Catawba County Detention Facility Remote Inmate Video Visits

Catawba County Detention Facility

Address:
100 Government Drive
Newton, NC 28658

Phone:

828-465-8999

Catawba County Detention Facility - Remote Video Visitation with your Inmate

Catawba County Detention Facility uses iWebVisit for Inmate Video Visitation

  • All visits are by appointment and first-come, first-serve.
  • If you are using a desktop or laptop computer, the iWebVisit platform can be used with all operating systems.
  • If you are using a tablet computer or mobile cellular device, the iWebVisit platform works with the Android operating system.
  • The iWebVisit system may NOT support the iPhone or iPad, however an Apple MAC Book laptop is supported. The app for iPhones/iPads is coming soon so please check back regularly on their website or in the App Store.

NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Catawba County Detention Facility here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time. 
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances . 
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Catawba County Detention Facility
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection. 
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**
If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.

Catawba County Detention Facility Inmate Visitation Schedule (Video)

100 Government Drive
Newton, NC 28658
828-465-8999

  • First, you must register an account with iwebvisit, then add Catawba County Detention Facility, then your inmate.
  • Second, you can choose a time to visit.
  • Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
  • All visits must be scheduled 24 hours prior to the appointment or up to 1 weeks in advance.
  • Each inmate gets one on-site 15-minute visit per week.
  • On-site visits are only 15 minutes.
  • CHECK-IN: 10 minutes prior to scheduled visit.
  • Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
  • Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
  • If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.

ON-SITE VISITATION SCHEDULE

DAY TIME
SUNDAY 8:00AM - 4:30PM
MONDAY 2:00PM - 4:30PM
TUESDAY 2:00PM - 4:30PM
WEDNESDAY 2:00PM - 4:30PM
THURSDAY 2:00PM - 4:30PM
FRIDAY 2:00PM - 4:30PM
SATURDAY No on-site visits


REMOTE VISITATION SCHEDULE

  • Off site visits can be either 15 minutes or 30 minutes.
  • Cost in $3.50 for each 15 minutes, $7.00 for each 30 minutes.
DAY TIMES
SUNDAY 6:30AM - 5:30PM
MONDAY 6:30AM - 5:30PM
TUESDAY 6:30AM - 5:30PM
WEDNESDAY 6:30AM - 5:30PM
THURSDAY 6:30AM - 5:30PM
FRIDAY 6:30AM - 5:30PM
SATURDAY 6:30AM - 5:30PM

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Catawba County Detention Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Catawba County Bail Bond Information

Because Catawba County and North Carolina can change their bail bond procedures, it is always best to call either the Catawba County Detention Facility at 828-465-8999, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Catawba County Detention Facility or the Catawba County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.


 

How to visit an inmate in Catawba County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Catawba County follow these steps:

  • In addition to visiting inmates at the jail, Catawba County Detention Facility uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Catawba County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Catawba County Detention Facility. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Catawba County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Catawba County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Catawba County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

Tablets Rentals Offer Great Solutions for Inmates at the Catawba County Detention Facility

How can you rent a tablet for an inmate in Catawba County? Read the following:


Tablets can be used by inmates, for the following things:

  • Phone Calls
  • Messages (email / texts)
  • Educational applications and Entertainment
  • Legal Research
  • and much more!

Contact Paytel online, or call the Catawba County Detention Facility directly at 828-465-8999 to rent a tablet for your inmate.

To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Catawba County Detention Facility.


 

How to Send a Secure Email Message to an Inmate in Catawba County

To send a secure email message to an inmate in Catawba County Detention Facility follow these steps:

How inteleMESSAGE Works

  • The Catawba County Detention Facility inmate must contact you first in order to activate messaging for your account.
  • Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  • When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Catawba County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on rates, and how to Text/Email an Inmate in Catawba County Detention Facility check out our Secure Messaging Guide for Catawba County.


 

How to Deposit Money Online for an inmate in Catawba County Detention Facility

Catawba County Detention Facility uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at Catawba County Detention Facility.

JailPackStore has a very cumbersome website that requires you to: 

1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.

Maximum Deposit -  $300

Fee to Deposit Money using a credit or debit card - 

  • $3.95 to deposit $10.00 - 25.00
  • $6.95 to deposit $25.01 - 100.00
  • $8.95 to deposit $100.01 - 200.00
  • $10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.

For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.


 

How Do Inmates in Catawba County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Catawba County, or to assist them in making phone calls to other people, follow these steps:

For all the information regarding phone calls with Catawba County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Catawba County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Catawba County Detention Facility follow these steps:

  • Catawba County Detention Facility uses McDaniel Supply Company for their inmate commissary.
  • McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at Catawba County Detention Facility.
  • JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate in Catawba County before you can even see their commissary products, prices, additional fees, etc. 

NOTE: There will also be a limit on how much product you can send your inmate in Catawba County at any one time.

For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in Catawba County Detention Facility check out our Commissary Instructions Page for Catawba County.


 

Photos of this facility
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