Shelby County Main Jail

Shelby County Main Jail

Physical Address

201 Poplar Avenue
Memphis, TN 38103

Jail Phone Number

901-222-4703
Shelby County inmate search

Shelby County Inmate Search: Which Memphis Jail Has Your Person

Adults arrested in Memphis or anywhere in the county land at one of two big jails. Men go to the Main Jail, 201 Poplar Avenue, Memphis, TN 38103. Women go to Jail East, 6201 Haley Road, Memphis, TN 38134. Below are steps for locating someone, mugshots, bail, money, visits and court.

The quickest check is the Sheriff's jail lookup. Key in a last name, then add the first name to cut the list. A booking from the last hour may still be on its way to the screen. Check back later.

Then phone Jail Information: 901-222-4703 for the Main Jail, 901-222-6600 for Jail East. Give the person's whole legal name and their birthday. Ask which building holds the person, which charges were filed and what bail was ordered. Later steps are on the Shelby bail page and the Shelby court page.

Search for an Inmate or Active Arrest Warrant in Shelby County

Read inmate search answers

1. How can I tell right now if someone is in a Shelby County jail?

One Sheriff's lookup covers both big jails. Try this:

  1. Go to the Sheriff's lookup.
  2. Start with the surname. When too many rows show, add the given name.
  3. Click the row that fits. Note the booking number, each charge and the housing spot.
  4. Save the booking number somewhere safe. You will use it for deposits, letters and calls to the clerk.
  5. Same name twice? The birth date sorts them out.

The page acting up? Ring 901-222-4703 and a staff member can search by hand.

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2. Why does the Shelby County jail lookup show nothing?

Do not panic yet. Common reasons:

  • Booking is underway. Fingerprints, photos and a health screen take time.
  • A suburb has them. Bartlett, Collierville, Germantown and Millington can hold people in their own cells for a spell.
  • Cited and released. A few stops end in a written notice to come to court, with no night in a cell.
  • Bond is done. They may have walked out already.
  • Moved on. A neighboring jail, a state office or a federal agency may now have the person.
  • Name trouble. Retype it with a short form, an old surname or another spelling.

Dial the Sheriff's main office at 901-222-5500, or ask the police agency that made the stop where it drove the person.

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3. Name every jail and cell where an adult might be held here

Adults can be placed in several spots:

  • Main Jail, 201 Poplar Avenue, Memphis, TN 38103, 901-222-4703. It is the downtown men's jail. By the Sheriff's count, both big jails together average around 2,900 people.
  • Jail East, 6201 Haley Road, Memphis, TN 38134, 901-222-6600. The women's jail in east Memphis has two stories and a capacity of 382.
  • Suburban police cells. Bartlett, Collierville, Germantown and Millington keep short-stay cells at their police buildings. Bartlett's is listed as Bartlett City Jail. People there usually move to the county later.

Teens are housed apart, as described in the youth answer near the end. Someone arrested just across a county line could be in that county's lockup, so browse all Tennessee jails. Federal, ICE and state-prison custody each get their own answer below.

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4. Are mugshots part of the Shelby County inmate search?

The Sheriff's own pages never promise mugshots, so open a result and look for a photo. If none appears, call 901-222-5500 and ask the Sheriff's records staff whether they will give you a mugshot.

Tennessee's open-records law, at section 10-7-503, reaches government photographs. Booking photos are left out of that statute's wording, so every office chooses for itself. The arresting city's police may answer as well.

  • A photo kept by ICE must be asked for on the agency's FOIA page.
  • Nobody outside the government gets a federal mugshot. The sole exception is the U.S. Marshals Service, which may share a fugitive's picture.
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5. How can I hear when the person moves or goes free?

Pick both of these.

  • VINE. The free VINE service tracks custody and can send you a call, text or email. Visit VINELink, choose Tennessee, or call 888-868-4631 and a live operator picks up day or night. Coverage of county jails may vary, so confirm by phone with the jail.
  • The jail desk. Ring 901-222-4703 for the Main Jail or 901-222-6600 for Jail East.

Keep refreshing the Sheriff's lookup through the day. People are released at all hours.

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6. In Shelby County, who sets the bond and how do I pay?

A judicial commissioner normally picks the first number, and a judge can revisit it. Roots in town, a job, family and past court attendance all count.

  • Cash. You hand the full bail figure to the court clerk. The Sheriff's FAQ mentions a 24-hour clerk's window in the Jail Annex visitation area. Phone 901-222-3200 to confirm before you drive over.
  • Bonding company. The usual price is roughly one tenth of the bail, and that money stays with the company. Bondsmen now get licensed by the state insurance department, and local courts still pick who may write bonds here.
  • Questions about a bond. The clerk's Bonds and Warrants desk answers at 901-222-3229.

With domestic abuse or stalking arrests, release may be delayed by at least 12 hours. The jail desk can say if that applies. More details sit on our Shelby bail guide and the Tennessee bail laws page.

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7. Where can I read what a Shelby County inmate is charged with?

The Sheriff's lookup shows the charge from the booking. A fuller picture comes from the courthouse offices, all in the Criminal Justice Center:

  • General Sessions Criminal Courts Clerk, 201 Poplar Avenue, LL-81, Memphis, TN 38103, 901-222-3500. Early hearings and misdemeanors are here.
  • Criminal Court Clerk, 201 Poplar Avenue, Suite 3034, Memphis, TN 38103, 901-222-3200. Felony cases arrive after a grand jury indicts.
  • District Attorney General, 201 Poplar Avenue, 11th Floor, Memphis, TN 38103, 901-222-1300. Prosecutors choose what to charge.

Bring the exact legal name and a birth date to any call.

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8. The person can't afford an attorney. What now?

Judges handle this at the first hearing. When the case first reaches a judge, the person must state that counsel is unaffordable. Pay stubs or other proof of income help the judge decide.

