Ashe County Jail
Ashe County Jail
The 160-bed Ashe County Jail provides inmate information 24 hours a day by phone at 336-846-5611.
People arrested in this county on misdemeanor or felony charges are brought here first for booking and processing. Those who aren’t immediately released stay in custody until they bond out, are released on their own recognizance, or are ordered held until their trial concludes.
Want to know if someone is here? Search the facility’s roster with the inmate search tool.
After sentencing, inmates with terms under one year stay at this jail, while inmates with longer terms are transferred to the North Carolina State Prison System or the Federal Bureau of Prisons.
This page tells you how to search the official jail roster, how to get to the jail, and how to use inmate services such as visitation, account funding, mail, phone calls, voicemail, email and texting, tablet rentals, bail bonds, and commissary.
Most communication services ask for the inmate’s booking number or jail ID, so keep it on hand. If it’s missing online, call Ashe County Jail at 336-846-5611.
Inmate Services
Phone
336-846-5611Mailing address (personal mail)
Ashe County Detention Center
Facility ID# 5007
PO Box 18247
Greensboro, NC 27419
Mailing address (legal mail or subscriptions)
Ashe County Detention Center
140 Law Enforcement Dr.
Jefferson, NC 28640
Other Jails and Prisons
To search for an inmate in the Ashe County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 336-846-5611 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Ashe County.
Ashe County Jail Inmate Search
The Ashe County Jail maintains an average of 160 offenders in custody on any given day. The Ashe County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Ashe County law enforcement agencies arrest and detain approximately 3,200 offenders.
⇓ Learn more ⇓ Show lessThe Ashe County Jail is made up of 7 separate inmate housing units. All 7 housing units are constantly monitored by a centrally-located, high tech command tower. In addition to the video monitoring from the tower, the 28 detention officers work 24/7, constantly walking through and inspecting every housing unit to provide reliable direct supervision for the safety of inmates and the security of our facility. Built in 2010, with 160 beds. Ashe County is located in scenic Western North Carolina.
VISITATION
Providing emotional support for someone who is incarcerated is critical to their well-being. Even short visits via remote visitation can be critical for them in getting through the ordeal of being incarcerated. They may have medical needs to inform you of, or they may have complaints about the way they are being treated. Remote Visitation, in the comfort of your own home is available for most facilities. Visitation hours may be dependent upon the sex of the person and, also dependent upon the section of the facility in which they are housed.
See information below for how to register for an account for remote video visitation.
You must submit a picture and government photo ID for facility approval prior to visiting someone in the facility.
If you are doing in person visitation, visitors are subject to search. Dress appropriately. If too much skin is showing, you may be refused visitation rights.
Visitation Center Hours: See in section below.
Commissary
Help your friend or loved one get through this difficult time by adding funds for them to get items in the commissary. Note: You must have the inmate's ID number in order to add money to an account in the kiosk of the lobby. They are responsible for purchasing their own items. CASH posts immediately for use. See other ways to deposit commissary below. Cash is available immediately but money orders may take longer to post.
Phone Calls and Tablet Rentals are also available.
Money to friends and loved ones may also be used for them to have time for phone calls or time on a tablet for entertainment or educational purposes to better themselves during this time. Also, it may be used for sending texts or emails. See the sections below for details.
Inmate's Full Name & Inmate ID #
Ashe County Detention Center
Facility ID# 5007
PO Box 18247
Greensboro, NC 27419
Inmates do NOT have the right to send mail to one another! DO NOT SEND lewd photos. All mail will be inspected by authorities and contraband seized.
Books or magazines may be sent if only from a publisher such as direct mailed from Amazon.
Inmate's Full Name & Inmate ID #
Ashe County Detention Center
140 Law Enforcement Dr.
Jefferson, NC 28640
- Jail (Main): 336-846-5611
Steps involved in booking at Ashe County Jail
After an arrest, the individual is brought to Ashe County Jail for the booking process. This procedure involves identifying the person, determining charges, and deciding whether they’ll be released on their own recognizance, posted for bail, or held until court.
