Bexar County Adult Detention Center
Bexar County Adult Detention Center
Physical Address
200 North Comal StreetSan Antonio, TX 78207
Jail Phone Number
210-335-6201Bexar County Custody Lookup Tools
- IVSS-Counties is the state's statewide county-jail lookup; pick Bexar County and enter a name, or use the automated line 866-268-8959.
- The Bexar County Magistrate search lists new arrests from the last day and shows the SID and charge.
Still stuck? Comal Street's charge-and-warrant desk at 210-335-6201 looks people up by legal name plus birthday. People already sent to state prison appear in the TDCJ inmate search; federal holds appear on the BOP locator and immigration holds on the ICE detainee locator.
Bexar County Bail and Release
Officers across the county bring adults they arrest to the Justice Intake & Assessment Annex, 200 N. Comal Street, San Antonio, TX 78207, for booking and a bond hearing. Anyone not released there moves into the Bexar County Adult Detention Center at that same address. The jail complex also has an Adult Detention Center Annex, so ask staff which unit holds your person. Below we cover who decides the bond, the payment windows and the holds that keep people inside.
Start with the county's recent arrest search, which shows people booked in the last day. Our Jail Roster page centers on custody in this county. Start there to find an inmate and see who was booked lately. It also explains warrants, what each charge means, mugshots, how public defenders get assigned and picking up belongings at release.
Call the Inmate & Bond Information Line at 210-335-6201. Staff look people up by legal name plus birthday. Ask them three things: the charges, the bond on each, and any holds. Once they are out, our court page explains the case ahead. Texas-wide rules are on our Texas bail laws page.
1. After a Bexar County arrest, who sets bond and when?
A magistrate does. Think of a magistrate as the judicial officer in charge of first appearances. Here the work happens at the Central Magistrate office in the South Tower of the jail complex, 200 N. Comal Street, San Antonio, TX 78207. It never closes, not even on holidays. Staff there answer questions about new arrests at 210-335-6111.
The Justice Intake & Assessment Annex opened at that address in December 2018. The Sheriff's Office runs it with the District Clerk, the District Attorney, Pretrial Services, the Public Defender and the courts. A person learns the charge, the bond and any bond rules there. Then they either walk out on bond or are moved into the jail.
- The clock. State law gives officers 48 hours at most, and no needless delay, to bring the person to a magistrate (CCP arts. 14.06(a), 15.17(a)). The hearing may happen in person or over a camera link.
- The warnings. The person hears what they are accused of. They also learn they may keep quiet, hire a lawyer, or ask the county for one at no cost (CCP art. 15.17(a)).
- The bond. Each person gets their own decision, with the lightest rules that still do the job (CCP art. 17.028).
- The report. For a Class B charge or worse, a public safety report on the person's past goes to the magistrate before any ruling. The 2021 Damon Allen Act created it. It holds no risk score and makes no bail suggestion (CCP arts. 17.021, 17.022).
2. Which bond types do magistrates here grant?
The county names four ways out of jail. Every one of them binds the person to come back for court dates (CCP art. 17.01).
- Commercial bond. A licensed bond company backs the whole bond in exchange for a nonrefundable fee.
- Attorney bond. The person's own lawyer of record may post the bond (Occupations Code ch. 1704).
- Cash bond. Someone pays the whole amount up front. It can come back when the case ends.
- Personal bond, or PR bond. The person signs a promise and pays no bond money. Pretrial Services staff interview people who may qualify. When release follows their advice, the court adds a fee of $20 or 3% of the bail, whichever is more. A judge can lower or waive it (CCP art. 17.42).
A PR bond is off the table for certain charges. That list covers many violent crimes, threats of terror rated Class A or above, a felon with a gun, and some broken protective orders. S.B. 9 grew the list in 2025. Burglary, organized crime and a few drug felonies are a middle case: the judge of the court holding the case decides on a PR bond, not the magistrate at intake (CCP art. 17.03).
A bond can come with rules, such as GPS tracking, drug tests or an ignition interlock on the car. Pretrial Services watches over those rules. Its office is at 222 South Comal, Suite 124, San Antonio, TX 78207, 210-335-8964, weekdays 8:00 a.m. to 5:00 p.m. GPS questions go to 210-335-8962.