The public defender for the 30th Judicial District sits in the Public Defender's Office, 201 Poplar Avenue, 2nd Floor, Memphis, TN 38103, 901-222-2800. Families can pay for a private attorney instead. Either kind may ask the court for a smaller bail or looser release terms.

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9. How do visits work at the Main Jail and Jail East?

The Sheriff's visitation page describes video visits only:

  • On site. You schedule through GTL's VisMobile.
  • From home. The Sheriff also lists GettingOut for remote video.

Hours and rules shift, so ask first at 901-222-4703 (Main Jail) or 901-222-6600 (Jail East). Carry a photo ID. Our visitation tips describe dress codes and what to expect.

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10. Can I add to their account for snacks and phone time?

For deposits the Sheriff names VendEngine. Choose one route:

  • Visit CorrectPay.com or open the app.
  • Dial 855-836-3364.
  • Use the lobby kiosk, which the Sheriff says runs 8 a.m. to 7 p.m. daily.

Bring the full name and booking number. Limits and fees can change, so verify with 901-222-4703. Cash never belongs in an envelope. Learn about sending money and about commissary buying on those pages.

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11. Can the person call me, send texts or video chat?

Ask Jail Information who provides the phones, what each minute costs and how to open an account. Main Jail: 901-222-4703. Jail East: 901-222-6600.

Assume a listener may be on the line. Keep case details for your attorney. Details are on our phone calls page and our electronic messages page.

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12. What is the mailing format for inmate letters?

Follow the Sheriff's format. First line: the inmate's full name. Then the booking number and, if known, the floor or pod. Finish with one address:

  • Men: 201 Poplar Ave., Memphis, TN 38103
  • Women: Jail East Women's Facility, 6201 Haley Rd., Memphis, TN 38134

Your return address is required. Phone 901-222-4703 to learn what may go inside. Read our mail rules page too.

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13. Who can collect the belongings from the arrest?

The inmate requests a release form from the pod officer. The form is turned in at the Aramark office by the Annex visitation area. Anyone picking up the items must show photo ID.

Before going, phone 901-222-4703 about hours and parking. For Jail East belongings, use 901-222-6600.

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14. Who treats a health problem inside the jail?

A contract medical provider works every hour of the day. Tell Jail Information, at 901-222-4703 (Main Jail) or 901-222-6600 (Jail East). Have each drug name, its strength and the prescribing doctor on hand.

Have the person ask the pod officer for a sick call slip. Dial 911 in a true emergency.

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15. Could police be seeking my person on a warrant?

Deputies for the Sheriff carry out county warrants, and municipal officers carry out theirs. Ask the Sheriff at 901-222-5500, or open the Sheriff's warrant site. For a case lookup, the General Sessions Criminal Courts Clerk answers at 901-222-3500; give a full name plus birth date. Clearing a warrant starts with an attorney, who then deals with the court that issued it. Walk-ins go to 201 Poplar Avenue, LL-81, Memphis, TN 38103.

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16. Which Memphis courthouse office has the hearing schedule?

Both courts below are inside the Criminal Justice Center, 201 Poplar Avenue, Memphis, TN 38103:

  • General Sessions Criminal Courts handle first hearings, misdemeanors and preliminary hearings on felonies. Call 901-222-3500 and mention LL-81.
  • Criminal Court, Divisions 1 through 10, tries felonies after an indictment. The clerk, in Suite 3034, answers at 901-222-3200.

Our court guide walks through each stage. Write each date down and carry photo ID.

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17. A federal agent made the arrest. Which court is next?

Cases of this kind go to the Western Division of the federal Western District of Tennessee, housed in the Odell Horton Federal Building, 167 North Main Street, Memphis, TN 38103, where the clerk answers at 901-495-1200.

  1. A federal judge soon rules on detention or release in a hearing under 18 U.S.C. 3142.
  2. The U.S. Marshals Service in Suite 1072 of that building, 901-544-3304, can say where federal prisoners are kept.
  3. If the court appoints counsel, it may be the Federal Public Defender, 200 Jefferson Avenue, Suite 200, Memphis, TN 38103, 901-544-3895.
  4. After sentencing, the federal BOP inmate locator shows where the person went.
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18. Immigration agents want custody of the person. What comes next?

Here is the typical path:

  1. An ICE officer can fill out Form I-247A, called a detainer, and give it to the jail.
  2. Federal rule 8 CFR 287.7(d) lets the jail keep the person up to 48 hours after they would otherwise be released.
  3. Use the ICE Online Detainee Locator with a name and country, or an A-number. Memphis cases are handled by ICE's New Orleans Field Office.
  4. Per the Tennessee Department of Safety, Shelby is one of the counties listed for the 287(g) program (state page).

An immigration lawyer can explain choices.

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19. What if the person was sentenced to state prison?

Once a judge orders state time, the person falls under the Tennessee Department of Correction, 320 Sixth Avenue North, Nashville, TN 37243, 615-741-1000. The move can take time, so a county jail might still hold them. Call the jail to learn their status.

The state's FOIL offender search can display a picture, custody status, location, offense and sentence. For rules on writing, visiting and sending money, see our Tennessee state prisons guide.

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20. Which Memphis place holds a youth taken into custody in Shelby County?

Juvenile Court deals with anyone under 18. The clerk's office is at 616 Adams Avenue, Room 162, Memphis, TN 38105, 901-222-0600, and the judge's office takes calls at 901-222-0800.

Held youth can be placed at a youth center on Old Getwell Road in Memphis, run by county corrections, as the Sheriff's website describes it. Start by calling the court. Youth files are private, so the adult lookup may show nothing. A lawyer can be requested at the first hearing.

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21. Which police departments cover Shelby County?

