Craven County Detention Facility

To search for an inmate in the Craven County Detention Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 252-636-6619 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Craven County.

Craven County Detention Facility Inmate Search

The Craven County Detention Facility maintains an average of 335 offenders in custody on any given day. The Craven County Detention Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Craven County law enforcement agencies arrest and detain approximately 6,700 offenders.

How Do You Visit an Inmate in the Craven County Detention Facility? What is the Schedule?

Craven County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

1100 Clarks Road
New Bern, NC 28562
252-636-6619

Schedule Video Visits online with Securus

• On-site Visits are free.
• Visits are 30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed one visit per day however the weekly limit is determined by the inmates classification.
• A maximum of 2 guests are allowed per an on-site video session.
• All visits must be made at least 24 hours in advance.

ON SITE VISITATION SCHEDULE

Craven County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Remote visits are charged a fee of $7.95 for a 20 minute visit.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

9:00 AM - 10:00 PM

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 252-636-6619 for questions or appointments.

Craven County Detention Facility uses Securus Video Connect for Remote Inmate Video Visitation. 

Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Craven County Detention Facility inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Craven County Detention Facility Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Craven County Detention Facility?

Craven County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

1100 Clarks Road
New Bern, NC 28562
252-636-6619

Schedule Video Visits online with Securus

• On-site Visits are free.
• Visits are 30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed one visit per day however the weekly limit is determined by the inmates classification.
• A maximum of 2 guests are allowed per an on-site video session.
• All visits must be made at least 24 hours in advance.

ON SITE VISITATION SCHEDULE

Craven County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Remote visits are charged a fee of $7.95 for a 20 minute visit.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

9:00 AM - 10:00 PM

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 252-636-6619 for questions or appointments.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

How Do You Deposit Money for an Inmate in the Craven County Detention Facility?

There are FOUR options for putting money on an inmate's books:

Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a Jail ATM self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online
Craven County Detention Facility uses Jail ATM to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.

Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union. Call the Craven County Detention Facility first as they may want you to do this online or at the jail kiosk instead.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Inmate's Full Name & Inmate ID#
Craven County Detention Center
1100 Clarks Road
New Bern, NC 28562

Option 4 - Make an Inmate Deposit with Jail ATM over the Phone by calling 877-810-0914
To do this you will need the inmate's offender # (inmate ID #) and full legal name.

How to Deposit Money Online for an Inmate in Craven County

To deposit money online for an inmate in Craven County Detention Facility follow these steps:

• 
• Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Craven County.
• After registering and signing in, select 'Send Money Now'.
• Choose North Carolina, then choose Craven County Detention Facility
• Type in your inmate's last name or their Inmate ID.
• Select your inmate.
• Input an amount to deposit to your inmate in Craven County Detention Facility, and then input your payment method. 
• NOTE: There may be a limit on how much money you can send your inmate in Craven County at any one time.
• If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Craven County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Craven County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Craven County Detention Facility?

How an Inmate Makes a Phone Call to You or Others from Craven County Detention Facility

To set up a phone account so that your inmate can call you from Craven County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craven County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

How do I Mail an Inmate in the Craven County Detention Facility, and what can I send them?

Craven County Detention Facility Inmate Mail Guidelines

Postcards
The Craven County Detention Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Craven County Detention Facility also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Craven County Jail-NC
PO Box 308
Lebanon, MO 65536

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Craven County Detention Center
1100 Clarks Road
New Bern, NC 28562

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Must be approved by the jail staff.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Must be approved by the jail staff.

Books
No books allowed, except for legal books.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Craven County Detention Center
1100 Clarks Road
New Bern, NC 28562

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

Can I purchase Commissary Online for an Inmate in the Craven County Detention Facility, and what can I purchase?

Craven County Detention Facility contracts with Oasis Commissary (aka jailcanteen.com) for the online ordering of snacks and other foods, hygiene products, letter writing materials, clothing and reading glasses.

Family members and friends can go to their website, order for their inmate and have it delivered directly to Craven County Detention Facility.

Instructions
1.     Register here first.    
2.    Confirm registration in your email.
3.    Select North Carolina, then Craven County Detention Facility, then input your inmate’s name.
4.    Shop… then pay using a Visa, MC or Discover credit or debit card.

Useful Information
1.     Each order incurs a $5.95 processing fee.
2.    Orders are delivered once a week.
3.    There is no limit to the number of orders you can place each week.
4.    You can purchase orders for multiple inmates and/or at multiple jails.
5.    Orders are processed weekly. The cutoff time is on Sunday at 11:59 PM.
6.    Orders are delivered to the jail within ten days.
7.    Returns incur a 20% restocking fee.

Resources
Frequently Asked Questions.  
Check the Status of your order here.  
Online Contact Form.

Oasis is now offering tablets for inmates to use for easy ordering of commissary of products. They can be used for free for 15 minutes at a time.  If an inmate wishes to use on a reguar basis for education, entertainment or programming, they can be rented for a small monthly fee.

Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST. 
Email: support@jailcanteen.com.

How to Send a Carepack Commissary Package Directly to an Inmate in Craven County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Craven County Detention Facility follow these steps:

• Select North Carolina, then select Craven County Detention Facility, and then select the 'Send a Package Order' option.
• Register and create an account with My Care Pack, also known as Access Securepak, for Craven County.
• 
• Choose the inmate and the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Craven County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Craven County Detention Facility check out our Commissary Instructions Page for Craven County.

Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST. 
Email: support@jailcanteen.com.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

How Can I Communicate with an Inmate in the Craven County Detention Facility using an Online Messaging Service?

Craven County Detention Facility uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your eMessage if you attach a return stamp
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in Craven County Detention Facility

To send a text or email message to a Craven County inmate, do the following:

Craven County Detention Facility uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Craven County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Craven County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Craven County information for sending secure messages to an inmate in Craven County Detention Facility, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

Do Inmates in the Craven County Detention Facility have Access to Tablets or Computers?

Craven County Detention Facility now offers Securus 'SecureView' Tablet Rentals to their inmates.

  
Securus is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

• Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
• eMessaging - Communicate via a text based message or picture. Fee based system.
• Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
• Education - Free educational platform and course catalog that provides thousands of educational resources.
• Self Help -Inmates have daily access to mental health and addiction recovery programming.
• Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
• Law Library -  Legal research with up-to-date case information.
• eBooks - Thousands of available titles.
• Religion - Religious resources for spiritual guidance.
• Games - Inmates can play their favorite games. Available through monthly subscriptions
• Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your inmate will receive their tablet in 3-5 business days, after you pay.

Questions:

• By phone - 800-844-6591 or 972-734-1111.
• By email - tablets@securustech.net

How to Rent a Tablet for an Inmate in Craven County Detention Facility

To rent a tablet for an inmate in Craven County follow these instructions:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your Craven County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

• Call - 800-844-6591 or 972-734-1111.
• Email - tablets@securustech.net

For all Craven County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Craven County Detention Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 252-636-6619 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Craven County?