Riverside Regional Jail
Riverside Regional Jail
Physical Address
500 FOLAR TrailNorth Prince George, VA 23860
Jail Phone Number
804-524-6600Prince George County Inmate Search: Locating a Loved One at Riverside
Officers and deputies deliver arrested adults to Riverside Regional Jail, whose street address reads 500 Folar Trail, North Prince George, VA 23860 (the county line is close by). Below are answers on charges, visits, deposits, mail and hearings.
Start by using the jail's official inmate search. Searching by name shows if a person is in custody, plus the charges. A fresh arrest may take some time to appear. Our mugshots answer shows how to ask for a booking photo.
Next, ring the jail at 804-524-6600. Read out the name on their ID and their birth date, and ask which building they are in. Our bail page is the place for release questions, and the court page is the place for hearing questions.
Read inmate search answers
1. How do I use the Riverside jail inmate search?
The jail runs this search itself, and it lists the people it holds. No account is needed. Try this:
- Go to the jail's search page.
- Start with a last name only. If dozens appear, narrow it with a first name.
- Read the charges on each row and check birth date or other details to confirm you have the right person.
- Copy down the inmate ID. Deposits, visits and mail all use it.
Nothing came up? Try a nickname or a different spelling. After that, call 804-524-6600 and ask a staff member to run the name for you.
↑ Back to the question list2. Why isn't my person listed on the Prince George County jail search?
A blank page has a few usual causes:
- Still in intake. Processing sometimes runs for hours.
- Held at a police building first. Officers may question a person at their station before any jail trip.
- Already out. A citation, a signed promise, or a bond paid fast can mean a very short stay.
- Different jail. Someone picked up in another place may be in that place's cell block.
- State custody. Someone already sentenced may be in a prison run by the state.
- Minor. Suspects younger than 18 are kept apart from adults.
For a clear answer, ring the jail at 804-524-6600.
↑ Back to the question list3. Which jails could be holding a Prince George County arrestee?
Riverside is the usual place. Its street address is 500 Folar Trail, North Prince George, VA 23860, and the phone is 804-524-6600 (see the Riverside Regional Jail page). A regional authority owns it, and the members are the counties of Charles City, Chesterfield, Surry and Prince George, along with Colonial Heights, Hopewell and Petersburg.
The system includes a Pre-Release Center besides the main jail, and both lobbies hold deposit kiosks. Its public pages do not spell out what each building is for, so ask staff which one has your person.
Someone arrested in a neighboring place could be held there instead. Check the Chesterfield County Jail or the Sussex County Jail pages for their addresses and phones. Federal, immigration and state-prison questions come near the end.
↑ Back to the question list4. Does the Prince George County search have mugshots?
To learn if a mugshot is available, ask the jail at 804-524-6600. Adult booking photos are public in Virginia once taken at intake, and § 2.2-3706 of the state Freedom of Information Act tells agencies to hand them over. An open felony probe is the main reason one may be held back. Photos of minors stay private.
Contact whoever made the arrest. For county police dial 804-733-2773, and for the Sheriff's Office dial 804-733-2690.
- ICE holds its own mugshots. Ask for them through the ICE FOIA form page.
- Federal agencies do not release arrest photos to families or reporters. Only the U.S. Marshals Service may do so, for a fugitive for example.
5. Does VINE warn me when a person leaves the jail?
Yes, through VINE, a free Virginia service. Alerts arrive when someone walks out of a local or regional jail, is transferred, or leaves a state prison. Register at VINELink or call 800-467-4943 any time of day. Pick a call, text or email.
Treat VINE as a safety net. Keep checking the jail search, and phone 804-524-6600 if you need to know right now.
↑ Back to the question list6. What does a Riverside magistrate do about bail?
Within hours of booking, a magistrate chooses the terms of release, whatever the time of day. The office that serves Hopewell and Prince George is inside the jail building on Folar Trail, North Prince George, VA 23860, 804-524-6611. Magistrates here have three tools. A plain signed pledge to return is the lightest. Next comes the unsecured bond, which demands payment only after a missed hearing. The heaviest is a secured bond, paid with cash, land equity or a bondsman's help. Extra rules are common, such as keeping away from the complainant.
- A person who remains in custody is seen by the General District Court judge at its next sitting, and the bail can be reviewed then.
- A bondsman's fee is a share of the bond, from ten up to fifteen percent, and it stays with the bondsman for good.
- Phone the jail at 804-524-6600 to learn where and how to pay before you carry any money in.
Our bail page has the local steps, and for the statewide law, read our Virginia bail laws guide.
↑ Back to the question list7. How can I learn the charges against my person?
The jail search shows charges for people now in custody. After a case is filed, the court clerk's records show every count.
- Traffic and misdemeanor matters sit with the General District Court clerk, 804-733-2783.
- The Circuit Court clerk, 804-733-2640, holds felony files.
- Both offices are at 6601 Courts Drive, Prince George, VA 23875.
Another route is the state's Online Case Information System, which searches General District criminal and traffic dockets, grown-up criminal matters in the JDR court, and Circuit Court dockets. Children's cases never appear.
The prosecutor, known as the Commonwealth's Attorney, decides the final charges. Find the office at 6601 Courts Drive, Prince George, VA 23875, 804-733-2790.
↑ Back to the question list8. How can a family with little money get legal help?