Knowing the agency that made the arrest helps you track the person. Agencies include:

  • Shelby County Sheriff's Office, 201 Poplar Avenue, 9th Floor, Memphis, TN 38103, 901-222-5500. Deputies patrol unincorporated areas and run both big jails.
  • Memphis Police Department. City arrests are taken to the Main Jail or Jail East. The Sheriff's line can confirm.
  • Bartlett, Collierville, Germantown and Millington police. Each keeps a holding cell. Ask the Sheriff's line how to reach the department's non-emergency desk.
  • Tennessee Highway Patrol. Look up the district for Memphis and nearby towns on the THP phone list.
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Tennessee • Shelby County • Bail & bond help

Shelby County bail and bond: Memphis jails, commissioners, and how people get out

Men arrested in Memphis and across Shelby County go to the Shelby County Main Jail, 201 Poplar Avenue, Memphis, TN 38103. Women are held at Jail East, 6201 Haley Road, Memphis, TN 38134. Further down: paying a bond in cash or through a bondsman, and who picks up the phone.

Use the county's online jail search to learn which building has your person. Add the name, then look at the charge and bail amount. Our Shelby County Inmate Search page also lists recent arrests and how to get property back.

Call Jail Information at 901-222-4703 for the Main Jail, or ask the Criminal Court Clerk's Bonds and Warrants office at 901-222-3229 about the bond. Then see how the criminal courts work.

Search for an Inmate or Active Arrest Warrant in Shelby County

1. My son was arrested in Memphis. Where do I look for him?

Begin with Shelby County Inmate Search. Enter the first and last name and read the booking line, the charge, and any bail amount. New bookings can take a few hours to show, so search again before assuming something is wrong.

If the search shows nothing, the arresting agency can tell you where it took him. Memphis police arrests are booked at the downtown jail complex. Suburban arrests can start at a city holding cell.

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2. Where is the Shelby County jail?

The county jail complex is at 201 Poplar Avenue in Memphis, TN 38103, attached to the Walter L. Bailey, Jr. Criminal Justice Center. The Sheriff's Office runs it and keeps its own offices on the 9th floor of that address.

The county also operates Jail East. Because there is more than one jail, check Shelby County Inmate Search for the housing location before you visit anyone.

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3. Which suburban police departments have their own holding cells?

Bartlett, Collierville, Germantown, and Millington each operate a police holding cell certified by the state's corrections institute. A person arrested by one of those departments may be held there for a short time before moving to the county jail.

Ask the arresting department for the report number and the location of the person, then search Shelby County Inmate Search again.

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4. Who sets bail in Shelby County?

Judicial commissioners, who are attorneys appointed by the county, set bond in General Sessions Criminal Court cases. They also handle first appearances and issue warrants. Judges can review the amount at a later hearing.

The Tennessee Constitution makes prisoners bailable by sufficient sureties except in capital cases, and a jail officer may release someone on bail only after bail has been set for that person.

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5. What does the court weigh when it sets the amount?

The decision looks at how long the person has lived in the area, job history and finances, family ties, character, past court attendance, the offense and likely sentence, and any danger to others. Lawful presence in Tennessee also counts.

Responsible community members who vouch for a defendant help, but no one may vouch for more than two defendants at one time.

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6. How do I find the bail amount?

Look on Shelby County Inmate Search. If a commissioner or judge has set an amount, it appears with the booking. A blank usually means no one has set it yet.

The Criminal Court Clerk's Bonds and Warrants department at 901-222-3229 handles bond questions, and the main clerk line is 901-222-3200.

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7. Where do I pay a cash bond?

A cash bond is the entire amount. It is paid to the clerk or to the officer who is legally allowed to take bail. State law allows the clerk to accept debit cards or mobile payment apps and to pass the processing fee along.

The Criminal Court Clerk's Office is at 201 Poplar Avenue, Suite 3034, open Monday to Friday, 8 a.m. to 4:30 p.m. Call 901-222-3200 before you go to ask which office handles the payment for your case.

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8. What does a bondsman charge in Memphis?

Tennessee residents usually pay about 10 percent of the bail as a premium, plus $37. A $20,000 bail costs about $2,000 plus $37, and none of it is refunded.

Shelby County is the 30th Judicial District. Your bondsman must hold a license from the Tennessee Board of Professional Bondsmen and be approved by the courts. Get a written receipt for collateral and read the contract before you sign.

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9. Can my mother's house secure the bond?

Yes. Real estate in Tennessee can secure a bond. A written agreement from two sufficient sureties who are not bondsmen or lawyers is also allowed.

A surety is not responsible for fines, costs, or restitution unless the bond says so and the surety agrees. The court must approve the papers before release, so allow time. Start with the clerk at 901-222-3200.

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10. Can he go home with no money bail?

A judge or commissioner must think about that first. Release on a signed promise to appear or an unsecured bond comes before money bail, and the court picks the least strict conditions that will bring him back.

Ask the lawyer to bring proof of address, work, and family to the first hearing.

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11. How fast does a first court date happen?

Rule 5 of the state criminal rules says the first appearance must come without unnecessary delay. In Shelby County that first appearance is handled by the judicial commissioners.

On a felony no plea is taken at that stage. A preliminary hearing follows within 14 days if the person is held and 30 days if released. The General Sessions Criminal Court clerk, at 901-222-3400, can confirm the date.

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12. Which court will hear the case?

General Sessions Criminal Court at 201 Poplar handles misdemeanors and the early steps of felonies. Felonies that go forward are tried in Criminal Court, which has its own clerk at 901-222-3200.

The Public Defender and the District Attorney also have offices in the same complex, which makes it easy to bring paperwork to one trip.

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13. Why does the record show a hold instead of bail?

Domestic violence, stalking, and abuse arrests carry a 12-hour hold before release unless the official finds no threat to the victim. A domestic aggravated assault with strangulation, serious injury, or a deadly weapon can mean up to 24 hours, with a no-contact order and GPS required before bond.

Probation, parole, and out-of-county holds also stop release. A capital charge is the only case in which the current Constitution allows bail to be refused.

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14. Can a neighbor or church member vouch for him?

Yes. Commissioners and judges weigh character and community ties when they set the amount, and a responsible person who vouches for the defendant can help. No one may vouch for more than two defendants at one time. Gather names and phone numbers before the hearing and ask the lawyer to present them.