Remaining silent is highly recommended, as anything said can later be used in court. Wait for legal advice before responding to questions.
The booking process typically involves the following steps at Ashe County Jail:
- Identification confirmation.
- Photographs (mugshots).
- Answering questions regarding health and criminal background.
- Potential DNA collection.
- Conducting a physical search.
- Seizing personal property.
- Providing a free phone call.
For details on an offender’s bail or bond, call Ashe County Jail at 336-846-5611.
How to pay bail in Ashe County for an arrestee
Once an individual is booked at Ashe County Jail in Jefferson, options for their release include:
1. Release without paying bail, with a commitment to appear in court.
2. Continued detention until their court date.
3. Release upon paying a bail or bond. Call 336-846-5611 for the bail amount.
Bail can be paid through various methods.
- Bring the full cash bond to the jail's bonding window or the clerk of court and pay by cash, cashier's check or money order; many jails also take debit or credit cards for a fee through a lobby kiosk or an online bond vendor, and staff will need the inmate's full name and booking number (jail: 336-846-5611).
- A licensed bail bondsman in Ashe County can assist with the process.
- An owner can often pledge land or a home as bond collateral by proving clear title and equity worth at least the bond, frequently double the bond, with a deed and a recent tax or appraisal value; the court that set bail must approve the property before release.
For more details on the bail process in Ashe County, North Carolina, visit the Ashe County Jail Bail Page.
⇓ Learn more ⇓ Show lessHow Do You Visit an Inmate in the Ashe County Jail? What is the Schedule?
Ashe County Jail ON-SITE VISITATION SCHEDULE
205 Academy Street
Jefferson, NC 28640
336-846-5611
- Visits are 15 minutes.
- You must be on the inmate's visitor list.
- Make an appointment to visit using homewav.com.
- Inmates are allowed two 15-minute visits every weekend. These visits must be scheduled by the family member ahead of time.
- A maximum of 2 guests are allowed per inmate.
- Visitors must have a government issued photo ID.
- Dress professionally with non-revealing clothing.
- Remote visits are allowed 7 days a week from 7:00am to 10:30pm. using homewav.com.
- The remote service is $0.50 per minute and paid for by friends or family members of the inmate.
ON SITE VISITATION SCHEDULE - ALWAYS CALL 336-846-5611 TO CONFIRM VISITATION SCHEDULE!
| DAY | TIMES |
| SUNDAY | 8:00AM - 4:30PM |
| SATURDAY | 8:00AM - 4:30PM |
The Ashe County Jail uses Homewav for all Video Visitation services.
The information below provides complete instructions regarding:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Ashe County Jail
Ashe County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Ashe County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Ashe County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessCan I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Ashe County Jail?
The information below provides complete instructions regarding Homewav Video Visitation for Ashe County Jail:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Ashe County Jail
Ashe County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Ashe County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Ashe County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessHow Do You Deposit Money for an Inmate in the Ashe County Jail?
Instructions on purchasing commissary items for an inmate:
NOTE: Ashe County Jail may only allow online deposits for local commissary purchasing.
1. Register or Log in to your account at Inmate Canteen.
2. Select the facility where the inmate is located and the inmate you wish to purchase commissary items for.
3. Select the "Purchase Items" option.
4. Follow the prompts on screen to purchase items for an inmate.
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
How to Send a Carepack Commissary Package Directly to an Inmate in Ashe County
To send a commissary carepack (food, snacks and goods) directly to an inmate in Ashe County Jail follow these steps:
- Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
- Select North Carolina, then Ashe County Jail, and then the inmate you wish to purchase commissary items for.
- Select the "Purchase Commissary Items" option.
- Follow the prompts on screen to purchase items for an inmate.
- NOTE: Ashe County Jail may at times only allow online deposits for your inmate to purchase their own commissary locally.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Ashe County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Ashe County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessHow Do I Receive Phone Calls from an Inmate in the Ashe County Jail?
How Do Inmates in Ashe County Jail Make Phone Calls?
To receive phone calls from inmates in Ashe County, or to assist them in making phone calls to other people, follow these steps:
-
Register here,
-
contact them online, or
-
call 800-729-8355 if you want to speak to an agent.
