For inmate information, the 90-bed Hancock County Jail can be reached at 423-733-2249 24 hours a day.
This facility conducts booking and processing for all misdemeanor and felony arrests in the county. Inmates whose charges require detention remain here until they bond out, are released on their own recognizance, or are held through the end of their trial.
The inmate search tool gives you access to the list of people currently in custody.
Those serving a sentence of less than one year serve it at this jail. Those with a sentence of a year or longer are transferred to the Tennessee State Prison System or the Federal Bureau of Prisons.
This page gives you information about the visitation schedule, how to fund an inmate’s account, mail an inmate, receive phone calls, use voicemail, send emails and texts, rent tablets, post bail, and purchase commissary.
Save the inmate’s jail ID or booking number, as it’s commonly needed for mail. If you can’t locate it online, call Hancock County Jail at 423-733-2249.
Phone: 423-733-2249
Physical Address:
265 New Jail Street
Sneedville, TN 37869
Mailing Address (personal mail):
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
Other Jails and Prisons
To search for an inmate in the Hancock County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 423-733-2249 for the information you are looking for. You can also look up a Hancock County offender's Criminal Court Case online, or any offender that was arrested in the state of Tennessee.
Tennessee also keeps a public database of all their felony offenders.
Hancock County Jail Inmate Search
The Hancock County Jail maintains an average of 90 offenders in custody on any given day. The Hancock County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Hancock County law enforcement agencies arrest and detain approximately 1,800 offenders.
The following charts of Hancock County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.
The information is compiled from the Hancock County Corrections Department, the state of Tennessee Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Hancock County.
For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Hancock County and other counties surrounding this one, scroll down this page. We have a section for each.
We also provide photos of the jail that we have collected over the years.
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The 90-bed Hancock County Jail is responsible for the housing and care of those who are accused or convicted of committing a misdemeanor or felony in Hancock County as they wait for their trial or as they serve their sentence, usually less than one year.
It serves many law enforcement organizations including the Sheriff’s Department, local police, Immigration, and other surrounding counties as needed.
If you have questions regarding an inmate or the programs and services provided, the staff can be reached at 423-733-2249, and an online listing of all the detainees is published for your own investigation.
Upon intake, the booking process is completed, which includes a medical screening, fingerprinting and mugshots, DNA sample, along with an assessment to determine security needs, medical needs, mental health requirements, and housing assignment.
Staff is available to transport all inmates to court dates and any medical appointments or emergency needs, as well as inspecting all mail for contraband, receiving commissary funds and other money for inmates, maintaining the safety of the community and the security of the facility, and other tasks.
The Hancock County Jail also provides several other services to inmates including basic needs in meals, laundry, and hygiene items, and programs including AA, counseling, religious programs, education, recreation, and opportunities to grow social and life skills.
Along with the efforts made by the staff, reduced recidivism is seen when inmates are able to stay in contact and supported by their family or friends who are not incarcerated so mail, phones, and visits are provided.
Visits are in person, and are via video and an account is created online to book and complete visits, allowing both visitors and inmates to schedule a visit.
Phone accounts are also registered online, and allow for inmates to make outgoing calls during the daytime and evening hours when they are not participating in a task or program.
Information for money for an inmate’s commissary can be found on our Inmate Money page.
All personal mail is sent to:
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
Staff will open each piece and look for contraband, which is removed before it is given to the inmate.
Legal mail, money orders, books and newspaper and magazine subscriptions are mailed to:
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
After being arrested, the offender is brought to the Hancock County Jail for booking, which is the detailed process of identifying, classifying, deciding on charges, and whether the person will either be released on their own recognizance, allowed to be released on bail, or moved into the jail until their court date.
The first thing every newly arrested person must do is close their mouth. Everything an offender says may be used against them, so the best thing to do is remain silent when questioned about the arrest and what led to it.
These are the steps of booking someone into the Hancock County Jail:
If you have any questions about when you can pay an offender's bond and what the cost will be, call the facility at 423-733-2249.
When an offender is arrested and brought to the Hancock County Jail in Sneedville for booking, there are several outcomes after being processed.
