Macon County Detention Center Photos & Videos

How Do I put Money on an Inmate's Commissary Account in the Macon County Detention Center to Purchase Phone Cards?

There are FOUR options for putting money on an inmate's books:

Option 1 - Dropping Money at the Macon County Detention Center
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online
Macon County Detention Center uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.


Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.  Mail it to the Macon County Detention Center address on this page, or to the address below if it is different than the facility address.
1820 Lakeside Drive
Franklin, NC 28734

Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189

For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.

How to Rent a Tablet for an Inmate at the Macon County Detention Center

Macon County Detention Center offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.

They can also be used for commissary ordering.

To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.

Macon County Detention Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
1820 Lakeside Drive
Franklin, NC 28734
(828) 349-2263

Schedule Video Visits online with NCIC

• On-site Visits are free.
• Visits are 20-30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed two visits per week
• A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
• All visits must be made at least 24 hours in advance.

Macon County Detention Center REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

How Do Visit an Inmate in Macon County Detention Center?

To visit an inmate in Macon County you need to do the following:

Macon County Detention Center uses the services of NCIC for remote video visitation. In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.

When available, the jail also provides use of ‘video visit kiosks’ in the Macon County Detention Center lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.

Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.

How to set up your Video Visit

• Register here.  
• Select Macon County Detention Center
• Select your inmate.
• Choose your date and time.

Your inmate will be notified by the Macon County Detention Center staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]

For all the information you need to know, whether it be 'in person' at-the-jail visitation or remote video visitation with your Macon County inmate, go to our Visit Inmate Page.

How to deposit money in an inmate's account in the Macon County Detention Center

• To deposit money online go the NCIC website. 
• To deposit money over the phone call 800-943-2189. 
• To deposit money at the jail use the NCIC Kiosk in the Macon County Detention Center lobby.
• Call the jail at (828) 349-2263 to confirm lobby hours for depositing inmate funds.

For complete information on depositing money in an inmate's account, check out our Inmate Money page.

How to Email an Inmate at Macon County Detention Center

Using Jail ATM Digital Messaging with an Inmate at Macon County Detention Center - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.

How an Inmate Makes a Phone Call to You or Others from Macon County Detention Center

To set up a phone account so that your inmate can call you from Macon County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Macon County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

How to Send a Carepack Commissary Package Directly to an Inmate in Macon County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Macon County Detention Center follow these steps:

• 
• Go to JailATM, choose North Carolina, then choose Macon County Detention Center
• Type in your inmate's last name or their Inmate ID.
• Select your inmate, and then you will be prompted to Register with them to open an account.
• Select the products you want shipped to them at Macon County Detention Center, and then input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Macon County at any one time.
• If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Macon County Detention Center check out our Commissary Instructions Page for Macon County.

How Does an Inmate Make Phone Calls in Macon County Detention Center?

To receive phone calls from an inmate in Macon County follow these instructions:

Macon County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

• Register here, or by phone 800-943-2189
• Choose North Carolina.
• Choose Macon County Detention Center
• Select your Inmate.
• Enter the phone number your Inmate will be calling.
• Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Macon County Detention Center, families can also leave secure voicemails for inmates to listen to.

Fees

• Adding funds to your account - $3.00 
• Cost of phone call of a Prepaid Collect Account - $0.21 per minute
• Cost of an interstate (ex. North Carolina to a different state) phone call NOT Prepaid - $0.25 per minute
• Cost of an intrastate (ex. North Carolina to North Carolina) phone call NOT Prepaid - $0.25 per minute
• Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Macon County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.

How to Deposit Money Online for an Inmate in Macon County

To deposit money online for an inmate in Macon County Detention Center follow these steps:

• 
• Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Macon County.
• After registering and signing in, select 'Send Money Now'.
• Choose North Carolina, then choose Macon County Detention Center
• Type in your inmate's last name or their Inmate ID.
• Select your inmate.
• Input an amount to deposit to your inmate in Macon County Detention Center, and then input your payment method. 
• NOTE: There may be a limit on how much money you can send your inmate in Macon County at any one time.
• If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Macon County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Macon County.