↑ Back to the question list3. How are bond amounts figured?
Each magistrate sets the amount for each person. Texas has no single price list for the whole state. Any local schedule must still follow the rules for one-person-at-a-time decisions (CCP art. 17.028). By law, the magistrate weighs these points (CCP art. 17.15(a)):
- an amount big enough that the person returns to court
- never so high that the bond itself becomes a punishment
- the nature of the charge and the facts behind it
- how much the person can really pay
- whether a victim, officers or neighbors could be at risk
- the person's record and whether they are a citizen
The law sets two caps in one case. After an arrest without a warrant, a judge may not have ruled on probable cause in time. Then the person goes free by hour 24 on a misdemeanor bond of $5,000 or less, or within two days on a felony bond up to $10,000. Someone who can't raise that money is let out on a personal bond. Prosecutors can seek a delay of no more than 72 hours (CCP art. 17.033).
To hear the actual figure, phone the Inmate & Bond Information Line at 210-335-6201. Have the paperwork name and birthday at hand. The clerk then reads back what each charge carries.
↑ Back to the question list4. How does bond posting work at the Comal Street complex?
Most bonds are handled at the jail complex, 200 N. Comal Street, San Antonio, TX 78207. The Central Magistrate desk there is staffed all day and night. It takes personal bonds and surety bonds that are brought to it. A person can often bond out from intake without ever being moved into the jail. Work through this list:
- Phone 210-335-6201. Share the name as printed on their license, plus the birthday. Ask about every charge, the bond for each, and any hold.
- Pick a route: hire a bond company, use a lawyer, or pay the full cash bond.
- For a cash bond, get a money order or cashier's check covering every dollar of the bond. Make it out to "Bexar County Sheriff's Office."
- Carry a current photo ID. On that first call, ask which window to use and whether the magistrate has seen the person yet.
- Guard that receipt. Refunds go to the name it shows and to no one else.
Questions after midnight? The Central Magistrate line is 210-335-6111, and its supervisors answer at 210-335-6147.
↑ Back to the question list5. Is there a courthouse office for turning in on a warrant?
Yes. Someone with an active warrant can surrender and bond out the same day at the Booking and Release Satellite Office. It is in the basement of the county courthouse, 100 Dolorosa St. B10.2, San Antonio, TX 78205, 210-335-2592. They see a magistrate there and skip the jail entirely.
- Call first to confirm the warrant is active. A bond amount must already be set.
- Arrive on a weekday between 8:00 and 9:00 a.m., or between 1:00 and 1:30 p.m. Magistrates only see people in those windows.
- Using a bond company or lawyer? Carry their paperwork, a photo ID and one $15 money order per bond. Three or more cases call for two money orders.
- Paying cash bond? Bring a money order or cashier's check equal to the entire bond, payable to "Bexar County Sheriff's Office." The $15 fee is skipped.
- Have two people ready to list as references.
Set aside roughly three hours. Only the person with the warrant may go into the processing area, so leave children at home. Food and photos are not allowed, and parking at a meter is a bad idea. Warrants for violent or sexual crimes, crimes against children, or another county or state go to the Annex at 200 N. Comal Street, San Antonio, TX 78207 instead.
↑ Back to the question list6. Which bond payments does the Sheriff accept?
A cash bond can be paid only by cashier's check or money order. It has to equal the whole bond and name "Bexar County Sheriff's Office" as the payee. Valid ID is required as well.
- Turned away: cash, personal checks and traveler's checks.
- Phone calls: bond money is never taken over the phone.
- Scams: the Sheriff's Office never asks for gift cards or crypto, and never asks you to pay so someone avoids arrest. Hang up on anyone who does.
- Online: the county's online payment page is for Class C tickets and fines, not for bonds.
Pretrial supervision fees are separate from bond. Pay them in person at 222 South Comal, Suite 124, San Antonio, TX 78207, 210-335-8964, by cash, money order or cashier's check. The Pretrial Services page also links an online way to pay. Pretrial staff never ask for Apple Pay, Cash App or wire transfers. Unpaid fees alone won't keep a person in jail or bring a warrant.
↑ Back to the question list7. How do Bexar County bail bond companies work?
