Surry County Detention Center Inmate Visitation

Surry County Detention Center

Address:
218 North Main Street
Dobson, NC 27017

Phone:

336-401-8975

Surry County Detention Center Visitation Schedule and Announcement - January 4, 2023

Inmates at the Surry County Detention Center, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the video services of the third party company outlined below.

Call 336-401-8975 for inmate communication updates as schedules can change without much advance notice.

Surry County Detention Center inmates are allowed one to two visits of 30 minutes each at the facility, and potentially no limit on the number of visits when using the home based video visitation service.

Rules, guidelines and schedules are listed on this page. Failure to adhere to them will result in your inmate and you losing your visitation privileges.

Visitation Information for Surry County Detention Center

Surry County Detention Center uses iWebVisit for Inmate Video Visitation. 

  • All visits are by appointment and first-come, first-serve.
  • If you are using a desktop or laptop computer, the iWebVisit platform can be used with all operating systems.
  • If you are using a tablet computer or mobile cellular device, the iWebVisit platform works with the Android operating system.
  • The iWebVisit system may NOT support the iPhone or iPad, however an Apple MAC Book laptop is supported. The app for iPhones/iPads is coming soon so please check back regularly on their website or in the App Store.

NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Surry County Detention Center here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time. 
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances . 
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Surry County Detention Center
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection. 
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**
If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.

Video Visitation - Information, Schedules, Duration and Cost

The actual visiting hours vary depending on the following factors:

First check to see if Surry County Detention Center is even having at-jail visits.

Other Factors:

The day of the week.

Where the inmate is housed.

The inmate's sex.

Whether or not it is a Holiday.

Surry County Detention Center currently allows 'remote visits' using iWebVisit Video Visitation.  Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.

Approval for Visitation at Surry County Detention Center

Surry County Detention Center requires all visitors to be registered prior to their visiting an inmate, either at the jail or remotely.

Honesty, especially regarding past criminal convictions, probation, no-contact orders, etc., is important. These things will most likely show up on any background check – which if lied about when asked, will cause visits to be denied. 

How does iWebVisit video visitation work?

First, Sign Up Here.
Then complete both steps of the registration process
Add money to your account using your credit or debit card.
Then you schedule a visit.

Surry County Detention Center At Home and Device Video Visitation

Surry County Detention Center uses iWebVisit for Inmate Video Visitation. 

How can you contact iWebVisit if you are having any problems?

IWebVisit Visitor Support is available 7 days a week during the following hours:

7 Days a Week
8:00 AM to 1:00 AM EST

iWebVisit Customer Service: Call 314-764-2872, or toll free 844-394-6639.

iWebVisit Tutorials

iWebVisit Frequently Asked Questions

Who can visit inmates at Surry County Detention Center

When visits are allowed at the jail, the Surry County Detention Center staff will turn anyone away who is not dressed appropriately for a visit.

The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time, even if you are using remote video visitation

Wear clothes that are not revealing.

Don't wear see-through material.

Have all undergarments covered (males and females) and avoid a lot of cleavage.

Shorts and skirts should reach mid-thigh.

Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:

Clothing promoting gang affiliation.

Anything displaying drugs, weapons or profanity.

Clothing depicting anything obscene.

Failure to comply may result in your visit being terminated.

Surry County Detention Center Visitation Dress Code

The Surry County Detention Center staff reserves the right to turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 

  • Wear clothes that are not revealing.
  • Don't wear see-through material.
  • Have all undergarments covered (males and females) and avoid a lot of cleavage.
  • Shorts and skirts should reach mid-thigh.
  • Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:

  • Clothing promoting gang affiliation.
  • Anything displaying drugs, weapons or profanity.
  • Clothing depicting anything obscene.

Call 336-401-8975 to ask specific questions about the Surry County Detention Center Visitation Dress Code guidelines.

Visitation Tips and Guidelines

Quick Tips for the Best possible Video Visit!

It is highly recommended to schedule as far in advance as possible as visit slots can fill up quickly.

A strong Wi-Fi connection or a wired internet plug-in is always preferred over relying on cellular data.

Cellular data/hotspots are not always reliable enough for a good quality video visit. It is best not to rely on a cellular data network for a quality video session. Attempting to visit using a cellular data connection is at the visitor’s risk.

Ensure that you are using the latest version of Chrome browser and if applicable, the newest version of Android.

If you are using a Mobile device, close all other applications before starting your visit.

Always log in a few minutes early for your visit to test your camera and microphone. Some computers and mobile devices will ask you to “enable” or “allow” the camera and microphone separately.
 

Visits at the Jail

Jail visits are conducted in person behind plexi-glass or on a televised screen from another location.

Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.

Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).

Children must be monitored at all times or jail staff will end the visit early.

Call 336-401-8975 or click here to go to the jail's official website for additional Rules regarding Surry County Detention Center visitation.

How to visit an inmate in Surry County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Surry County follow these steps:

  • In addition to visiting inmates at the jail, Surry County Detention Center uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Surry County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Surry County Detention Center. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Surry County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Surry County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Surry County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

Tablets Rentals Offer Great Solutions for Inmates at the Surry County Detention Center

How can you rent a tablet for an inmate in Surry County? Read the following:


Tablets can be used by inmates, for the following things:

  • Phone Calls
  • Messages (email / texts)
  • Educational applications and Entertainment
  • Legal Research
  • and much more!

Contact Paytel online, or call the Surry County Detention Center directly at 336-401-8975 to rent a tablet for your inmate.

To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Surry County Detention Center.


 

How to Send a Secure Email Message to an Inmate in Surry County

To send a secure email message to an inmate in Surry County Detention Center follow these steps:

How inteleMESSAGE Works

  • The Surry County Detention Center inmate must contact you first in order to activate messaging for your account.
  • Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
  • When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Surry County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on rates, and how to Text/Email an Inmate in Surry County Detention Center check out our Secure Messaging Guide for Surry County.


 

How Do Inmates in Surry County Detention Center Make Phone Calls?

To receive phone calls from inmates in Surry County, or to assist them in making phone calls to other people, follow these steps:

For all the information regarding phone calls with Surry County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Surry County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Surry County Detention Center follow these steps:

  • Go to JailATM, choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Surry County Detention Center check out our Commissary Instructions Page for Surry County.


 

How to Deposit Money Online for an Inmate in Surry County

To deposit money online for an inmate in Surry County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Surry County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Surry County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Surry County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Surry County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Surry County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Surry County.