Surry County Detention Center Inmate Phone & Email

Surry County Detention Center

Address:
218 North Main Street
Dobson, NC 27017

Phone:

336-401-8975

Surry County Detention Center Inmate Phone Announcement - January 4, 2023

Staff at the Surry County Detention Center is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at 336-401-8975.

Surry County Detention Center inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.

Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.

Phone Calling with an Inmate at Surry County Detention Center

Surry County Detention Center uses Paytel Inmate Communications for both purchasing prepaid phone cards (and direct billing) so that friends and family members can receive calls from their inmate(s) in Surry County.
Register here, contact them online, or call 800-729-8355 if you want to speak to an agent.
Do you want to know the cost per minute for Surry County Detention Center?  Go >>> here.


Paytel App

Inmate Tablet Rental available for Phone call, Messages, Education and Entertainment

How does an Inmate communicate with me by phone?

Surry County Detention Center inmates cannot receive phone calls. They can only make them, but first have to have you open up an account and prepay for these calls. In order to do this for them you need to open an account with Paytel Inmate Communications.
Register here, contact them online, or call 800-729-8355 if you want to speak to an agent.


Paytel App

Communicating by Messaging with an Inmate

inteleMESSAGE by Pay Tel is a service in which Surry County inmates can use tablets to send messages to any friend or family member that has set up an on-line prepaid or direct bill account with Pay Tel. 

How inteleMESSAGE Works

  1. The Surry County Detention Center inmate must contact you first in order to activate messaging for your account.
  2. Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  3. When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Surry County Detention Center inmate. If you accept, you will then be able to read any inmate message that has been sent to you.
  4. An on-line prepaid or direct bill account is required to use messaging. 
  5. You must visit the Pay Tel website, login to your account, and follow the inteleMESSAGE™ link in order to send or check for messages. You will not be notified of messages by any other method.
  6. All messages are subject to monitoring and review and should never be used for privileged attorney-inmate communications.
  7. If a message is rejected for any reason, the sender’s account will be automatically credited for the cost of the message.
  8. Free messages which are rejected will not be refunded or restored.

Cost to send messages

  1. The sender of the message is charged $.50 per message. Rates are subject to change.
  2. For friends and family outside of a facility, this amount is deducted from the prepaid account balance or charged to your direct bill account.
  3. For inmates, the amount is charged to the inmate and deducted from the inmate’s debit account.
  4. There is no charge to read a message that was sent to you.

Paytel App Download

Check to see if Tablets are Available in Surry County Detention Center for rent to your inmate. Tablets can be used for phone calls, messaging, education, and entertainment.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Surry County Detention Center at 336-401-8975 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Click here to view the jail website for additional information. 

How to visit an inmate in Surry County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Surry County follow these steps:

  • In addition to visiting inmates at the jail, Surry County Detention Center uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Surry County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Surry County Detention Center. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Surry County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Surry County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Surry County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

Tablets Rentals Offer Great Solutions for Inmates at the Surry County Detention Center

How can you rent a tablet for an inmate in Surry County? Read the following:


Tablets can be used by inmates, for the following things:

  • Phone Calls
  • Messages (email / texts)
  • Educational applications and Entertainment
  • Legal Research
  • and much more!

Contact Paytel online, or call the Surry County Detention Center directly at 336-401-8975 to rent a tablet for your inmate.

To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Surry County Detention Center.


 

How to Send a Secure Email Message to an Inmate in Surry County

To send a secure email message to an inmate in Surry County Detention Center follow these steps:

How inteleMESSAGE Works

  • The Surry County Detention Center inmate must contact you first in order to activate messaging for your account.
  • Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  • When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Surry County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on rates, and how to Text/Email an Inmate in Surry County Detention Center check out our Secure Messaging Guide for Surry County.


 

How Do Inmates in Surry County Detention Center Make Phone Calls?

To receive phone calls from inmates in Surry County, or to assist them in making phone calls to other people, follow these steps:

For all the information regarding phone calls with Surry County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Surry County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Surry County Detention Center follow these steps:

  • Go to JailATM, choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Surry County Detention Center check out our Commissary Instructions Page for Surry County.


 

How to Deposit Money Online for an Inmate in Surry County

To deposit money online for an inmate in Surry County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Surry County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Surry County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Surry County.