The county has a Bail Bond Board, which licenses the bond companies that work here. Its Bail Bond Board page has the details. The list of licensed bond companies is sorted by license number. The county says checking a license is up to you, so look before you sign. State rules for bond companies are in Occupations Code ch. 1704.
- The fee. Texas puts no cap on what a company charges. The fee is paid once and not returned.
- Receipts. The company must hand you a receipt for any money you pay.
- No jail pitches. Agents can't troll the jail for new clients.
- Collateral. Put up a truck title or a house deed? Once every case is over, ask for it back in writing. The company then has 30 days.
- Surrender. Since H.B. 2697 (2025), a company dropping a bond tells the defense lawyer before anything else. In a felony it tells the prosecutor too, then signs a sworn form (CCP art. 17.19).
8. Which holds can stall a release after paying?
Each bond pays for one charge only. Before paying, call 210-335-6201 and ask staff to read every hold. These are the usual ones:
- A second case. Each charge has its own bond, and all must be posted.
- An ICE detainer. Jails in Texas have to follow it. The exception is someone who can prove they are a citizen or lawfully present (CCP art. 2A.060).
- A parole warrant. People nickname it a blue warrant. It keeps a parolee jailed until a violation hearing (Government Code 508.254(c)). Ask the state parole line, 210-564-3700, about it.
- Probation. A new arrest can lead to a motion to revoke. Adult probation, called the Community Supervision and Corrections Department, works from 207 North Comal, San Antonio, TX 78207, 210-335-7200.
- Another county's warrant. The local magistrate can accept bail on it, then forward the bond to the county that issued it (CCP art. 15.18).
- Family violence. Since September 1, 2025, the jail must hold the person four hours after bond when violence seems likely to go on. A signed order from a magistrate can stretch that hold by as much as two more days (CCP art. 17.291(b)).
9. When may a Texas court refuse bond outright?
Rarely. Texas's constitution guards bail as a right for almost anyone charged. Capital cases with strong, plain proof are the classic exception (Tex. Const. art. I, §11). A few more cases allow a denial (Tex. Const. art. I, §§11a, 11b, 11c):
- a felony after two past felony convictions, or one done while out on bail for an indicted felony
- breaking a safety rule of a bond in a felony case or a family violence case
- a broken protective order in a family violence case
In November 2025, voters approved Proposition 3 (Tex. Const. art. I, §11d). It covers the most serious violent and sex crimes, including murder, aggravated robbery, aggravated sexual assault and human trafficking. For those, bail must be denied when, after a hearing, the prosecutor shows a real flight risk or a danger to others. Nobody but the prosecutor can request this. A judge who lets the person out anyway has to put the reasons on paper.
S.B. 9 (2025) gave the state a new tool too. In listed violent cases, it can challenge a bail amount it views as too small. The person stays jailed while the appeals court decides, which must happen inside 20 days (CCP art. 44.01). Prosecutors here work for the Criminal District Attorney, 101 W. Nueva Street, 4th Floor, San Antonio, TX 78205, 210-335-2311, open weekdays 8:00 a.m. to 5:00 p.m.
↑ Back to the question list10. Is a bond reduction possible in Bexar County?
Yes. The defense lawyer asks for it in a written motion filed in the court handling the case. By law, bail may not be used to crush a person, and their budget counts (CCP art. 17.15(a)). These steps help:
- Pull together recent paychecks, rent or mortgage papers, support letters from relatives, and the household bill total.
- Propose conditions aimed at whatever worries the court, like GPS or drug testing run by Pretrial Services.
- Ask the lawyer whether a personal bond fits the charge.
- Count the days. When prosecutors aren't trial-ready in time, the law calls for a personal bond or a smaller bail. That deadline is 90 days on a felony and 30 days on a misdemeanor that can bring over 180 days (CCP art. 17.151).
The other side can push back. Under S.B. 9, prosecutors can have a district judge review a felony bond a second time (CCP art. 17.029). The Criminal Law Magistrate Court is at 210-335-2901, and the Pre-indictment Court is at 210-335-2899. Both list the county courthouse, 100 Dolorosa, San Antonio, TX 78205, as their address.
↑ Back to the question list11. How does someone jailed here get a free lawyer?