1. The offender will be released with no bail, promising to return on a specific date to appear before a judge in either Municipal or Hancock County Court.
2. The offender is ordered to remain in jail until their court date.
3. The offender is allowed to be released after paying a specified bond or bail. Call 423-733-2249 to get the exact amount.
The payment of an offender's bail or bond can take many shapes.
For detailed Frequently Asked Questions and Answers about the entire bail process in Hancock County Tennessee, check out the Hancock County Jail Bail Page.
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How Do You Visit an Inmate in the Hancock County Jail? What is the Schedule?
265 New Jail Street
Sneedville, TN 37869
423-733-2249
ON SITE VISITATION SCHEDULE
| DAY | TIMES |
| MONDAY | 8:00AM - 3:45PM |
| TUESDAY | 8:00AM - 3:45PM |
| WEDNESDAY | 8:00AM - 3:45PM |
| THURSDAY | 8:00AM - 3:45PM |
| FRIDAY | 8:00AM - 3:45PM |
| SATURDAY | No visitation |
| SUNDAY | No visitation |
265 New Jail Street
Sneedville, TN 37869
423-733-2249
REMOTE VISITATION SCHEDULE
| DAY | TIMES |
| MONDAY | 8:00AM - 9:45PM |
| TUESDAY | 8:00AM - 9:45PM |
| WEDNESDAY | 8:00AM - 9:45PM |
| THURSDAY | 8:00AM - 9:45PM |
| FRIDAY | 8:00AM - 9:45PM |
| SATURDAY | 8:00AM - 9:45PM |
| SUNDAY | 8:00AM - 9:45PM |
The information below provides complete instructions regarding:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Hancock County Jail
Hancock County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Hancock County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Hancock County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Hancock County Jail?
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Hancock County Jail
Hancock County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Hancock County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Hancock County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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How Do You Deposit Money for an Inmate in the Hancock County Jail?
Whatever cash the inmate has on their person when booked into the facility will automatically deposited and credited to their account. When released any money left in the account will be returned to them in the form of a check from the Sheriff's Department or the Hancock County Jail Trust Account. There may be circumstances where the inmate can give permission to have his money released to a family member or friend.
Option 1 - Dropping Money at the Jail
Option 2 - Mail the Inmate Deposit to the Jail
Mail to the Jail.
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
Failure to do this properly will delay your inmate getting their account credited and may require you to have to resubmit a second money order.
Call 423-733-2249 to ask any questions about this.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Hancock County Jail?
To receive phone calls from inmates in Hancock County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Hancock County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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How do I Mail an Inmate in the Hancock County Jail, and what can I send them?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Hancock County Jail, and what can I purchase?
Whatever cash the inmate has on their person when booked into the facility will automatically deposited and credited to their account. When released any money left in the account will be returned to them in the form of a check from the Sheriff's Department or the Hancock County Jail Trust Account. There may be circumstances where the inmate can give permission to have his money released to a family member or friend.
Option 1 - Dropping Money at the Jail
Option 2 - Mail the Inmate Deposit to the Jail
Mail to the Jail.
Inmate's Full Name & Inmate ID#
Hancock County Jail
265 New Jail Street
Sneedville, TN 37869
Failure to do this properly will delay your inmate getting their account credited and may require you to have to resubmit a second money order.
Call 423-733-2249 to ask any questions about this.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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How Can I Communicate with an Inmate in the Hancock County Jail using an Online Messaging Service?
The cost is $1.00 per message. In addition, there is a $1.00 fee for any purchase.
How does HomeWAV video messaging (email) work?
1. Sign Up.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Send your video message.
To visit or email an inmate in Hancock County follow these steps:
Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Hancock County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
NOTE: All communications between you and your inmate at Hancock County Jail will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.
For full instructions on all the benefits of using Homewav to visit a Hancock County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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Do Inmates in the Hancock County Jail have Access to Tablets or Computers?
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:
Here's how it works:
Questions:
The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.
Questions:
To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hancock County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 423-733-2249 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Hancock County?