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15. What strings come attached to a release in Memphis?

Judges order no contact, stay-away zones, no firearms, no drugs or alcohol, check-ins, and GPS monitoring that the defendant pays for when able. A drunk-driving case with a crash, a child in the car, or a suspended license calls for an ignition interlock unless the judge records why not.

Breaking a condition can lead to arrest and loss of the bond.

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16. What if my daughter is a minor?

Juvenile cases go to Shelby County Juvenile Court; the judge's office is at 901-222-0800 and the clerk at 901-222-0530. The record is private, so the adult search may not list her.

A juvenile who must be held goes to the Shelby County Youth Justice and Education Center on Old Getwell Road in Memphis. Call the juvenile court first for the hearing date.

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17. How do I get a free lawyer?

Tell the judge at the first appearance that you cannot pay for one. The Shelby County Public Defender, the office for the 30th Judicial District, answers at 901-222-2800 and is located in the Criminal Justice Center.

A lawyer can ask the court to lower bail or change conditions.

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18. What if he misses a hearing?

A missed hearing lets the court declare the bond forfeited and order his arrest. Cash on deposit can be lost, and a bondsman may surrender a client who skips court.

Call the clerk at 901-222-3200 that day and have a lawyer move to set the forfeiture aside.

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19. How do I get my money back?

When the case ends and every court condition is met, the clerk returns the cash after taking out fines and court costs. A premium paid to a bondsman is never returned.

Keep the receipt and case number and ask the Criminal Court Clerk at 901-222-3200 how to request the refund. The County Clerk at 901-222-3068 can direct you to the proper office for other matters.

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20. How can I avoid a bail scam?

No Shelby County office collects bail by gift card, cryptocurrency, or app transfer to a person. A caller who says you must pay within minutes is lying.

Check with the clerk at 901-222-3200 or the Bonds and Warrants department at 901-222-3229 before you send money.

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21. Shelby County bail contacts

Hours, charges, and phone numbers are set by the offices that run them and can change, and the amount of bail depends on the case. Call the clerk or the jail before sending money. Nothing here is legal advice.

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Shelby County Main Jail at-the-jail Inmate Video Visitation Schedule, Registration & Guidelines

201 Poplar Avenue
Memphis, TN 38103
For scheduling Issues call 901-222-4928
For technical support call 855-208-7349

  • First you must register with GTL / ViaPath to visit an inmate. And you have to be approved by the Shelby County Sheriff's office.
  • IOS users will need to ensure the default Apple device browser is set to Safari. 
  • Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.
  • For Technical Support : call GTL / ViaPath at 855-208-7349.
  • All Visits must be scheduled at least one day in advance, although walk-ups are accepted if a slot is available.
  • Visits are allowed between the hours of 8:00AM and 12:00noon, and between 3:00PM and 7:00PM.
  • One visitor per inmate, although this may change soon.  Call 901-222-4928 to confirm.
  • If you have any outstanding warrants, pending cases or have a 'no contact order' with your visitor, the visit is not happening.
  • Arrive 30 minutes prior to check-in. Check-in is 30 minutes prior to your scheduled visit.
  • Virtual video visits are priced at a flat rate: $2.50 for 10 minutes, and $6.25 for 30 minutes.
  • Virtual video visits can have no more than 3 visitors.

MAIN JAIL VISITING SCHEDULE

INMATES DAY TIMES
4th fl. Northside
(k, l, m, n, p,
q, r, s)
---
6th fl
(a, b, c)
MON 8:00AM-12:00PM
3:00PM-7:00PM
3rd
Northside
(k, l, m, n, p,
q, r, s)
---
JM housing
---
4th floor
H Cell 1, 3
TUE 8:00AM-12:00PM
3:00PM-7:00PM
4th Southside
(a, b, c, d,
e, f, g)
---
5th fl (a, b, c)
WED 8:00AM-12:00PM
3:00PM-7:00PM
3rd fl Southside
(a, b, c, d,
e, f, g)
---
2nd fl (a, b, c, d,
e, f, g, h, p, q)
---
4th floor
H Cell 2, 4
THU 8:00AM-12:00PM
3:00PM-7:00PM
1st fl A-Pod
---
3rd fl H-Pod
---
LL H-pod
---
4th fl A-Pod
FRI 8:00AM-12:00PM
3:00PM-7:00PM
1st fl B-Pod SAT 8:00AM-12:00PM
3:00PM-7:00PM


MAIN JAIL ANNEX VISITATION SCHEDULE

  • Trustees that work in the morning, can get visits in the afternoon and evening.
  • Trustees that work in the afternoon, can get visits in the morning.
  • Trustees that have the day off, can get visits either morning or afterrnoon or evening.
INMATE'S
LAST NAME
DAY TIMES
S, T, U, V MON 8:00AM-12:00PM
3:00PM-7:00PM
O, P, Q, R MON 8:00AM-12:00PM
3:00PM-7:00PM
A, B, C TUE 8:00AM-12:00PM
3:00PM-7:00PM
W, X, Y, Z TUE 8:00AM-12:00PM
3:00PM-7:00PM
H, I, J, K WED 8:00AM-12:00PM
3:00PM-7:00PM
D, E, F, G
---
Trustees &
Rockmen
WED 8:00AM-12:00PM
3:00PM-7:00PM
O, P, Q, R THU 8:00AM-12:00PM
3:00PM-7:00PM
L, M, N THU 8:00AM-12:00PM
3:00PM-7:00PM
W, X, Y, Z
---
Trustees &
Rockmen
FRI 8:00AM-12:00PM
3:00PM-7:00PM
S, T, U, V FRI 8:00AM-12:00PM
3:00PM-7:00PM
D, E, F, G SAT 8:00AM-12:00PM
3:00PM-7:00PM
A, B, C SAT 8:00AM-12:00PM
3:00PM-7:00PM
L, M, N SUN 8:00AM-12:00PM
3:00PM-7:00PM
H, I, J, K
---
Trustees &
Rockmen
SUN 8:00AM-12:00PM
3:00PM-7:00PM


