Mecklenburg Detention Center Central Remote Inmate Video Visits

How Do Inmates in Mecklenburg Detention Center Central Make or Receive Phone Calls?

To receive phone calls from inmates in Mecklenburg County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Mecklenburg Detention Center Central has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Mecklenburg Detention Center Central, and then the inmate you wish to communicate with.

Mecklenburg County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits

Phone & Voicemail Fees
1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within North Carolina.
2. Prepaid calls between North Carolina and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Mecklenburg Detention Center Central approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Mecklenburg Detention Center Central GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Mecklenburg County, can be found on our Inmate Phone Page.

How to Arrange Video Visitation with Mecklenburg Detention Center Central Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

• Register yourself and all visitors.
• Select Mecklenburg Detention Center Central
• Select your inmate.
• Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Mecklenburg Detention Center Central, check out our Visit Inmate Page.

How Inmates Can Use a Tablet to Access Services at Mecklenburg Detention Center Central

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Mecklenburg Detention Center Central inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Mecklenburg Detention Center Central Inmate by Mail and by Email

To mail or email an inmate in Mecklenburg County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Mecklenburg Detention Center Central must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Mecklenburg Detention Center Central has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Mecklenburg Detention Center Central,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Mecklenburg County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Mecklenburg County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How to Deposit Money into an Inmate's Account in Mecklenburg Detention Center Central

To deposit money into the account of an inmate in Mecklenburg County, follow these instructions:

• Create an account with Touchpay Services, a GTL company.
• 
• Select North Carolina.
• Select Mecklenburg Detention Center Central
• Enter the Inmate ID of your inmate.  This can be found by calling 704-336-8100 or by looking up the inmate's name in the Inmate Search link.
• Enter your billing information and send money.
• You can also deposit cash using the kiosk at the Mecklenburg Detention Center Central.  To do this you need the Inmate's ID Number and the Facility Locator Number for Mecklenburg County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Mecklenburg County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Mecklenburg Detention Center Central follow these steps:

• Register here to create an account with icaregifts for Mecklenburg County.
• 
• Choose North Carolina, then Mecklenburg Detention Center Central, and then the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Mecklenburg County at any one time.
• There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
• The gift packs for inmates in Mecklenburg County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Mecklenburg Detention Center Central, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Mecklenburg County.