Address:
120 Legend Road
Lumberton, NC 28358
Phone:
910-671-3130
How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.
This link explains everything you need to know about Smart Communications Video Visitation.
120 Legend Road
Lumberton, NC 28358
910-671-3130
Schedule Video Visits online with Smart Visit
ON SITE VISITATION SCHEDULE
DAY | TIME |
SUNDAY | NO on site VISITS |
MONDAY | 9:30 AM - 10:30 AM 10:30 AM - 11:00 AM 11:30 AM - 11:30 AM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 4:30 PM |
TUESDAY | 9:30 AM - 10:30 AM 10:30 AM - 11:00 AM 11:30 AM - 11:30 AM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 4:30 PM |
WEDNESDAY | 9:30 AM - 10:30 AM 10:30 AM - 11:00 AM 11:30 AM - 11:30 AM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 4:30 PM |
THURSDAY | 9:30 AM - 10:30 AM 10:30 AM - 11:00 AM 11:30 AM - 11:30 AM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 4:30 PM |
FRIDAY | 9:30 AM - 10:30 AM 10:30 AM - 11:00 AM 11:30 AM - 11:30 AM 12:30 PM - 1:00 PM 1:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 4:30 PM |
SATURDAY | NO on site VISITS |
Schedule Video Visits online with Smart Inmate
REMOTE VISITATION SCHEDULE
DAY | TIME |
SUNDAY | 7:00 AM - 11:00 PM |
MONDAY | 7:00 AM - 11:00 PM |
TUESDAY | 7:00 AM - 11:00 PM |
WEDNESDAY | 7:00 AM - 11:00 PM |
THURSDAY | 7:00 AM - 11:00 PM |
FRIDAY | 7:00 AM - 11:00 PM |
SATURDAY | 7:00 AM - 11:00 PM |
7:00 AM - 11:00 PM
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Robeson County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
For inmates receiving mail in the Robeson County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Robeson County Detention Center:
Inmate's Full Name & Inmate ID# (call 910-671-3130 for this #)
Robeson County Detention Center
122 Legend Rd.
Lumberton, NC 28358
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
They may not be directly connected to the internet, but inmates at Robeson County Detention Center are provided free tablets to use within the jail that allow them to have access to the following services and information:
The availability of tablets may seem like something that inmates who are serving time do not deserve, but here are some of the benefits for inmates in Robeson County:
For more information about Tablets and how your inmate can get one to use while he is in jail, chek out our Inmate Tablet page.
To communicate by telephone with a Robeson County inmate, follow these instructions:
For all the information you need to receive phone calls from a Robeson County Detention Center inmate, including how it works, how much it costs, how often you can receive calls and when you can receive them and more, check out our Inmate Phone Page.
NOTE: Your phone calls will be monitored and stored. You may want to refrain from discussing your inmate's court case. Anything discussed on the calls may be used in your inmate's court case.
To schedule a visit and meet with an inmate in Robeson County, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Robeson County Detention Center inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
Robeson County Detention Center uses McDaniel Supply Company for their inmate commissary.
McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at Robeson County Detention Center.
JailPackStore has a very cumbersome website that requires you to:
1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.
Maximum Deposit - $300
Fee to Deposit Money using a credit or debit card -
Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.
For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.
To communicate by text or email with an Robeson County inmate, follow these instructions:
For all the information you need to send and receive secure messages in the form of text or email with a Robeson County Detention Center inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Robeson County Detention Center follow these steps:
NOTE: There will also be a limit on how much product you can send your inmate in Robeson County at any one time.
For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in Robeson County Detention Center check out our Commissary Instructions Page for Robeson County.