MAIN JAIL TRUSTEES & ROCKMEN SCHEDULE

  • Trustees that work in the morning, can get visits in the afternoon and evening.
  • Trustees that work in the afternoon, can get visits in the morning.
  • Trustees that have the day off, can get visits either morning or afterrnoon or evening.
Trustees &
Rockmen
INMATE'S
LAST NAME
DAY TIMES
G, J MON 8:00AM-12:00PM
3:00PM-7:00PM
G, J WED 8:00AM-12:00PM
3:00PM-7:00PM
G, J FRI 8:00AM-12:00PM
3:00PM-7:00PM
G, J SUN 8:00AM-12:00PM
3:00PM-7:00PM


MAIN JAIL LOWER LEVEL (after the first 3 days)

INMATE'S
LAST NAME
DAY TIMES
S, T, U, V MON 8:00AM-12:00PM
3:00PM-7:00PM
O, P, Q, R TUE 8:00AM-12:00PM
3:00PM-7:00PM
A, B, C WED 8:00AM-12:00PM
3:00PM-7:00PM
W, X, Y, Z THU 8:00AM-12:00PM
3:00PM-7:00PM
H, I, J, K FRI 8:00AM-12:00PM
3:00PM-7:00PM
D, E, F, G SAT 8:00AM-12:00PM
3:00PM-7:00PM
L, M, N SUN 8:00AM-12:00PM
3:00PM-7:00PM



Shelby County Main Jail REMOTE (from your home) INMATE VISITATION SCHEDULE, REGISTRATION & GUIDELINES

For scheduling Issues call 901-222-4928
For technical support call 855-208-7349

  • First you must register with GTL / ViaPath to visit an inmate. And you have to be approved by the Shelby County Sheriff's office.
  • IOS users will need to ensure the default Apple device browser is set to Safari. 
  • Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.
  • For Technical Support : call GTL / ViaPath at 855-208-7349.
  • All Visits must be scheduled at least one day in advance.
  • Visits are allowed between the hours of 8:00AM and 12:00noon, and between 3:00PM and 7:00PM.
  • Three visitors per inmate.
  • If you have any outstanding warrants, pending cases or have a 'no contact order' with your visitor, the visit is not happening.
  • No remote visiting from your bedroom, bathroom or a bar.
  • Arrive to your computer and sign in 15 minutes prior to your scheduled visit.
  • COST: 10 Minute Internet Visit is $2.50... and a 25 Minute Internet Visit cost is $6.25.

MAIN JAIL REMOTE VISITATION SCHEDULE

INMATES DAY TIMES
ALL SUN 8:00AM-12:00PM
3:00PM-7:00PM
ALL MON 8:00AM-12:00PM
3:00PM-7:00PM
ALL TUE 8:00AM-12:00PM
3:00PM-7:00PM
ALL WED 8:00AM-12:00PM
3:00PM-7:00PM
ALL THU 8:00AM-12:00PM
3:00PM-7:00PM
ALL FRI 8:00AM-12:00PM
3:00PM-7:00PM
ALL SAT 8:00AM-12:00PM
3:00PM-7:00PM

 

Search for an Inmate or Active Arrest Warrant in Shelby County

ConnectNetwork / ViaPath Video Visitation

Provider: ConnectNetwork / GTL • ViaPath Technologies

ConnectNetwork Video Visitation (powered by GTL and ViaPath Technologies) allows friends and family members to schedule and conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected smartphone, tablet, or PC equipped with a webcam, visitors connect directly through housing-unit video stations or assigned tablets, eliminating the need to travel to the correctional facility.

Important: Advance Registration and Visitor Clearance Required

Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.

Step-by-Step Instructions to Register and Schedule a Video Visit

  • Visit web.connectnetwork.com or download the ConnectNetwork mobile application.
  • Register your account and upload a clear photograph of your valid government ID for institutional review.
  • Search for your facility by state and agency name, then link your loved one using their legal name or booking ID.
  • Wait for email notification confirming that facility administration has approved your visitor status.
  • Select Video Visits, view the facility's open calendar schedule, and select an available time slot.
  • Pay any required session fees using a debit or credit card and save your appointment confirmation.
  • Log into the portal 10 to 15 minutes before your scheduled start time with a working camera, microphone, and stable high-speed internet connection.

What the Inmate Needs to Do

The inmate receives an on-screen prompt on their pod kiosk terminal or handheld tablet alerting them to the upcoming visit. At the scheduled time, they log into the terminal with their assigned PIN, position themselves in front of the screen, and conduct the session. Visitors and inmates must follow all facility dress codes and behavior rules; sessions are monitored and will be disconnected immediately if rules are broken.

Official Providers: ConnectNetwork Portal  |  myViaPath

Customer Service Telephone: 1-877-650-4249

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by ConnectNetwork / ViaPath

In addition to Video Visitation, ConnectNetwork and ViaPath operate several financial and communication tools:

Tennessee • Shelby County • Criminal court help

Shelby County Criminal Courts in Memphis: General Sessions and Criminal Court

Adult criminal cases in Memphis begin in General Sessions Criminal Court and serious felonies go on to Criminal Court. Both sit at the Criminal Justice Complex, 201 Poplar Avenue, Memphis, TN 38103. Men are held in that same building at the Shelby County Main Jail, and women go to Jail East, 6201 Haley Road, Memphis, TN 38134.

Look up the person on the Shelby County jail search first. Our Inmates in Custody page explains charges, warrants and public defenders in plain words. Seeing the charge helps you guess which court has the case.

Call the Criminal Court Clerk at 901-222-3200 and ask for the court date. Hoping to post bond? The bail and bond page lists each step.