Money troubles shouldn't mean no lawyer. At that first magistrate hearing, the person can request a free one. In this county, Pretrial Services staff at the Annex take those requests. Judges or the jail magistrate then appoint the lawyer. The Public Defender's Office takes cases only by court assignment, so families can't hire it or apply to it.
- Public Defender's Office, 101 W Nueva Street, Suite 310, San Antonio, TX 78205, 210-335-0701, weekdays 8:30 a.m. to 5:00 p.m. It handles felonies, misdemeanors, appeals and mental health cases. A jailed client gets a video visit from a public defender within 72 hours of assignment.
- Managed assigned counsel office, which places private lawyers on court cases, 203 W. Nueva Street, 2nd Floor, San Antonio, TX 78207, 210-335-2999.
The request forms reach the court within a day (CCP art. 15.17(a)). In a county with 250,000 or more residents, the court then has one working day to pick a lawyer, and smaller counties get three (CCP art. 1.051(c)). The court can't refuse a lawyer just because the person could post bail (CCP art. 26.04).
↑ Back to the question list12. Which Bexar County courthouses hear criminal cases?
The criminal courts give the county courthouse as their address, 100 Dolorosa, San Antonio, TX 78205, 210-335-2011.
- Felonies: ten Criminal District Courts, the 144th, 175th, 186th, 187th, 226th, 227th, 290th, 379th, 399th and 437th. The District Clerk's felony records line is 210-335-2591.
- Class A and B misdemeanors: County Courts at Law 1 through 15. Court 15 sits at 300 Dolorosa, 4th Floor, San Antonio, TX 78205, 210-335-1245. The County Clerk's Central Filing line for misdemeanor records is 210-335-2238.
- Class C tickets: four Justice of the Peace courts, open weekdays 8:00 a.m. to 5:00 p.m.:
- Precinct 1, 3505 Pleasanton Rd., San Antonio, TX 78221, 210-335-4500
- Precinct 2, 7723 Guilbeau Rd, Suite 105, San Antonio, TX 78250, 210-335-4800
- Precinct 3, 320 Interpark Blvd., San Antonio, TX 78216, 210-335-4700
- Precinct 4, 8794 East Loop 1604 North, Suite 2, Converse, TX 78109, 210-335-4900
- City tickets: San Antonio Municipal Court, 210-207-8970. Its contact page gives locations.
- Federal charges: U.S. District Court, 262 West Nueva Street, Room 1-400, San Antonio, TX 78207, 210-472-6550.
13. Who gets cash bond money back, and when?
Cash bail returns once the person has kept every bond rule and a judge signs off. The check is cut to the name typed on the bond receipt. With no other receipt holder, the defendant gets it (CCP art. 17.02).
A small clerk's fee can come out first. It is 5% of the bond, up to $50, and only after a conviction or deferred adjudication (Local Government Code 117.055). Cash bond money can also be used to pay the defendant's own fines and court costs (CCP art. 17.53).
- A missed court date starts the bond forfeiture process with a judgment nisi (CCP art. 22.01).
- A way back. The bond company may be released from the debt if the person lands in jail again soon enough. The window runs 180 days on misdemeanors and 270 on felonies (CCP art. 22.13).
- A new crime. Missing court on purpose is its own offense, bail jumping. Its level follows the original charge, from a Class C ticket up to a third-degree felony (Penal Code 38.10).
For a refund, call the felony records line at 210-335-2591 or misdemeanor Central Filing at 210-335-2238.
↑ Back to the question list14. How are trust money and belongings collected at release?
Leftover funds on the jail account are handled by the inmate banking staff at the Adult Detention Center, 200 N. Comal Street, San Antonio, TX 78207. Call them at 210-335-6287 to ask how leftover trust money is paid back after release.
For clothes, keys and other items taken at booking, call the Sheriff's Office at 210-335-6000. Ask what hours pickup runs, which ID they accept, and if a release slip signed by your loved one is needed. Our jail account money page covers deposits too.
↑ Back to the question list15. Bexar County federal arrest: who controls release?
The Western District of Texas, San Antonio Division, takes federal cases from this county. Its clerk works at 262 West Nueva Street, Room 1-400, San Antonio, TX 78207, 210-472-6550. State bond rules play no part in these cases.
