Monroe County Jail Emailing An Inmate

Monroe County Jail

Address:
130 Plymouth Ave. South
Rochester, NY 14614

Phone:

(585) 753-4055

Monroe County Jail - Emailing an Inmate

Monroe County Jail allows Secure Messaging using a third-party service call Access Corrections.

They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.

Register/Log in here.

After Registering/Logging In:

1.     You choose Monroe County Jail.
2.    You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3.    You add a credit or debit card.
4.    You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5.    You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6.    Monroe County Jail charges a fee for each message sent or received.

Important Things to Know

 - Access Corrections has an iphone app and an android app for using their services.
 - ALL of your correspondence will be monitored by the jail. 
 - Do NOT write anything you wouldn’t want repeated in court.
 - Rates vary and are always subject to change.
 - Inmates can write you back ONLY if you select that option.
 - You CAN send photos up to 32MB in file size. Subject to change.
 - You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
 - You may NOT type or send emoticons.
 - You may NOT copy and paste text. Type directly.
 - You may NOT type profanities, violence or characters not approved. 
 - Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
 - You may NOT transfer credits to another email.

Phone: 866-345-1884

Email:  [email protected]
FAQ
Contact Page
iphone app
Android app

How to use a Tablet to Access Services at Monroe County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GTL / Viapath Services.

2.  In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How Do You Communicate with an Inmate in the Monroe County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Monroe County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Monroe County Jail Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How to Rent a Tablet for an Inmate in Monroe County Jail

To rent a tablet for an inmate in Monroe County follow these instructions:

  • Register here.  It is recommended you use Chrome or Firefox.
  • Pay for the subscription using Paypal.
  • You get charged the 1st of each month. 
  • You get charged a full month even if it's only used for a partial month.
  • No activation or early termination fees.
  • Your Monroe County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

For all Monroe County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.


 

How to Send a Secure Email Message to an Inmate in Monroe County

To send a secure email message to an inmate in Monroe County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New York, then select Monroe County Jail, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Monroe County Jail check out our Secure Messaging Guide for Monroe County.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Jail

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Jail

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Text or Email Message to an Inmate in Monroe County Jail

To send a text or email message to a Monroe County inmate, do the following:

Monroe County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Monroe County information for sending secure messages to an inmate in Monroe County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.


 

How to Schedule and Visit an Inmate in Monroe County Jail

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Monroe County Jail, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Monroe County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Monroe County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Monroe County Jail follow these steps:

  • Select New York, then select Monroe County Jail, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Monroe County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Monroe County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Monroe County Jail check out our Commissary Instructions Page for Monroe County.


 

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New York, then select Monroe County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.


 

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Frequently Asked Questions

Can you email or text an inmate in Monroe County Jail?
Yes, Monroe County Jail contracts with a third-party service called Access Corrections Secure Mail. You can exchange digital messages with an inmate for a fee. The way it works is that after registering, you purchase a certain amount of 'credits' which cost $0.01 each. You can spend those credits on words or photos. Likewise, if you allow it, your inmate can also use those credits to message you back. They cannot send photos though. Important things to know: Don't send anything violent or pornographic. Don't send anything related to a crime or his case. All your correspondence will be monitored by the jail staff. You can have unlimited credits, but are limited to how much you can purchase at one time. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (585) 753-4055. Learn more about how to text/email an inmate in the Monroe County Jail.

Can an inmate in Monroe County Jail email or text me?
Yes, an inmate in Monroe County Jail can email or text you using the jail's third-party service called Access Corrections Secure Mail. Inmates can write you back ONLY if you select that option, so make sure you check the box for allowing your inmate to be able to message you when you open your account. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (585) 753-4055. Learn more about how to text/email an inmate in the Monroe County Jail.

How do I email or text an inmate in Monroe County Jail?
To send an email or a text to an inmate in Monroe County Jail, you first need to register with the third-party service they contract with, Access Corrections. You can link to it directly and get full instructions on the JailExchange website linked above. After registering, you select Monroe County Jail, then select your inmate, then add your payment method, and then you can write your message and/or upload the photo(s) you are choosing to send them. Access Corrections will walk you through each step. They also have apps for both iphone and Android. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (585) 753-4055. Learn more about how to text/email an inmate in the Monroe County Jail.

How long does it take for my email or text to get to to an inmate?
Access Corrections Secure messaging, the third party service used to send texts/emails to an inmate in Monroe County Jail processes the text and/or photo to your inmate immediately. First it has to be reviewed by their filtering (censoring) system. If it passes that it gets sent to the facility so that their staff can review it, just like they review regular snail mail. The entire process can take as short as one day, but as long as five days. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (585) 753-4055. Learn more about how to text/email an inmate in the Monroe County Jail.

Can I send a photo by email or text to an inmate in Monroe County Jail
Yes. Using a third party service the Monroe County Jail allows, Access Corrections Secure Mail, you can send a photo of up to 32MB in file size. While Secure messaging is not an email or texting service per se, it functions like email, except that your photos must first be reviewed and cleared by the jail before they are forwarded on to your inmate. For any questions about Secure Mail, call Access Corrections at 866-345-1884. Learn more about how to text/email an inmate in the Monroe County Jail.

How much does it cost to send an email, text or photo to an inmate in Monroe County Jail?
The cost to send an inmate a text, an email or a photo using Access Corrections Secure Mail is $0.01 per credit. The fee is designed this way so that they can change the definition of what a 'credit' is. This means that if the jail decides that they want to allow a credit to mean "one word', or to mean "one letter or number" they have that option. You can also choose a 'plan' with special pricing. In the long run, you will end up saving money by purchasing a 'plan'. After registering with Access Corrections, and selecting Monroe County Jail, then your inmate, and then preparing a message, you can review the cost to you prior to sending it. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Monroe County Jail.

Can I send an inmate in Monroe County Jail emoticons in my emails or texts?
No. Access Corrections Secure Mail does NOT allow, nor recognize emoticons in your digital messages to an inmate in Monroe County Jail. If you use an emoticon it will be rejected and the inmate will not see it. You may only use words. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Monroe County Jail.