Address:
130 Plymouth Ave. South
Rochester, NY 14614
Phone:
(585) 753-4055
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').
Steps:
1. Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
Things you CAN do:
1. You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness)
Things you CANNOT do:
1. You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.
Other Things:
1. Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.
What is the cost of sending inmate messages?
What can your inmate do with digital 'stamps'?
Contact Information and Help:
eMessaging FAQ
eMessaging Signup & Helpful Information
Online Customer Service Support
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app
Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075
Due to the ability of third party companies providing a secure environment for Monroe County Jail inmates and their contacts outside the facility to communicate digitally, this facility will now (or soon) be providing the ability for digital messaging.
Secure digital messaging allows for a delay between the emails of the inmate and their friends and family, so that the jail can scan the communication for illegal or other communications against their policies.
Note that all messages, both sent and received, will be saved and will be referred to in the inmate's existing or future criminal charges.
Complete instructions on how to sign up for this service for the Monroe County Jail, and how it works can be found below. Call (585) 753-4055 if you have any questions.
To find out how to get access to a tablet for an inmate read the following:
1. First, Register or Sign In to GTL / Viapath Services.
2. In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Monroe County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
To rent a tablet for an inmate in Monroe County follow these instructions:
If you have any questions:
For all Monroe County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To send a secure email message to an inmate in Monroe County Jail follow these steps:
For all information on how to Text/Email an Inmate in Monroe County Jail check out our Secure Messaging Guide for Monroe County.
To set up a phone account so that your inmate can call you from Monroe County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To set up a phone account so that your inmate can call you from Monroe County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Monroe County inmate, do the following:
Monroe County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Monroe County information for sending secure messages to an inmate in Monroe County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Monroe County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Monroe County Jail check out our Commissary Instructions Page for Monroe County.
To send commissary money to an inmate in Monroe County Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.
Can I send an inmate in the Monroe County Jail email?
Yes. Monroe County Jail uses the services of Securus eMessaging that facilitates sending email to your inmate, and from your inmate to you. You cannot use your personal account though. You have to first register with Securus eMessaging and send the email through their website. Learn more about how to text/email an inmate in the Monroe County Jail.
Are my email messages to an inmate in the Monroe County Jail private?
No. When you send an email to an inmate in the Monroe County Jail using a third-party service called Securus eMessaging, your message is first screened by their filters to make sure the message is appropriate and follows their rules and guidelines. It is then forwarded to the jail staff who also review the message, similar to how they review regular mail to an inmate. After that it is forwarded to your inmate. But be careful what you write, as all messages become permanent property of the jail and any indiscrete information can and will be used by the prosecutor trying your inmate's criminal case. Learn more about emailing an inmate in the Monroe County Jail.
How do I communicate with an inmate at the Monroe County Jail using email?
To communicate by email with an inmate in the Monroe County Jail, a free Securus online account is required. After registering, sign up for eMessaging, find your inmate, purchase a book of ‘stamps’ and then type your message. Securus 'stamps' are used to purchase messages and send photos, eCards and video greetings. Learn more about how to text/email an inmate in the Monroe County Jail.
Can I send an email or text to an inmate in the Monroe County Jail for free?
No. In order to send an email or text to an inmate in the Monroe County Jail, what they refer to as Securus eMessaging, you need to first purchase a book of digital 'stamps' from their website. The cost of each stamp is subject to change, but in general, they are $1.00 or less, and the cost to send a message, either from you to your inmate or from your inmate to you, is one 'stamp'. You can also use a 'stamp' to send photos. Video messages usually cost about three 'stamps'. Learn more about the cost to text/email an inmate in the Monroe County Jail.
How can my inmate in the Monroe County Jail reply to an email I send them?
After you send an email to an inmate in the Monroe County Jail using Securus eMessaging, you are given an option for your inmate to use one of the digital 'stamps' you purchased, for them to reply to your email. If you choose, you can transfer some of your 'stamps' to them so that they can send you and/or others emails as well. In addition, if you fund their account, they can purchase their own stamps. Learn more about how and inmate can email you and others in the Monroe County Jail.
If my email to an inmate in the Monroe County Jail is not approved, do I get a refund?
No, just like as if you send a regular letter to an inmate in the Monroe County Jail that is rejected, and the post office does not give you a refund, Securus eMessaging will not give refunds for rejected email messages, photos or videos. Learn more about what is acceptable when emailing an inmate in the Monroe County Jail.
What type of attachments can I email an inmate in the Monroe County Jail?
When emailing an inmate an inmate in the Monroe County Jail using Securus eMessaging, you can send text, photos and videos. Videos can be up to 30 seconds in length and cost 3 'stamps'. You can also send eGreeting Cards for the same price as a text email. Text, photos and cards all cost one 'stamp'. Learn more about sending attachments to an inmate by texting or emailing in the Monroe County Jail.
What type of emailing is allowed to an inmate in the Monroe County Jail?
Using Securus eMessaging for emailing an inmate in the Monroe County Jail, you CAN do the following: (1)You CAN ONLY send messages from the Securus website, or with the Securus app (2)You CAN transfer ‘stamps’ to your inmate. (3) You CAN deposit money to your inmate, and they CAN purchase ‘stamps’ on their end. (4)Each time you send a message, you CAN pay for them to reply. (5)You CAN send photos, eGreeting Cards and videos. (Jail staff will review for appropriateness). Learn more about what you can and cannot send an inmate by text or email in the Monroe County Jail.
How will I know if my email to an inmate in the Monroe County Jail was approved?
When you send an inmate in the Monroe County Jail an email using Securus eMessaging, you will receive a message if your email was NOT approved, and you will be given the reason. All emails you send, whether it be text, photos, videos or ecards, will incur a fee. There are no refunds for emails or attachments not approved. Learn more about the approval rules when texting or emailing an inmate in the Monroe County Jail.
Can I send a photo in my 'gallery' to an inmate in the Monroe County Jail, or does it have to be a snapshot taken within the Securus app?
You can send any type of photo (jpg, jpeg and png) or video (30 seconds or less) to an inmate in the Monroe County Jail when using Securus eMessaging. It can either be direct from your gallery or one taken from within the Securus app. Learn more about emailing an inmate a photo in the Monroe County Jail.
