Cuyahoga County Juvenile Detention Center Remote Inmate Video Visits

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Cuyahoga County Juvenile Detention Center

Address:
9300 Quincy Avenue
Cleveland, OH 44106

Phone:

216-443-3300

Schedule a Video Visit with an Inmate at the Cuyahoga County Juvenile Detention Center

At Cuyahoga County Juvenile Detention Center, keeping inmates connected with family and friends is a priority. These connections are key to helping inmates transition back into society successfully and reducing the chances of reoffending.

Cuyahoga County Juvenile Detention Center offers (or will soon offer) remote video visitation, allowing loved ones to connect with inmates through video kiosks or tablets provided by a third-party service.

Video visitation has many advantages:

  • Increases inmate happiness and well-being.
  • Allows inmates to stay connected with family, friends, and children.
  • Reduces the time and effort required by jail staff to oversee in-person visits.
  • Provides the facility with a source of revenue.
  • Helps stop the spread of illnesses.
  • Prevents contraband from being smuggled in during in-person visits.

To learn more about video visits, call the facility at 216-443-3300, or scroll down for answers to frequently asked questions.

Frequently Asked Questions about Remote Video Visits


What is a video visit, and how do they work?

Who are the companies that facilitate video visits?


 

 

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Cuyahoga County Juvenile Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.


 

 

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Photos of this facility
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