Surry County Detention Center Emailing An Inmate

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Surry County Detention Center

Address:
218 North Main Street
Dobson, NC 27017
Phone:
336-401-8975

Paytel Secure Messaging with Inmates

inteleMESSAGE by Pay Tel is a service in which Surry County inmates can use tablets to send messages to any friend or family member that has set up an on-line prepaid or direct bill account with Pay Tel. 

How inteleMESSAGE Works

  1. The Surry County Detention Center inmate must contact you first in order to activate messaging for your account.
  2. Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  3. When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Surry County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.
  4. An on-line prepaid or direct bill account is required to use messaging. 
  5. You must visit the Pay Tel website, login to your account, and follow the inteleMESSAGE™ link in order to send or check for messages. You will not be notified of messages by any other method.
  6. All messages are subject to monitoring and review and should never be used for privileged attorney-inmate communications.
  7. If a message is rejected for any reason, the sender’s account will be automatically credited for the cost of the message.
  8. Free messages which are rejected will not be refunded or restored.

Cost to send messages

  1. The sender of the message is charged $.50 per message. Rates are subject to change.
  2. For friends and family outside of a facility, this amount is deducted from the prepaid account balance or charged to your direct bill account.
  3. For inmates, the amount is charged to the inmate and deducted from the inmate’s debit account.
  4. There is no charge to read a message that was sent to you.

Paytel App Download

Check to see if Tablets are Available in Surry County Detention Center for rent to your inmate. Tablets can be used for phone calls, messaging, education, and entertainment.

Surry County Detention Center Announces Major Inmate Email and Text Policy - January 4, 2023

Due to the ability of third party companies providing a secure environment for Surry County Detention Center inmates and their contacts outside the facility to communicate digitally, this facility will now (or soon) be providing the ability for digital messaging.

Secure digital messaging allows for a delay between the emails of the inmate and their friends and family, so that the jail can scan the communication for illegal or other communications against their policies.

Note that all messages, both sent and received, will be saved and will be referred to in the inmate's existing or future criminal charges. 

Complete instructions on how to sign up for this service for the Surry County Detention Center, and how it works can be found below. Call 336-401-8975 if you have any questions.

How to visit an inmate in Surry County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Surry County follow these steps:

  • In addition to visiting inmates at the jail, Surry County Detention Center uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Surry County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Surry County Detention Center. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Surry County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Surry County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Surry County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 

 

Tablets Rentals Offer Great Solutions for Inmates at the Surry County Detention Center

How can you rent a tablet for an inmate in Surry County? Read the following:


Tablets can be used by inmates, for the following things:

  • Phone Calls
  • Messages (email / texts)
  • Educational applications and Entertainment
  • Legal Research
  • and much more!

Contact Paytel online, or call the Surry County Detention Center directly at 336-401-8975 to rent a tablet for your inmate.

To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Surry County Detention Center.

 

How to Send a Secure Email Message to an Inmate in Surry County

To send a secure email message to an inmate in Surry County Detention Center follow these steps:

How inteleMESSAGE Works

  • The Surry County Detention Center inmate must contact you first in order to activate messaging for your account.
  • Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  • When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Surry County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on rates, and how to Text/Email an Inmate in Surry County Detention Center check out our Secure Messaging Guide for Surry County.

 

How Do Inmates in Surry County Detention Center Make Phone Calls?

To receive phone calls from inmates in Surry County, or to assist them in making phone calls to other people, follow these steps:

For all the information regarding phone calls with Surry County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.

 

How to Send a Carepack Commissary Package Directly to an Inmate in Surry County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Surry County Detention Center follow these steps:

  • Go to JailATM, choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Surry County Detention Center check out our Commissary Instructions Page for Surry County.

 

How to Deposit Money Online for an Inmate in Surry County

To deposit money online for an inmate in Surry County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Surry County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Surry County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Surry County.