Address:
109 South Maple Street
Graham, NC 27253
Phone:
336-570-6317
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Alamance County Detention Center
Alamance County Detention Center uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Alamance County Detention Center charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Alamance County Detention Center has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at [email protected] with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
109 South Maple Street
Graham, NC 27253
336-570-6317
ON SITE VISITATION SCHEDULE
DAY | TIMES |
MONDAY | 8:00AM - 8:00PM |
TUESDAY | 8:00AM - 8:00PM |
WEDNESDAY | 8:00AM - 8:00PM |
THURSDAY | 8:00AM - 8:00PM |
FRIDAY | 8:00AM - 8:00PM |
SATURDAY | 8:00AM - 8:00PM |
SUNDAY | 8:00AM - 8:00PM |
REMOTE VISITATION SCHEDULE
DAY | TIMES |
MONDAY | 8:00AM - 8:00PM |
TUESDAY | 8:00AM - 8:00PM |
WEDNESDAY | 8:00AM - 8:00PM |
THURSDAY | 8:00AM - 8:00PM |
FRIDAY | 8:00AM - 8:00PM |
SATURDAY | 8:00AM - 8:00PM |
SUNDAY | 8:00AM - 8:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Alamance County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.
Questions:
To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.
To receive phone calls from inmates in Alamance County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Alamance County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.
How can you rent a tablet for an inmate in Alamance County? Read the following:
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Alamance County Detention Center directly at 336-570-6317 to rent a tablet for your inmate.
To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Alamance County Detention Center.
To send a secure email message to an inmate in Alamance County Detention Center follow these steps:
How inteleMESSAGE Works
For all information on rates, and how to Text/Email an Inmate in Alamance County Detention Center check out our Secure Messaging Guide for Alamance County.
Because Alamance County and North Carolina can change their bail bond procedures, it is always best to call either the Alamance County Detention Center at 336-570-6317, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.
Ask the staff at the Alamance County Detention Center or the Alamance County Court Clerk these specific questions:
If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.
This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.
For inmates receiving mail in the Alamance County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Alamance County Detention Center:
Inmate's Full Name
Alamance County Detention Center
109 South Maple Street
Graham, NC 27253
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To visit or email an inmate in Alamance County follow these steps:
Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Alamance County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
NOTE: All communications between you and your inmate at Alamance County Detention Center will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.
For full instructions on all the benefits of using Homewav to visit a Alamance County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
Using Jail ATM Digital Messaging with an Inmate at Alamance County Detention Center - Sending and Receiving Messages.
How It Works:
Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.
To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.
To rent a tablet for an inmate in Alamance County follow these instructions:
For all Alamance County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To receive phone calls from inmates in Alamance County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Alamance County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.
To deposit money online for an inmate in Alamance County Detention Center follow these steps:
For all information, tips and procedures for sending money to an inmate in Alamance County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Alamance County.