- At the person's first federal court date, the judge decides jail or release until trial at a detention hearing (18 U.S.C. 3142).
- The U.S. Marshals Service keeps the person in custody before trial. It is at 262 West Nueva Street, Room 2-300, San Antonio, TX 78207, 210-332-6800. Call to ask which jail is holding them.
- The Federal Public Defender's main office is at 300 Convent Street, Room 2300, San Antonio, TX 78205, 210-472-6700.
- Federal prosecutors at the U.S. Attorney's Office sit at 601 NW Loop 410, Suite 600, San Antonio, TX 78216, 210-384-7100.
- Once a prison sentence starts, use the Federal Bureau of Prisons inmate locator.
16. Why might ICE keep someone after their bond clears?
The bond takes care of the state charge only. An immigration hold is a separate matter, and it usually plays out like this:
- U.S. Immigration and Customs Enforcement (ICE) delivers Form I-247A to jail staff. People call this paper a detainer.
- Its request: keep the person up to 48 hours after they would otherwise be released (8 CFR 287.7(d)).
- Texas jails are required to follow detainers. Someone who can prove citizenship or lawful presence goes free (CCP art. 2A.060). The 2017 law S.B. 4 also bars any local policy that slows immigration enforcement (Government Code 752.053). And under a 2025 state law, each county running a jail must try to sign a 287(g) agreement with ICE before December 1, 2026.
- ICE officers pick the person up. Cases here fall under the San Antonio Field Office, 3523 Crosspoint Drive, San Antonio, TX 78217, 210-564-3300. Its detention sites include the Dilley Immigration Processing Center and the Karnes County Immigration Processing Center.
- Look the person up on the ICE Online Detainee Locator. The A-number works best. Lacking that, search the name and pick the nation of birth.
17. Where is a Texas prison sentence served?
State jail and prison terms are served in units run by the Texas Department of Criminal Justice. Following the sentence, the person often remains at the Comal Street jail until TDCJ takes custody. Intake comes first. Then the state places them at a unit that suits the sentence and their needs.
- Use the TDCJ inmate search. A last name, a TDCJ number or a SID number all work. Results refresh on business days and run at least a day behind.
- Our Texas state prisons page covers each unit.
- State jail felonies carry a term of 180 days up to two years inside a state jail unit (Penal Code 12.35). Third-degree felonies and above mean prison time (Penal Code 12.31-12.34).
18. How are Bexar County kids under 17 released?
Texas juvenile court handles young people who were 10 to 16 years old when the offense happened. Seventeen-year-olds land in adult court (Family Code 51.02(2)). A parent has to be notified promptly by police (Family Code 52.02).
- A held child goes to the Juvenile Detention Center, 600 Mission Road, San Antonio, TX 78210, 210-335-7600. It is not the adult jail.
- Expect a detention hearing no later than the second working day. A child taken in on a Friday or Saturday gets one on the first working day. A lawyer is assigned before that hearing (Family Code 54.01).
- Juvenile Probation is at 301 East Mitchell, San Antonio, TX 78210, 210-335-7500, weekdays 8:00 a.m. to 5:00 p.m.
- Long-term treatment after a court order happens at the Krier Center, 3621 Farm Rd., San Antonio, TX 78223. Juvenile Probation answers questions about it.
The child must be sent home unless the judge finds one of the reasons the law lists for keeping them (Family Code 54.01(e)).
↑ Back to the question listPosting Bail at the Bexar County Adult Detention Center
Bexar County bail amounts come out of Central Magistration on Comal Street. The information desk at 210-335-6201 reads out the bond type and amount on each charge once you give the arrestee's legal name and birthday.
Bexar County Video Visitation Hours
| Day | Public Visits |
|---|---|
| Monday | No public visits (attorneys and professionals only) |
| Tuesday through Friday | 8:30 a.m. to 8 p.m. |
| Saturday | 8 a.m. to 3 p.m. |
| Sunday | Closed, except Easter, Mother's Day and Father's Day (8 a.m. to 3 p.m.) |
The Video Visitation Center closes on Thanksgiving and Christmas. Hours can shift, so call visitation staff at 210-335-8270 to confirm before you book.
