Address:
2811 Public Road
Tyler, TX 75710
Phone:
903-590-2661
Once you register, choose the option for 'Video Calls' or Video Visits and you will be prompted for the information required, which will include copies of your state issued ID and more.
For help with signing up and using the inmate visitation app, go here to get your questions answered.
Note: While JailATM also offers the following inmate services, Smith County Low Risk Detention Center may not allow all of them. Check on the JailATM website to confirm.
Services available through JailATM are subject to change with no notice.
You Can Send Money
Smith County Low Risk Detention Center may have an agreement with JailATM so that you can deposit money online or using the kiosk in the jail lobby.
You Can Send Gift Packs
Smith County Low Risk Detention Center may have an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to the inmate. Check the JailATM website to see if they allow Gift Packs.
These can be ordered by you online and are delivered directly to the inmate.
You Can Email Inmate
Smith County Low Risk Detention Center may have an agreement with JailATM which handles secure messaging between you and your inmate. Check the JailATM website to see if they allow emailing your inmate.
Customer Support: 877-810-0914.
REMOTE VISITATION SCHEDULE
DAY | TIMES |
SUNDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
MONDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
TUESDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
WEDNESDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
THURSDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
FRIDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
SATURDAY | 11:00AM - 11:40AM 12:00PM - 7:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Smith County Low Risk Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To receive phone calls from an inmate in Smith County follow these instructions:
Smith County Low Risk Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Smith County Low Risk Detention Center, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.
For all the information regarding phone calls with Smith County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
To visit an inmate in Smith County follow these steps:
For full instructions on all the benefits of using JailATM to visit a Smith County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
Postcards
The Smith County Low Risk Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Smith County Low Risk Detention Center also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID# (call 903-590-2661 for this number)
c/o Smith County Jail
2830 S. Hulen St.
Box 809
Fort Worth, TX 76109
Legal Mail
Send all legal Mail to this Address:
Inmate's Full Name & Inmate ID# (call 903-590-2661 for this number)
c/o Smith County Jail
206 E. Elm Street
Tyler, TX 75702
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Smith County Low Risk Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Smith County Low Risk Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID# (call 903-590-2661 for this number)
c/o Smith County Jail
206 E. Elm Street
Tyler, TX 75702
Using Jail ATM Digital Messaging with an Inmate at Smith County Low Risk Detention Center - Sending and Receiving Messages.
How It Works:
Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.
To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.
To deposit money online for an inmate in Smith County Low Risk Detention Center follow these steps:
For all information, tips and procedures for sending money to an inmate in Smith County Low Risk Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Smith County.