Washington County Jail Inmate Phone & Email
Washington County Jail Inmate Phone Service - Registering and Cost
Ask the Washington County Jail whether a newly booked inmate gets a free phone call. After that, an inmate can call you this way:
The inmate can call you using credits or money that you or someone else purchases from City Telecoin. Call 318-746-1114 to get information on how to set this up by phone.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Washington County Jail
Address:
611 SW Adams Blvd.
Bartlesville, OK 74003
Phone:
918-332-4011
Washington County Jail uses City Tele Coin for Inmate Phone Calls
Inmate phone services for inmates at the Washington County Jail are provided by City Tele Coin.
Add money online to a City Tele Coin account so your inmate can call you.
For more information, you can call City Telecoin from 7:00 AM to 7:00 PM CST by dialing 318-746-1114, or email them: onlinesupport@citytelecoin.com.
City Tele Coin also provides the following service for inmates and their families:
Secure messaging of texts.
Video Visitation.
You can find answers to most of your questions on their FAQ page.
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City Tele-Coin (CTC) provides telecommunications services that allow incarcerated individuals to place outbound calls from housing-unit telephones directly to approved outside phone numbers. Because correctional facilities do not permit incoming calls, opening and funding a CTC prepaid phone account ensures calls connect without carrier restrictions or operator blocks.
Important: Mobile Phones Automatically Block Inmate Collect Calls
Mobile cellular carriers automatically block collect calls originating from jail phone systems. While select traditional residential landlines might allow direct operator billing, cellular and internet-based phone numbers require an active City Tele-Coin prepaid account, which you can verify by checking with your provider. If you do not register online and fund your phone balance immediately, your loved one will hear an automated operator recording stating that your phone number cannot accept calls.
Step-by-Step Instructions to Set Up and Fund Phone Calling
- Go to www.citytelecoin.com or download the CTC Customer app.
- Register your account using the primary 10-digit cellphone number where you want your loved one to call.
- Select the detention center where the inmate is currently located.
- Search for and add the inmate to your approved contact list by full legal name or booking ID.
- Select your deposit dollar amount and enter your debit or credit card billing details.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom telephone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All personal telephone conversations are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Phone Calling Accounts, City Tele-Coin provides several other communication, financial, and visitation services:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Chirp Messaging Devices: Exchange digital text messages and photos directly with handheld units.
• Learn more on our website: Chirp Messaging Guide | • Visit official vendor page: CTC Chirp Devices - Inmate Trust & Account Deposits: Send money directly into an inmate's jail trust account for independent canteen shopping.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CTC Trust Deposits
City Tele-Coin (CTC) provides telecommunications, remote video visitation, and digital tablet solutions for county jails and regional correctional facilities across the southern United States. Opening a prepaid account ties calling minutes and video credits directly to your phone number and mobile app, ensuring your incarcerated loved one can place outbound calls without carrier blocks.
Important: Cell Networks Automatically Block Collect Inmate Calls
Inmate phone networks do not permit incoming telephone calls, and cellular carriers do not support traditional collect billing from detention centers. While select traditional landlines may support direct monthly carrier billing, wireless smartphones and VoIP lines require an active prepaid calling balance, which you can verify by checking with your telephone service provider. If you do not register online and fund your phone account right away, your loved one will receive an automated disconnect announcement when dialing your number.
Step-by-Step Instructions to Register and Fund a Phone Account
- Visit www.citytelecoin.com or download the CTC mobile app.
- Click Create Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently housed.
- Locate the inmate using their legal first and last name or facility booking ID number.
- Choose your deposit amount ($25, $50, or custom amount) and enter your credit or debit card billing information.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit telephone number from any dayroom telephone or tablet and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and connects the call once you press the prompted number to accept. All personal telephone calls are recorded and monitored by facility investigators.
Official Provider: City Tele-Coin Official Website
Customer Service Telephone: 1-800-682-0707
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by City Tele-Coin (CTC)
In addition to Prepaid Phone Calling, City Tele-Coin offers video visitation and messaging options at participating facilities:
- Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CTC Video Visits - Digital Inmate Messaging: Send electronic messages and photos directly to an inmate's housing unit tablet or kiosk.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: CTC Messaging
How Does An Inmate Make A Phone Call From Washington County Jail?
