Ask IAH (Polk) ICE Detention Center whether a newly booked inmate gets a free phone call. After that, an inmate can call you through an NCIC account that you set up and fund.
The inmate can call you using credits or money that you or someone else purchases from NCIC. Call 800-943-2189 for help setting up your account OR email them at info@ncic.com
When your inmate is booked into IAH (Polk) ICE Detention Center, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Address:
3400 FM 350 South
Livingston, TX 77351
Phone:
936-967-8000
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by IAH (Polk) ICE Detention Center, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
Full list of participating jails.
To make a phone call to you from IAH (Polk) ICE Detention Center, your inmate will phone you direct from the jail.
If you haven't set yourself (and your phone number) up in the NCIC system, the call will not go through, however you will receive a notice that someone using the phone number 800-943-2189 attempted to phone you.
Once you register yourself (and your phone number), AND prefund the account with NCIC you will have the option of accepting, denying or blocking any phone call coming from 800-943-2189.
NCIC shows the current per-minute rate when you set up the account.
Can I call an inmate in the IAH (Polk) ICE Detention Center?
Can I leave a message for an inmate in the IAH (Polk) ICE Detention Center?
Can an inmate in the IAH (Polk) ICE Detention Center call me?
Can an inmate in the IAH (Polk) ICE Detention Center call their friends?
How much does it cost for an inmate in the IAH (Polk) ICE Detention Center to call me?
What times are inmates in the IAH (Polk) ICE Detention Center allowed to make phone calls?
How often can inmates in the IAH (Polk) ICE Detention Center make phone calls?
What is the inmate telephone service for the IAH (Polk) ICE Detention Center?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the IAH (Polk) ICE Detention Center?
What is the most that an inmate in the IAH (Polk) ICE Detention Center can spend on phone calls?
What is the difference between a phone call and a video call?
Can inmates in the IAH (Polk) ICE Detention Center use their cell phone?
Is it illegal for an inmate to use a cell phone in the IAH (Polk) ICE Detention Center?
No, you cannot call an inmate in the IAH (Polk) ICE Detention Center. You can however call 936-967-8000 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for NCIC is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 936-967-8000.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The IAH (Polk) ICE Detention Center will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the IAH (Polk) ICE Detention Center offers that service call NCIC, with additional information found at the top of this page or call the jail at 936-967-8000.
Yes, an inmate in the IAH (Polk) ICE Detention Center can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 936-967-8000 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the IAH (Polk) ICE Detention Center requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or NCIC phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their NCIC inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the IAH (Polk) ICE Detention Center to control who the inmate can speak with.
What a call costs depends on the jail’s phone provider, NCIC, and on the type of account you use. Check with NCIC for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the IAH (Polk) ICE Detention Center can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the IAH (Polk) ICE Detention Center during which hours inmates can make phone calls.
Ask the IAH (Polk) ICE Detention Center whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add NCIC phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
Information about the NCIC inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 936-967-8000 to get the answers to your questions.
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the IAH (Polk) ICE Detention Center cannot text from the phones, but more and more jails, including this one, are bringing in a NCIC text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Ask the IAH (Polk) ICE Detention Center whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add NCIC phone time.
Rates and limits vary by jail; call the jail or the provider.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 936-967-8000 to see if the IAH (Polk) ICE Detention Center’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if IAH (Polk) ICE Detention Center offers NCIC video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 936-967-8000 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the IAH (Polk) ICE Detention Center.
That said, if it is found that you knowingly were doing it, you could have your visitation or NCIC phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
IAH (Polk) ICE Detention Center uses the services of NCIC for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.
You can deposit money three different ways:
• Deposit online at NCIC.com
• Ask IAH (Polk) ICE Detention Center whether it has an NCIC deposit kiosk and where it is.
• Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: NCIC's terms put the live-agent fee for a phone payment or account set-up at no more than $5.95.)
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
Calls may be recorded or monitored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Sign up with NCIC to connect with your inmate at IAH (Polk) ICE Detention Center by clicking the banner below.