are visiting at the jail, always call ahead of time (585) 753-4055 for confirmation that visits are not suspended. There will be no visits on major holidays. If you under a no-contact order from the court, have recently been released from custody at the Monroe County Jail, are visibly intoxicated or you have a warrant for your arrest, you will not be able to visit. If you have any questions about how to visit someone using video, call 877-578-3658.
Are visits at the Monroe County Jail free?
Yes, and no. The first video visit each week 'at the jail' is free. Each visit 'at the jail' after that, as well as remote video visits from your home will cost approximately $7.95 for a 20-minute visit. This fee is subject to change however, and is set by the Monroe County Jail, not by Securus. All video visits must be scheduled at least 24 hours in advance. Any visit not cancelled at least 24 hours ahead of its scheduled time will not be eligible for a refund. Learn more about how much inmate visits cost in the Monroe County Jail. If you have any questions about how to visit someone using video, call 877-578-3658. If you need to call the jail, call (585) 753-4055.
How do I arrange a video visit with an inmate at Monroe County Jail?
Full instructions on the steps required to arrange a video visit with an inmate at Monroe County Jail can be found on the following JailExchange visitation page. Learn more about how to visit an inmate in the Monroe County Jail, find out the visitation schedule, and how to schedule a visit from your home computer or personal device. If you have any questions about how to visit someone using video, call 877-578-3658. If you need to call the jail, call (585) 753-4055.
Does Monroe County Jail have a dress code during inmate visits?
Yes, Monroe County Jail has rules and regulations on the appropriate way to dress when visiting at the jail or remotely by video. The easiest way to explain the proper way to dress is to dress and wear clothes as if you were visiting your spouse's grandmother for the very first time. Wear clothes that are not revealing. Don't wear see-through material.
Have all undergarments covered (males and females) and avoid a lot of cleavage. Shorts and skirts should reach mid-thigh. Sleeves should be at least half-way to your elbow. No clothing promoting gang affiliation. Nothing displaying drugs, weapons or profanity. No clothing depicting anything obscene. If you need further clarification, call the jail at (585) 753-4055.
Are visits with an inmate at the Monroe County Jail recorded?
Yes. All visits with an inmate in Monroe County Jail, whether it is between you and your inmate separated by plexiglass, or visits done by video, are recorded. Everything you say and do are going to be seen and/or heard by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement.
Who can visit an inmate at the Monroe County Jail?
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail. Visitation applicants in Monroe County Jail may sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail. Children under age 18 must be accompanied by the parent or legal guardian. If you are a co-defendant with the inmate in a pending case, your visit will be denied. If you and the inmate are under a court order to have no contact with each other, your visit will be denied. The Monroe County Jail reserves the right to deny any person the right to enter the jail (or take part in remote video visits), and for any reason. If you need further clarification, call the jail at (585) 753-4055.