Search for an Inmate or Active Arrest Warrant in Shelby County

1. Where are the courts and who handles criminal cases?

If someone close to you has been arrested in Shelby County, the questions that matter first are where that person is being held and when a judge will see the case. The county seat is Memphis, but the exact courtroom depends on whether the charge is a city ordinance violation, a misdemeanor, or a felony. Use the linked questions to find the courthouse information, bail process, defense-lawyer options, sentencing rules, youth-court process, and federal court details.

Circuit Court Clerk — court filings and hearing information

Shelby County Circuit Court Clerk — Listed office address: 140 Adams Street Room 324, Memphis, TN 38103.

Circuit Court Clerk telephone: (901) 222-3800

Circuit clerks handle many criminal and civil filings. Chancery Courts usually address civil and equity matters, while General Sessions Courts handle many initial criminal hearings. Call the applicable clerk for the specific courtroom assignment.

Shelby County: the county seat is Memphis. Tennessee General Sessions Court ordinarily handles initial criminal appearances, misdemeanor proceedings within its authority, and felony preliminary hearings. Felony jury trials are heard in the Circuit or Criminal Court serving Shelby County. The Circuit Court Clerk is responsible for criminal filings and records in courts assigned to that clerk; some Tennessee counties have separate criminal clerks.

Courthouse and court clerk contacts

  • Criminal Court Clerk, 201 Poplar Avenue, Suite 401, Memphis, TN 38103, 901-222-3200
  • General Sessions Court Clerk, 140 Adams Avenue, Room 106, Memphis, TN 38103, 901-222-3400
  • Chancery Court Clerk and Master, 140 Adams Avenue, Room 308, Memphis, TN 38103, 901-222-3903
  • Juvenile Court Clerk, 616 Adams Avenue, Room 162, Memphis, TN 38105, 901-222-0600
  • Memphis City Court Clerk, 201 Poplar Avenue, Room LL-80, Memphis, TN 38103, 901-636-3424
  • Shelby County Criminal Justice Center, 201 Poplar Avenue, Memphis, TN 38103

Chancery Court generally hears civil matters such as certain family, property, estate, and business disputes; a Chancery clerk is not a substitute for the criminal clerk. The exact court named on a summons controls where the hearing takes place.

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2. What happens after arrest, and where might someone be held?

After a custodial arrest in Shelby County, the arresting agency arranges booking and detention. The person may be housed in a county facility or another authorized jail under an established custody arrangement.

Booking may include identification, fingerprints, a photograph, a property inventory, and a medical or mental-health screening. The defendant is then brought before the proper judicial officer for a probable-cause and release decision as required by law. A family member should write down the full legal name, booking number if known, charges, and scheduled hearing.

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3. How does bail work and how can a person be released?

A judge or authorized magistrate decides whether someone charged in Shelby County can go home before trial and under what conditions. Release on recognizance means there is no up-front bond payment; other orders may require a cash deposit, surety, supervision, travel restrictions, or no contact with another person. Commercial bonding is permitted in Tennessee, but a bondsman cannot decide the court’s bond amount.

If the order allows payment, first establish whether the court or jail collects the money, the exact amount, and whether another hold prevents release. A paid bond does not erase the charges and missing court can lead to forfeiture and arrest.

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4. What happens in a misdemeanor case and what penalties apply?

Many less serious cases in Memphis begin in General Sessions Court. A prosecutor can discuss a plea, dismissal or diversion; not every offense qualifies. A defendant does not receive a full jury trial in General Sessions Court, and a final misdemeanor decision there requires appropriate consent or waiver under Tennessee law. The case may instead proceed in a court with jury-trial authority.

Maximum misdemeanor punishments

  • Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
  • Class B misdemeanor: up to 6 months and/or a fine up to $500.
  • Class C misdemeanor: up to 30 days and/or a fine up to $50.

These are the usual class limits under Tenn. Code § 40-35-111, not promised outcomes. DUI, domestic assault and other offenses can add required fees, treatment, jail minimums, or enhanced penalties based on earlier convictions.

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5. How does a felony case move through court?

A felony complaint arising in Shelby County may start before a General Sessions judge for the initial appearance and preliminary hearing. That hearing tests whether there is enough evidence to continue; it does not decide guilt. A grand jury may indict and the case then moves to the county’s Circuit or Criminal Court. Tennessee also provides other lawful charging routes and waivers in limited circumstances.

After formal charges, the defense can obtain discovery, seek hearings on contested evidence, negotiate a plea, or request trial. A serious felony trial typically uses a twelve-person jury. Felony cases can take substantially longer than minor citations, so hearing notices and attorney communications matter.

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6. What happens when someone is accused of a violent crime?

A homicide, robbery, rape, or aggravated-assault accusation in Shelby County brings particularly serious release and sentencing questions. Judges examine the actual charge and lawful detention criteria; no family should assume that paying a bond automatically means release if there are warrants or other holds.

For example, Tennessee treats many intentional aggravated assaults involving serious bodily injury or a deadly weapon as Class C felonies, with a statutory class range of 3–15 years. Some forms are Class B or D, and the aggravated-assault statute separately caps the ordinary offense fine at $15,000. Murder and other offenses have special sentencing statutes beyond the ordinary felony chart. Defense counsel should review the exact subsection charged.

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7. What happens when a child under 18 is arrested?

For a child under 18 accused of wrongdoing in Shelby County, the juvenile-court process is different from an adult prosecution. Police or an intake officer may refer the complaint for informal services or ask the juvenile court to hear it. Detention is a separate decision and does not necessarily mean the child has been found delinquent.

A juvenile judge can consider supervision, treatment, community services, restitution, and placement when legally authorized. In especially serious cases, Tennessee law permits transfer proceedings to adult criminal court after a hearing and required findings. Families should ask promptly about appointed counsel, the detention hearing and any restrictions on release of a minor's records.

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8. What fines, jail terms and prison sentences are possible?

