Craven County Detention Facility Remote Inmate Video Visits

Craven County Detention Facility

Address:
1100 Clarks Road
New Bern, NC 28562

Phone:

252-636-6619

Craven County Detention Facility - Remote Video Visitation with your Inmate

Craven County Detention Facility uses Securus Video Connect for Remote Inmate Video Visitation. 



Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Craven County Detention Facility inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Craven County Detention Facility Pricing.
Securus Contact Information.
iphone app
Android app

Craven County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

1100 Clarks Road
New Bern, NC 28562
252-636-6619

Schedule Video Visits online with Securus

  • On-site Visits are free.
  • Visits are 30 minutes.
  • Visitation schedule subject to change.
  • Inmates are allowed one visit per day however the weekly limit is determined by the inmates classification.
  • A maximum of 2 guests are allowed per an on-site video session.
  • All visits must be made at least 24 hours in advance.

ON SITE VISITATION SCHEDULE

DAY TIME
SUNDAY No Video Sessions
MONDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
TUESDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
WEDNESDAY 9:15 AM - 12:05 PM
​​​​​​​2:15 PM - 4:35 PM
THURSDAY 9:15 AM - 12:05 PM
​​​​​​​2:15 PM - 4:35 PM
FRIDAY 9:15 AM - 12:05 PM
​​​​​​​2:15 PM - 4:35 PM
SATURDAY No Video Sessions


Craven County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

  • All visits must be scheduled at least 24 hours in advance.
  • Remote visits are charged a fee of $7.95 for a 20 minute visit.
  • Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

DAY TIME
SUNDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
8:00 PM - 10:20 PM
MONDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM
TUESDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM
WEDNESDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM
THURSDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM
FRIDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM
SATURDAY 9:15 AM - 12:05 PM
2:15 PM - 4:35 PM
​​​​​​​8:00 PM - 10:20 PM

Attorneys have access to their clients during the following times:

9:00 AM - 10:00 PM

  • Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
  • Attorneys may call 252-636-6619 for questions or appointments.

 

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Craven County Detention Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How to Send a Carepack Commissary Package Directly to an Inmate in Craven County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Craven County Detention Facility follow these steps:

  • Select North Carolina, then select Craven County Detention Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with My Care Pack, also known as Access Securepak, for Craven County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Craven County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Craven County Detention Facility check out our Commissary Instructions Page for Craven County.

Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST. 
Email: [email protected].


 

How to Rent a Tablet for an Inmate in Craven County Detention Facility

To rent a tablet for an inmate in Craven County follow these instructions:

  • Register here.  It is recommended you use Chrome or Firefox.
  • Pay for the subscription using Paypal.
  • You get charged the 1st of each month. 
  • You get charged a full month even if it's only used for a partial month.
  • No activation or early termination fees.
  • Your Craven County inmate will recieve their tablet in 3-5 business days, after you pay.


If you have any questions:

For all Craven County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.


 

How to Deposit Money Online for an Inmate in Craven County

To deposit money online for an inmate in Craven County Detention Facility follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Craven County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Craven County Detention Facility
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Craven County Detention Facility, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Craven County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Craven County Detention Facility, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Craven County.


 

How an Inmate Makes a Phone Call to You or Others from Craven County Detention Facility

To set up a phone account so that your inmate can call you from Craven County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craven County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How an Inmate Makes a Phone Call to You or Others from Craven County Detention Facility

To set up a phone account so that your inmate can call you from Craven County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craven County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Text or Email Message to an Inmate in Craven County Detention Facility

To send a text or email message to a Craven County inmate, do the following:

Craven County Detention Facility uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Craven County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Craven County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Craven County information for sending secure messages to an inmate in Craven County Detention Facility, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.


 

How to Schedule and Visit an Inmate in Craven County Detention Facility

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Craven County Detention Facility, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Craven County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

Photos of this facility
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