Collin County Juvenile Detention Inmate Phone & Email

Collin County Juvenile Detention Inmate Phone Use

The information below provides complete instructions regarding Collin County Juvenile Detention inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Collin County County Jail in McKinney, Texas.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

How an Inmate Makes a Phone Call to You or Others from Collin County Juvenile Detention

To set up a phone account so that your inmate can call you from Collin County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Collin County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


How to Deposit Money into an Inmate's Account in Collin County Juvenile Detention

To deposit money into the account of an inmate in Collin County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select Texas.
  • Select Collin County Juvenile Detention
  • Enter the Inmate ID of your inmate.  This can be found by calling 972-547-5400 or by looking up the inmate's name in the Inmate Search link above.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Collin County Juvenile Detention

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, check out our Send Money Page.


How Do Inmates in Collin County Juvenile Detention Make Phone Calls?

To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:

  • Collin County Juvenile Detention uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Collin County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Collin County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


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