For all the information regarding phone calls with Ashe County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessHow do I Mail an Inmate in the Ashe County Jail, and what can I send them?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessCan I purchase Commissary Online for an Inmate in the Ashe County Jail, and what can I purchase?
Instructions on purchasing commissary items for an inmate:
1. Register or Log in to your account at Inmate Canteen.
2. Select North Carolina, then Ashe County Jail, and then the inmate you wish to purchase commissary items for.
3. Select the "Purchase Commissary Items" option.
4. Follow the prompts on screen to purchase items for an inmate.
5. Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
Inmate Canteen has a selection of hundreds of items available to purchase for inmates in Ashe County.
The items range from candy, snacks, coffee and other drinks, undergarments, stationary supplies and more.
How to Send a Carepack Commissary Package Directly to an Inmate in Ashe County
To send a commissary carepack (food, snacks and goods) directly to an inmate in Ashe County Jail follow these steps:
- Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
- Select North Carolina, then Ashe County Jail, and then the inmate you wish to purchase commissary items for.
- Select the "Purchase Commissary Items" option.
- Follow the prompts on screen to purchase items for an inmate.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Ashe County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Ashe County.
Inmate Canteen Customer Service can be reached at 715-690-2965, or by email at support@inmatecanteen.com.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessHow Can I Communicate with an Inmate in the Ashe County Jail using an Online Messaging Service?
Friends and Family can leave Video Messages for Inmates using HomeWAV Video services.
The cost is $1.00 per message. In addition, there is a $1.00 fee for any purchase.
How does HomeWAV video messaging (email) work?
1. Sign Up.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Send your video message.
How to Visit or Email an Inmate in Ashe County North Carolina or visiting an inmate at the jail
To visit or email an inmate in Ashe County follow these steps:
- In addition to visiting inmates at the jail, Ashe County Jail uses a video visitation service called HomeWav.
- Register and Sign Up Here.
- Complete all steps of the registration process to get full access to Ashe County Jail inmate communication services.
- Add ‘Talk to me Funds’ to your account using your credit or debit card.
- Then you just wait for your Ashe County inmate to communicate.
How do you add Funds to your account? - Once you are logged in, click “Add Talk to Me Funds".
- Type in the amount of dollars you want to add to your account.
- Click “Update”.
- Choose a way to pay (Credit, debit, or prepaid card).
Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Ashe County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
NOTE: All communications between you and your inmate at Ashe County Jail will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.
For full instructions on all the benefits of using Homewav to visit a Ashe County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessDo Inmates in the Ashe County Jail have Access to Tablets or Computers?
Ashe County Jail now offers Homewav ComPAS™ (Portable Access System) tablets to their inmates.
Homewav is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:
- Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
- eMessaging - Communicate via a text based message or picture. Fee based system.
- Video Messages and Video Calls - Send and receive video messages and have video visits and calls with inmate.
- Job Search - Inmates have the ability to see what jobs are available when they are released.
- Education - Free educational platform and course catalog that provides thousands of educational resources, including GED courses.
- Self Help -Inmates have daily access to mental health and addiction recovery programming.
- Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
- Law Library - Legal research with up-to-date case information.
- eBooks - Thousands of available titles.
- Religion - Religious resources for spiritual guidance.
- Games - Inmates can play their favorite games. Available through monthly subscriptions
- Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.
Here's how it works:
- Register here.
- You get charged a full month even if it's only used for a partial month.
- No activation or early termination fees.
- Your inmate will recieve their tablet in 3-5 business days after you pay.
Questions:
- By phone - 314-764-2872
- By email - support@homewav.com
Ashe County Jail now offers Homewav ComPAS™ (Portable Access System) tablets to their inmates.
Homewav is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.
Questions:
- By phone - 314-764-2872
- By email - support@homewav.com
To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336-846-5611 for further assistance.
⇓ Learn more ⇓ Show lessWhat are the other Jails in the Neighboring Counties surrounding Ashe County?
The Ashe County Jail serves the following cities and towns of Ashe County: Jefferson, Lansing and West Jefferson.