ICSolutions Video Visitation provides a secure online platform that enables families to conduct scheduled face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.icsolutions.com and sign into your account.
- Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Schedule Visit, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select a time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Remote Video Visitation, ICSolutions provides calling and voicemail services at participating correctional facilities:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Inmate Voicemail Services: Leave recorded voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
Criminal Courts for Bexar County Cases
Felony cases go to the ten criminal district courts, the 144th, 175th, 186th, 187th, 226th, 227th, 290th, 379th, 399th and 437th, most of them in the Cadena-Reeves Justice Center at 300 Dolorosa. Class A and B cases land in one of the Bexar County Courts at Law; the general courthouse switchboard on Dolorosa, 210-335-2011, routes those calls.
Prosecution is handled by Criminal District Attorney Joe Gonzales's office in the Paul Elizondo Tower, 101 W. Nueva, 210-335-2311.
Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.
Important: Delivery Schedules and Package Quotas
Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.
Step-by-Step Instructions to Register and Access Service
- Visit the official Access Securepak online store at www.accesscatalog.com.
- Select the state and the specific jail or correctional institution from the dropdown menu.
- Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
- Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
- Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
- Check out using your debit or credit card and save the order confirmation tracking number.
What the Inmate Needs to Do
The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-800-546-6283
Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send cash directly to their personal account so they can buy items independently.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: Access Corrections / Keefe Group Inmate Trust Money Deposits - Digital Messaging & Photos: Send fast electronic letters and digital pictures to their tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos
Buy Commissary for an Inmate in the Bexar County Adult Detention Center
Commissary Complaints and Refunds
For problems with orders, care packages or refunds, the Sheriff lists the commissary contacts at 210-335-5074; put the SID in every complaint email so staff can pull the right account.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Bexar County Adult Detention Center
Deposits by Mail: Inmate Trust Fund
Postal deposits for Comal Street go to Inmate Trust Fund, P.O. Box 831609, San Antonio, TX 78283; the trust office takes money orders or cashier's checks with "Inmate Trust Fund" on the payee line and the detainee's name and SID along the bottom edge. Paper currency and checks drawn on a personal bank account are refused by the trust office, so leave both out of the envelope.
Trust fund supervisors answer at 210-335-6287.
Send an Inmate Mail in the Bexar County Adult Detention Center
Every letter for the Bexar County Adult Detention Center goes to the jail's mailroom on North Comal Street in San Antonio. Staff open and check each piece, then scan it to the inmate's kiosk, where it stays viewable for up to six months. The paper is kept two business days and then destroyed, so never mail anything you want back. Scanning lets the jail screen out paper soaked in drugs before anything reaches a housing unit.
Letters, legal mail and books:
Inmate's Full Name & SID Number
Bexar County Adult Detention Center
200 N. Comal Street
San Antonio, TX 78207
- SID number: It is required. Put it with the person's full name, and add their unit if you know it. Mail without the SID number is returned. Look it up with the county's search.
- Delivery: Monday through Friday, except federal holidays. Mail for someone who was released or moved goes back to the sender.
- Photos: Up to six per envelope, none larger than 5 x 7 inches, with no nudity, gang signs, weapons or drugs.
- Cards: Greeting cards with ribbon, glitter, string, beads or music are refused.
- Not allowed in letters: Cash, checks, money orders, original documents, hard plastic, cardboard, art supplies, and pages torn out of anything, including maps, calendars, catalogs and posters.
- Books: Paperbacks with glued ("perfect") binding only, sent by a publisher or an established bookstore by regular mail or a major delivery company. Nothing from family, friends or outside sellers, and an inmate may keep three books at a time. Newspapers and magazines follow the same shipping rule.
- Money by mail: Use a money order or cashier's check payable to "Inmate Trust Fund", with the inmate's name and SID number written along the bottom. It goes to the Inmate Trust Fund's own post office box in San Antonio, not to the jail. Questions: 210-335-6287. Online, use the Sheriff's deposit service.
- Mailroom: Call 210-335-6240 about a letter.
Inmates can also receive electronic messages, though legal mail must never be sent that way.
ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.
Important: Wireless Carriers Restrict Inmate Calls by Default
Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.
Step-by-Step Instructions to Register and Fund an Account
- Visit www.icsolutions.com or call customer support at 1-888-506-8407.
