Gaston County Jail, NC Video Visitation

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Gaston County Jail

Address:
425 Dr. Martin Luther King Jr. Way
Gastonia, NC 28052
Phone:
704-869-6800

Gaston County Jail - Remote Video Visitation with your Inmate

Gaston County Jail uses IC Solutions for their Remote Video Visitation services.

In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.   Using your personal computer.
2.   Using the IC Solutions iphone or Android app.
3.   Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here.

Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
Select your Inmate.
Fund your account using either a Visa, Mastercard credit or debit card.
Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app

Cost of a Remote Video Visit

The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•   Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•   All visits are subject to monitoring and recording.
•   All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•   You must check-in 15 minutes prior to the scheduled visit.
•   Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
•   Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•   Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•   Clothing must cover all private/sensitive body areas.
•   The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•   Gaston County Jail can disconnect, deny, change, or cancel a visit at any time.
•   Internet connectivity issues during offsite visits will NOT be refunded.
•   Each visitation session will show a timer to display elapsed time.
•   After your visit has ended your connection will be terminated automatically.

Gaston County Jail Inmate Visitation Schedules

425 Dr. Martin Luther King Jr. Way
Gastonia, NC 28052
704-869-6800

First, register and then schedule with IC Solutions.
Each inmate is allowed one visit per week
Closed Custody and Protective Custody inmates are allowed on 1 visit per week
On-site visits is limited to 4 visitors per visit
Only 2 visitors will be allowed at one time in the visitation area during On-site visits.
Inmate workers can receive two On-site visits per week.
All visits must be scheduled the day prior to the appointment or up to 2 weeks in advance.
Visits will last 25 minutes
Anyone under the age of 16 must be accompanied by an adult.
Dress professionally and nicely, as if you were going to church with your grandmother.
You'll need a valid, government issued photo ID.

General Population Main Jail

Onsite Visitation Hours
Monday – Thursday
1:05 pm – 3:35 pm
5:05 pm – 8:00 pm

Remote Visitation Hours
Monday – Sunday
1:05 pm – 3:35 pm
5:05 pm – 8:00 pm

General Population Annex

Onsite Visitation Hours
Monday – Thursday
1:05 pm – 9:05 pm

Remote Visitation Hours
Monday – Sunday
1:05 pm – 9:05 pm

Closed Custody and Protective Custody (Onsite Only)

Onsite Visitation Hours
Monday – Thursday
1:05 pm – 3:35 pm
5:05 pm – 8:00 pm

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Gaston County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Gaston County Jail Inmate Mail Guidelines

Postcards
The Gaston County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Gaston County Jail also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate: First, Middle, Last Name
Gaston County Jail
PO Box 1578
Gastonia, NC 28053

Legal Mail

Send all legal Mail to this Address:
Inmate: First, Middle, Last Name
Gaston County Jail
PO Box 1578
Gastonia, NC 28053

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Gaston County Jail allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Gaston County Jail standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate: First, Middle, Last Name
Gaston County Jail
PO Box 1578
Gastonia, NC 28053

How to Send a Carepack Commissary Package Directly to an Inmate in Gaston County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Gaston County Jail follow these steps:

Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
Select North Carolina, then Gaston County Jail, and then the inmate you wish to purchase commissary items for.
Select the "Purchase Commissary Items" option.
Follow the prompts on screen to purchase items for an inmate.
Maximum spend is $125.00.

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Gaston County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Gaston County.

How to Send a Secure Email Message to an Inmate in Gaston County

To send a secure email message to an inmate in Gaston County Jail follow these steps:

Register with Inmate Canteen to create an account or log in if you already have one.
Select North Carolina, then select Gaston County Jail, and then the inmate you want to send your message to.
Add money to your account.
Verify your email.
Send message.
NOTE: All messages between you and your Gaston County inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Gaston County Jail, the costs, rules, policies and more check out our Secure Messaging Guide for Gaston County.

How to Send a Carepack Commissary Package Directly to an Inmate in Gaston County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Gaston County Jail follow these steps:

Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
Select North Carolina, then Gaston County Jail, and then the inmate you wish to purchase commissary items for.
Select the "Purchase Commissary Items" option.
Follow the prompts on screen to purchase items for an inmate.
Maximum spend is $125.00.
NOTE: Gaston County Jail may at times only allow online deposits for your inmate to purchase their own commissary locally.

How Do Inmates in Gaston County Jail Make Phone Calls?

To receive phone calls from inmates in Gaston County, or to assist them in making phone calls to other people, follow these steps:

Gaston County Jail uses the services of IC Solutions.
Register with them online or call them at 888-506-8407.
Agents are available 24 hours a day, and speak both English & Spanish.
Services for Gaston County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls. In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Gaston County.
Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Gaston County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to visit an inmate in Gaston County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Gaston County follow these steps:

In addition to visiting inmates at the jail, Gaston County Jail uses a video visitation service called IC Solutions.
In order to visit with your inmate online or at the Gaston County Jail Video Kiosk, you must first register with IC Solutions.
Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Gaston County Jail.
Then select your Gaston County Inmate.
Then fund your account using either a Visa, Mastercard credit or debit card.
Lastly, schedule a visit.
The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Gaston County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.