The punishment depends on the precise statute, offense date, prior record, and any mandatory or alternative-sentence rules. For crimes governed by ordinary Tennessee classification ranges, the overall imprisonment and usual maximum fines are:

  • Class A: 15–60 years; ordinary fine ceiling $50,000.
  • Class B: 8–30 years; ordinary fine ceiling $25,000.
  • Class C: 3–15 years; ordinary fine ceiling $10,000.
  • Class D: 2–12 years; ordinary fine ceiling $5,000.
  • Class E: 1–6 years; ordinary fine ceiling $3,000.
  • Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
  • Class B misdemeanor: up to 6 months and/or a fine up to $500.
  • Class C misdemeanor: up to 30 days and/or a fine up to $50.

A court may impose probation, diversion, restitution, treatment or a suspended sentence when the law permits. Tennessee’s felony offender-range rules narrow the sentence within the broader class range; special laws and prior violent convictions can change release eligibility. County jail and state prison are not interchangeable labels for every sentence.

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9. How does someone get a public defender?

Someone facing a criminal case in Shelby County who cannot afford a private defense attorney may ask the judge for appointed counsel. The court reviews an affidavit or other proof about income, assets and ability to pay. An appointment can be through a district public defender or a conflict lawyer when the public defender cannot handle the case.

At the first hearing, the defendant should clearly say they want a lawyer and cannot afford one. A family member can help gather pay information and court papers but cannot waive the defendant’s rights for them. Tennessee has elected district public defenders, and their service areas can cross county borders.

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10. Do city courts hear criminal or traffic cases?

Police in Memphis or another town in Shelby County may issue a city citation rather than a county criminal warrant. Some Tennessee municipal courts handle ordinance violations and limited traffic matters; their powers depend on the local charter and state law. Serious criminal charges do not become city-court felonies merely because city police made the arrest.

Check the court name actually printed on the summons. If a charge carries criminal jail exposure, ask a lawyer whether the municipal court has authority over it and whether the case is before a General Sessions or state criminal court instead.

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11. What is a federal crime and which U.S. District Court handles it?

Shelby County belongs to the United States District Court for the Western District of Tennessee — Memphis Division. The division’s listed courthouse is in Memphis: 167 N Main Street, Memphis, TN 38103. A federal criminal case might involve interstate fraud, offenses on federal property, federal drug trafficking, some firearms offenses, or violations of federal criminal statutes. A state offense does not automatically become federal because it is serious.

Federal defendants may appear before a U.S. magistrate judge for detention and preliminary proceedings; felony cases usually proceed through indictment or another permitted federal charging process, followed by arraignment and trial or plea. Federal prison sentences are administered by the Bureau of Prisons. People awaiting trial or transfer may be held in a contracted or local detention center rather than a prison operated by BOP. Families can search the official Federal Bureau of Prisons inmate locator for eligible federal inmate records.

This Shelby County guide offers general criminal-court information, not advice for a particular defendant. Law and court operations may change; a lawyer can explain the charge and next steps in the actual case.

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Search for an Inmate or Active Arrest Warrant in Shelby County

Arrested in Tennessee: criminal court process

VendEngine / CorrectPay Inmate Kiosk & Web Deposits

Provider: VendEngine • Transitioned to CorrectPay

VendEngine (operating primarily under the consumer platform CorrectPay) provides electronic accounting and kiosk software for county jails and regional detention centers. Family and friends can transfer funds directly into an incarcerated person's jail trust account using a credit or debit card online, via mobile app, or through lobby kiosks, giving them the balance needed to purchase canteen supplies, hygiene products, and snacks.

Important: Facility Intake and Banking Policies Vary

Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.

Step-by-Step Instructions to Register and Deposit Funds

  • Confirm the inmate's legal first and last name, date of birth, and assigned jail booking identification number.
  • Go to www.correctpay.com or download the CorrectPay app (formerly VendEngine).
  • Select Make a Deposit and choose the state and detention center.
  • Search for the inmate to verify their profile matches the active housing roster.
  • Select Trust Deposits, choose your deposit amount, review convenience fees, and enter your credit or debit card billing information.
  • Submit payment and save the digital confirmation receipt for your financial records.

What the Inmate Needs to Do

The inmate does not need an internet account to receive trust funds. Once authorized, the funds post directly to their facility accounting balance. The inmate checks their balance on a dayroom VendEngine kiosk terminal or tablet to place orders on their regular commissary day.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by VendEngine / CorrectPay

In addition to Trust Deposits, VendEngine / CorrectPay provides several other communication, financial, and commissary services at participating facilities:

Search for an Inmate or Active Arrest Warrant in Shelby County

Deposit Money for an Inmate in the Shelby County Main Jail

The Easiest and Securest Way of Depositing Money for an Inmate

There are several methods for depositing money on an inmate's account:

1. To send money online to an inmate in the Shelby County Main Jail use correctpay.

2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 855-836-3364.

3. Correct Pay says deposits can also be made at a lobby kiosk in the jail. Call the Shelby County Main Jail to ask whether it has one and where it is.

4. The Shelby County Main Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 901-222-4703.

*When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.

5. To ask whether the Shelby County Main Jail takes deposits in person, and when, call 901-222-4703.

Men held by the Shelby County Sheriff's Office are housed at the Shelby County Main Jail, 201 Poplar Avenue in downtown Memphis. With close to 3,000 people across the Sheriff's two jails, a letter needs the right details to reach the right man. Women are held at Jail East, which has its own address.

Letters, legal mail and soft-cover books:
Inmate's Full Name & Booking #
Shelby County Main Jail
201 Poplar Avenue
Memphis, TN 38103

  • Line by line: Write his full name, then his booking number, then the floor and pod where he is housed if you know it, and then the jail address. Get the booking number from the Shelby County inmate search.
  • Return address: The Sheriff's Office requires a complete return address on every letter sent in to 201 Poplar.
  • Books and magazines: Soft-back books and magazines must come straight from the publisher.
  • Adding money: Put money on his account at the lobby kiosk, by phone, or when you send money online. Cash never goes in a letter.
  • Money orders: If you mail one, make it out to his full name with his booking number on it, and send it alone in an envelope. If you are unsure, call 901-222-4703 to confirm.
  • Pens and paper: Blue or black ink. Downtown jail staff turn back felt markers, crayon, colored ink and envelopes with drawings.
  • Extras that get mail refused: Glitter, confetti, perfume, lipstick, and greeting cards that play music.
  • People he can't write: His co-defendants, anyone locked up in another jail or prison, and anyone under a no-contact order with him.