- Click Create an Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently detained.
- Link the inmate to your profile using their full legal name and booking ID number.
- Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
- Select your deposit amount and complete payment using a credit or debit card.
- Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:
- Inmate Voicemail Services: Leave one-way voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.
Important: Voicemail Feature Availability Varies by Facility
Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.
Step-by-Step Instructions to Leave an Inmate Voicemail
- Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
- Confirm that your loved one's detention facility supports the voicemail feature.
- Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
- Follow the automated voice prompts and enter the inmate's booking identification number.
- Record your personal voice message (typically up to 3 minutes in length).
- Accept the call charges using funds from your prepaid account balance or a credit card.
What the Inmate Needs to Do
When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
CorrectPay Digital Messaging provides an electronic two-way communication service connecting family members and friends with incarcerated individuals via housing-unit kiosks and secure handheld tablets. Messages and approved digital photos arrive within hours instead of waiting days for postal mail delivery.
Important: Electronic Mail Rules and Verification Differ
Inmates cannot receive incoming telephone calls, and physical postal mail regulations vary widely across correctional systems. While some jails continue to accept physical paper letters, many facilities have transitioned to digital-only mail scanning or restrict postal delivery, which you should confirm by checking facility guidelines. If you do not register online and set up message credits immediately, your loved one may face lengthy communication delays while waiting for updates from home.
Step-by-Step Instructions to Register and Send Messages
- Go to www.correctpay.com or open the CorrectPay mobile app on your smartphone.
- Create a user profile with your email address and primary telephone number.
- Select the state and facility where the inmate is currently housed.
- Link the inmate to your profile using their full legal name or facility booking ID.
- Purchase a digital messaging stamp bundle using a debit or credit card.
- Type your message in the composition window and attach approved JPEG photos if allowed by the facility.
- Optionally include a prepaid reply credit so your loved one can respond even if their account has no funds.
- Submit your message to the jail screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by facility mailroom staff. Once approved, the message appears in the inmate's inbox on their housing unit kiosk or assigned tablet. The inmate opens the message, reads your letter, and types an electronic reply using their available credits.
Official Provider: CorrectPay Official Website
Customer Service Telephone: 1-855-836-3364
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CorrectPay (VendEngine)
In addition to Digital Mail & Messaging, CorrectPay provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send funds directly to an inmate's personal trust account for canteen and phone usage.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: CorrectPay Trust Deposits - Commissary Orders & Snack Packs: Order pre-approved snack bundles and hygiene products sent directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: CorrectPay Store Packages - Cash Bail & Bonding Services: Pay bail online 24/7 to secure quick discharge from custody.
• Learn more on our website: Cash Bail & Bonding Guide | • Visit official vendor page: CorrectPay Bail Services - Inmate Phone Time: Add calling credits so your loved one can call your telephone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: CorrectPay Phone Time - Remote Video Visits: Conduct live face-to-face video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: CorrectPay Video Visits
Information for this service is currently unavailable.
Bexar County County Jails
Bexar County Juvenile Facilities
- Jail (Main): 210-335-6201
- Administration: 210-335-6219
- Adult Probation: 210-335-7200
- Bail: 210-207-7532
- Booking: 210-335-6201
- Crime Victims: 210-335-2105
- Criminal Court: 210-335-2011
- District Attorney: 210-335-2311
- Drug Court: 210-335-3063
- Inmate Accounts: 210-335-6287
- Inmate Info: 210-335-6201
- Juvenile Court: 210-335-1171
- Juvenile Probation: 210-335-7500
- Public Defender: 210-335-0706
- Reentry Resources: 210-335-8744
- San Antonio Municipal Ct: 210-207-8970
- San Antonio Police: 210-207-7484
- Sheriff: 210-335-6000
- Visitation: 210-335-8270
The Bexar County Adult Detention Center serves the following cities and towns of Bexar County: Alamo Heights, Balcones Heights, Castle Hills, Converse, Elmendorf, Grey Forest, Helotes, Hill Country Village, Hollywood Park, Kirby, Leon Valley, Live Oak, Olmos Park, San Antonio, Schertz, Shavano Park, Somerset, Terrell Hills, Universal City, Von Ormy and Windcrest.