Niagara County Correctional Facility Inmate Phone & Email
Niagara County Correctional Facility Inmate Phone Service - Registering and Cost
An inmate in the Niagara County Correctional Facility can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.
1. If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.
2. The Niagara County Correctional Facility's commissary will sell your inmate a pre-paid calling card that they can use to phone you or others.
3. The inmate can call you using credits or money that you or someone else purchases from the facility’s inmate phone service. Call 716-438-3446 to get information on how to set this up by phone or online.
When your inmate is booked into the Niagara County Correctional Facility, they provide the jail a list of a limited number of people that they will allow to visit them and receive their phone calls. These must first be approved by the facility.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Niagara County Correctional Facility
Address:
5526 Niagara Street Ext
Lockport, NY 14095
Phone:
716-438-3446
How Do Inmates Make Phone Calls from the Niagara County Correctional Facility?
Collect Calls
- Almost every jail, including Niagara County Correctional Facility, will allow inmates to contact pre-approved friends and family members' phones by calling collect.
- Calling collect is typically the most expensive way to contact people by phone and in many cases, it requires credit approval or a deposit to be made into a third-party phone company account through a contract with the jail.
Direct Calls
- Many jails are now contracting with a third party service (for a fee) that is less expensive and allows your inmate to use their phone system to make direct calls to your land line or cell phone.
- To find out about Niagara County Correctional Facility phone services, call 716-438-3446 or review the information on the Inmate Phone page.
- Some jails also allow sell phone cards directly to an inmate in the jail commissary store.
How Does An Inmate Make A Phone Call From Niagara County Correctional Facility?
Inmates at this jail purchase phone minutes from their commissary accounts.
The inmate has a PIN code to punch in before dialing the number he or she wants to call.
The inmate’s commissary account is electronically checked and if the funds are there for the call the number will be dialed.
If the funds are not there, the inmate will receive a message that there are not enough funds to make the call and the call will not go through.
Frequently Asked Questions about Inmate Phone Calls
Can I call an inmate in the Niagara County Correctional Facility?
Can I leave a message for an inmate in the Niagara County Correctional Facility?
Can an inmate in the Niagara County Correctional Facility call me?
Can an inmate in the Niagara County Correctional Facility call their friends?
How much does it cost for an inmate in the Niagara County Correctional Facility to call me?
What times are inmates in the Niagara County Correctional Facility allowed to make phone calls?
How often can inmates in the Niagara County Correctional Facility make phone calls?
What is the inmate telephone service for the Niagara County Correctional Facility?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Niagara County Correctional Facility?
What is the difference between a phone call and a video call?
Can inmates in the Niagara County Correctional Facility use their cell phone?
Is it illegal for an inmate to use a cell phone in the Niagara County Correctional Facility?
Can I call an inmate in the Niagara County Correctional Facility?
No, you cannot call an inmate in the Niagara County Correctional Facility. You can however call 716-438-3446 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for inmate phones is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 716-438-3446.
Can I leave a message for an inmate in the Niagara County Correctional Facility?
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Niagara County Correctional Facility will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the Niagara County Correctional Facility offers that service call the phone company, with additional information found at the top of this page or call the jail at 716-438-3446.
Can an inmate in the Niagara County Correctional Facility call me?
Yes, an inmate in the Niagara County Correctional Facility can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 716-438-3446 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Niagara County Correctional Facility requires this, then you will have to be on their list to receive phone calls from your inmate.
Can an inmate in the Niagara County Correctional Facility call their friends?
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Niagara County Correctional Facility to control who the inmate can speak with.
How much does it cost for an inmate in the Niagara County Correctional Facility to call me?
What a call costs depends on the jail’s phone provider, , and on the type of account you use. Check with for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
What times are inmates in the Niagara County Correctional Facility allowed to make phone calls?
In general, inmates in the Niagara County Correctional Facility can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the Niagara County Correctional Facility during which hours inmates can make phone calls.
How often can inmates in the Niagara County Correctional Facility make phone calls?
Ask the Niagara County Correctional Facility whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
What is the inmate telephone service for the Niagara County Correctional Facility?
Information about the inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 716-438-3446 to get the answers to your questions.
What are the phone companies that facilitate phone calls with jails and prisons?
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
Can an inmate text me from the phones in the Niagara County Correctional Facility?
No. Inmates in the Niagara County Correctional Facility cannot text from the phones, but more and more jails, including this one, are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
What is the most that an inmate in the Niagara County Correctional Facility can spend on phone calls?
Ask the Niagara County Correctional Facility whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add phone time.
Rates and limits vary by jail; call the jail or the provider.
Do I need a credit card to purchase phone credits for an inmate in the Niagara County Correctional Facility?
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 716-438-3446 to see if the Niagara County Correctional Facility’s commissary has prepaid phone cards or check out the commissary page.
What is the difference between a phone call and a video call?
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Niagara County Correctional Facility offers Securus video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 716-438-3446 for details on how to arrange video calls.
Can inmates in the Niagara County Correctional Facility use their cell phone?
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Is it illegal for an inmate to use a cell phone in the Niagara County Correctional Facility?
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
Can I get in trouble for accepting a call from an inmate using a cell phone in the Niagara County Correctional Facility?
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Niagara County Correctional Facility.
That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
Can I Communicate By Email With An Inmate?
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
This jail does not have an email program for the inmates but the policy can change in the future.
Call 716-438-3446 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.
Important Tips About Jail Phone Calls
Phones at this jail are accessible most of the day and evening hours.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.