Mail goes out to the pods Monday through Friday.

ViaPath AdvancePay Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

AdvancePay is the primary prepaid telecommunications service operated by Global Tel*Link (GTL) and ConnectNetwork, which have unified under the corporate identity of ViaPath Technologies (and the myViaPath platform). By funding an AdvancePay account, telephone charges are deducted per minute whenever an incarcerated loved one calls your specific telephone number, preventing calls from being rejected by cellular carriers.

Important: Cell Carriers Automatically Block Jail Collect Calls

Inmate telephone networks do not permit incoming calls, and wireless cell providers automatically block traditional collect billing by default. While select traditional landlines may support operator billing, cell phones and internet-based lines require an active AdvancePay balance, which you can verify with your carrier. If you do not register your number online and add funds immediately, your loved one will hear an automated operator announcement stating your line is blocked from receiving correctional calls.

Step-by-Step Instructions to Open and Fund AdvancePay

  • Visit web.connectnetwork.com or the updated my.viapath.com portal, or launch the ConnectNetwork / ViaPath mobile application.
  • Click Sign Up and register using your primary 10-digit cellphone number and email address.
  • Select Add Facility, pick your state, and choose the detention center or state prison where the inmate is held.
  • Search for the inmate using their full legal name or facility booking ID number and link them to your contact directory.
  • Select AdvancePay Phone and choose your deposit amount ($25, $50, or custom).
  • Enter your debit or credit card billing details, accept the administrative transaction fee, and complete the payment.
  • Check your phone settings to confirm that automated or unknown correctional numbers are not routed straight to spam.

What the Inmate Needs to Do

The inmate approaches any housing pod telephone, enters their assigned PIN and voice biometric recognition phrase, and dials your 10-digit number. ViaPath's automated operator confirms your active prepaid balance and connects the call. All personal telephone calls are subject to recording and monitoring by facility investigators.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249 (Automated & Live Support)

Support Hours: Automated Service 24/7; Live Operators Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to AdvancePay Phone Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

ViaPath PIN Debit Phone Calling Accounts

Provider: ViaPath Technologies • Formerly ConnectNetwork / Global Tel*Link (GTL)

ViaPath PIN Debit (hosted on ConnectNetwork and myViaPath) provides incarcerated individuals with their own calling funds. Unlike AdvancePay (which only funds calls placed to your specific phone number), PIN Debit funds belong directly to the inmate, allowing them to call attorneys, bondsmen, employers, or extended family members across multiple approved telephone numbers.

Search for an Inmate or Active Arrest Warrant in Shelby County

Important: AdvancePay Only Funds a Single Phone Number

When someone is arrested, they often need to contact multiple people—including legal defense counsel, bail agents, employers, and relatives. If you only fund an AdvancePay account, your loved one will have no calling balance to dial anyone else, as rules and call authorizations vary by facility. Adding funds directly to ViaPath PIN Debit grants them the calling flexibility needed to handle critical legal and family arrangements without delay.

Step-by-Step Instructions to Fund a PIN Debit Account

  • Sign into your account at web.connectnetwork.com or my.viapath.com.
  • Click on PIN Debit under the communications menu.
  • Select the state and facility, and link the inmate's booking identification number.
  • Enter the deposit dollar amount and review the payment transaction fee.
  • Enter your debit or credit card details and submit the payment.
  • Notify your loved one that their personal PIN calling balance has been credited.

What the Inmate Needs to Do

The calling balance appears under the inmate's personal identification PIN. When they pick up any dayroom telephone or tablet, they select the 'PIN Debit' prompt from the automated menu to place calls to any approved number on their personal contact list.

Official Providers: ConnectNetwork Portal  |  myViaPath Portal

Customer Service Telephone: 1-877-650-4249

Support Hours: Automated Deposits 24/7/365; Live Agents Monday – Friday, 8:00 AM – 10:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by ViaPath Technologies (ConnectNetwork)

In addition to PIN Debit Calling, ViaPath / ConnectNetwork provides several other communication, financial, and visitation services:

GettingOut / ViaPath Inmate Messaging

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.

Important: Contact Authorization and Digital Mail Rules Vary

Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.

Step-by-Step Instructions to Register and Message an Inmate

  • Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
  • Create a user profile using your primary email address and 10-digit mobile phone number.
  • Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
  • Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
  • Send an outside contact connection request to link your account to their tablet profile.
  • Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
  • Compose your text message in the chat box, attach approved photos, and submit it for jail screening.

What the Inmate Needs to Do

The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:

GettingOut / ViaPath Inmate Tablets & Media

Provider: GettingOut (Telmate) • Rebranding as ViaPath Technologies (myViaPath)

GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.

Important: Tablet Feature Availability Varies by Facility

Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.

Step-by-Step Instructions to Fund Inmate Tablet Services

  • Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
  • Navigate to www.gettingout.com or my.viapath.com.
  • Sign into your verified user profile and link the inmate's legal name and booking ID number.
  • Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
  • Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
  • Notify your loved one that their tablet account balance has been funded.

What the Inmate Needs to Do

The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.

Official Providers: GettingOut Website  |  myViaPath Portal

Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)

Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by GettingOut / ViaPath

In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:

Shelby County County Jails

Shelby County City Jails

Shelby County Juvenile Facilities

The Shelby County Main Jail serves the following cities and towns of Shelby County: Arlington, Bartlett, Collierville, Germantown, Lakeland, Memphis and Millington.

Search for an Inmate or Active Arrest Warrant in Shelby County