Collect Calls
- Ask the jail whether collect calls are available.
Direct Calls
- Many jails are now contracting with a third party service (for a fee) that is less expensive and allows your inmate to use their phone system to make direct calls to your land line or cell phone.
- To find out about Washington County Jail phone services, call 918-332-4011 or review the information on the Inmate Phone page.
- Some jails also allow sell phone cards directly to an inmate in the jail commissary store.
Frequently Asked Questions about Inmate Phone Calls
Can I call an inmate in the Washington County Jail?
Can I leave a message for an inmate in the Washington County Jail?
Can an inmate in the Washington County Jail call me?
Can an inmate in the Washington County Jail call their friends?
How much does it cost for an inmate in the Washington County Jail to call me?
What times are inmates in the Washington County Jail allowed to make phone calls?
How often can inmates in the Washington County Jail make phone calls?
What is the inmate telephone service for the Washington County Jail?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Washington County Jail?
What is the most that an inmate in the Washington County Jail can spend on phone calls?
Do I need a credit card to purchase phone credits for an inmate in the Washington County Jail?
What is the difference between a phone call and a video call?
Can inmates in the Washington County Jail use their cell phone?
Is it illegal for an inmate to use a cell phone in the Washington County Jail?
Can I call an inmate in the Washington County Jail?
No, you cannot call an inmate in the Washington County Jail. You can however call 918-332-4011 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for City Tele Coin is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 918-332-4011.
Can I leave a message for an inmate in the Washington County Jail?
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Washington County Jail will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the Washington County Jail offers that service call City Tele Coin, with additional information found at the top of this page or call the jail at 918-332-4011.
Can an inmate in the Washington County Jail call me?
Yes, an inmate in the Washington County Jail can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 918-332-4011 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Washington County Jail requires this, then you will have to be on their list to receive phone calls from your inmate.
Can an inmate in the Washington County Jail call their friends?
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or City Tele Coin phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their City Tele Coin inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Washington County Jail to control who the inmate can speak with.
How much does it cost for an inmate in the Washington County Jail to call me?
What a call costs depends on the jail’s phone provider, City Tele Coin, and on the type of account you use. Check with City Tele Coin for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
What times are inmates in the Washington County Jail allowed to make phone calls?
In general, inmates in the Washington County Jail can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the Washington County Jail during which hours inmates can make phone calls.
How often can inmates in the Washington County Jail make phone calls?
Ask the Washington County Jail whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add City Tele Coin phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
What is the inmate telephone service for the Washington County Jail?
Information about the City Tele Coin inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 918-332-4011 to get the answers to your questions.
What are the phone companies that facilitate phone calls with jails and prisons?
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
Can an inmate text me from the phones in the Washington County Jail?
No. Inmates in the Washington County Jail cannot text from the phones, but more and more jails, including this one, are bringing in a NCIC text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
What is the most that an inmate in the Washington County Jail can spend on phone calls?
Ask the Washington County Jail whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add City Tele Coin phone time.
Rates and limits vary by jail; call the jail or the provider.
Do I need a credit card to purchase phone credits for an inmate in the Washington County Jail?
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 918-332-4011 to see if the Washington County Jail’s commissary has prepaid phone cards or check out the commissary page.
What is the difference between a phone call and a video call?
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Washington County Jail offers NCIC video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 918-332-4011 for details on how to arrange video calls.
Can inmates in the Washington County Jail use their cell phone?
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Is it illegal for an inmate to use a cell phone in the Washington County Jail?
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
Can I get in trouble for accepting a call from an inmate using a cell phone in the Washington County Jail?
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Washington County Jail.
That said, if it is found that you knowingly were doing it, you could have your visitation or City Tele Coin phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
Emailing an Inmate with Secure Messaging
Washington County Jail uses the services of NCIC for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.
You can deposit money three different ways:
• Deposit online at NCIC.com
• Ask Washington County Jail whether it has an NCIC deposit kiosk and where it is.
• Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: NCIC's terms put the live-agent fee for a phone payment or account set-up at no more than $5.95.)
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com