Address:
1100 Clarks Road
New Bern, NC 28562
Phone:
252-636-6619
Because of concerns for the safety and wellness of both staff and inmates at the Craven County Detention Facility in New Bern, North Carolina, contact visits of any type may be suspended. Even if they have visits, from time to time, face masks may be required.
Approved Non-contact visits with family, friends and the inmate’s lawyers may still be allowed when at-home or onsite video visitation is not available, however given that new guidelines are changing daily please check the visitation page or call 252-636-6619 for updates.
At-home and onsite video visitation guidelines for Craven County Detention Facility, when this service is available, can be found by going to the visitation information page.
We highly recommend that you call 252-636-6619 first for any changes due to staff shortages or other unforeseen circumstances, including whether your inmate has become ill and is unable to be in the general population where video kiosks are available.
Experts in the study of the COVID-19 are anticipating that spread of the virus will be a ongoing concern for Craven County, the state of North Carolina and the entire United States until well into 2024 and maybe even beyond. We are witnessing the virus becoming more contagious, but less deadly over time. Many people think that the 'more contagious, but less deadly' variants will infect so many people that a higher level of natural immunity for the majority of Americans will be the end result.
Whether the inmates are safe from contracting the coronavirus depends entirely on two things:
At this stage most people who get the coronavirus show very few symptoms beyond what you might experience with a bad cold or a mild case of the common flu. Newer variants are turning out to be less deadly than the common flu we experience every year.
Studies that have been done are showing that the hardest hit are those 60 years of age and older, those with pre-existing medical issues like diabetes, leukemia or obese individuals. Young men and women rarely become very ill, and when they do, seem to recover quickly.
Given the close proximity of inmates and staff to each other in this lockup, it is going to be very difficult to prevent the spread of COVID-19 once it is introduced into the facility as the virus can spread via the microscopic vapor that we release every time we speak, cough or sneeze.
We will continuously update this page as the virus changes and new policies are instituted.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Craven County Detention Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Craven County Detention Facility check out our Commissary Instructions Page for Craven County.
Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST.
Email: [email protected].
To rent a tablet for an inmate in Craven County follow these instructions:
If you have any questions:
For all Craven County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To deposit money online for an inmate in Craven County Detention Facility follow these steps:
For all information, tips and procedures for sending money to an inmate in Craven County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Craven County.
To set up a phone account so that your inmate can call you from Craven County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craven County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To set up a phone account so that your inmate can call you from Craven County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craven County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Craven County inmate, do the following:
Craven County Detention Facility uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Craven County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Craven County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Craven County information for sending secure messages to an inmate in Craven County Detention Facility, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