This county is not on the Indigent Defense Commission's list of public defender offices. A judge therefore appoints a private attorney for people who can't pay. The person asks the magistrate, or speaks up in court on the first date. Then they complete a sworn financial statement. Under § 19.2-159, the judge then decides about eligibility.
The clerk of the General District Court can explain the form: 6601 Courts Drive, Prince George, VA 23875, 804-733-2783.
A family can also pay for a lawyer. Do it soon, because the first hearing comes quickly.
↑ Back to the question list9. What are the visiting rules at Riverside Regional Jail?
You book a visit in advance on the jail's online portal, which ICSolutions provides. Know these rules:
- Show up 15 minutes early.
- Each visit allows up to three visitors, with at most two of them children.
- Carry a photo ID.
- Video visits also run through ICSolutions.
Schedules can shift, so call 804-524-6600 to confirm. Our visiting guide has tips. Visitors report to 500 Folar Trail, North Prince George, VA 23860 (street address).
↑ Back to the question list10. How can I add money for someone at Riverside?
There are three choices:
- Kiosk. Both lobbies have one, in the main jail and at the Pre-Release Center, and it takes cash or a card.
- Money order or certified funds. Bring it to the lobby.
- Online. The jail points families to Access Corrections.
The lobby is open weekdays from 7:00 a.m. to 9:30 p.m. and weekends from 8:00 a.m. to 9:30 p.m. Bring the name and ID number you got from the jail search. Our money guide covers deposit methods, while the commissary guide covers what the funds can buy. Call 804-524-6600 with questions.
↑ Back to the question list11. How does my person get in touch from inside?
ICSolutions handles calls, messages and tablets. Your loved one calls you, so set up your account with the vendor ahead of time.
- Phone service help: 888-506-8407.
- Tech help: 888-646-9437.
- Questions about jail rules: 804-524-6600.
Calls may be listened to, so keep case details for your lawyer. Our guides on jail phones and inmate email cover more.
↑ Back to the question list12. Which address gets mail to my person at Riverside?
Letters go to a postal box in Maryland, not the jail's street address. Put the person's name and ID on line two:
Riverside Regional Jail VA
Full name, then ID number
P.O. Box 247
Phoenix, MD 21131
Letters are scanned and delivered to the person's tablet. Include your return address. Never tuck cash inside. See our mail guide for general tips, or ask the jail at 804-524-6600 what may be sent.
↑ Back to the question list13. What do I do to claim their belongings?
Property can be picked up only during the first 15 days, and only keys and bank cards. Make an appointment with the property department by calling 804-524-6600.
After day 15, the person can mail things out after filling in a removal form. Ask staff how that works for other items. Staff work from 500 Folar Trail, North Prince George, VA 23860 (street address).
↑ Back to the question list14. What if my person needs medical care at Riverside?
Call 804-524-6600 and ask for medical staff. Say the full name and ID number, what is wrong, plus any medicine, dose and doctor. Remind them to submit a sick-call request themselves.
In a crisis that threatens life, call 911 first. Should you worry about their state of mind, tell the dispatcher.
↑ Back to the question list15. How do I learn whether there is a Prince George County warrant?
The Sheriff's Office, 804-733-2690, and county police, 804-733-2773, serve warrants. Start with the Sheriff's Most Wanted page, or call and ask. For a case check, contact the General District Court clerk at 804-733-2783 or the Circuit Court clerk at 804-733-2640, or use the state's online case lookup. A lawyer should review any warrant before the person turns up in court. Next, phone the court behind the warrant. The clerks' offices are at 6601 Courts Drive, Prince George, VA 23875.
↑ Back to the question list16. Which office knows when the case is next in court?
Call the clerk of the court holding the file:
- Combined General District and JDR Court, 6601 Courts Drive, Prince George, VA 23875, 804-733-2783. Hours run from 8:00 a.m. to 4:00 p.m. Traffic, misdemeanors and early felony hearings are here, and family cases use the JDR side. Its postal box is P.O. Box 187.
- Circuit Court, 6601 Courts Drive, Prince George, VA 23875, 804-733-2640. Hours run from 8:30 a.m. to 5:00 p.m. Indicted felonies and appeals land here. Its postal box is P.O. Box 98.
Our court page walks you through the road from arraignment to verdict. A clerk finds a hearing date from the legal name plus date of birth.
↑ Back to the question list17. What if federal agents hold the person?
Federal charges are heard at the Eastern District of Virginia courthouse in Richmond, 701 East Broad Street, Richmond, VA 23219. The criminal clerk's line is 804-916-2230.
- Under 18 U.S.C. § 3142, a detention hearing comes early, and the federal judge chooses custody or conditional freedom before trial.
- Before trial, the Marshals Service has custody of federal defendants and often rents local jail beds. The Richmond office is at 701 East Broad Street, Suite 2800, Richmond, VA 23219, 804-545-8501.
- A sentenced federal prisoner is listed in the Bureau of Prisons locator after the move.
18. Why would ICE want my person?
Steps often run like this:
- A detainer arrives as Form I-247A. It carries ICE's ask for extra time in custody.
- Under 8 CFR 287.7(d), the jail may keep the person up to 48 hours after they would otherwise be released.
- After that, ICE collects the person through its Washington Field Office, which sits at 14797 Murdock Street, Chantilly, VA 20151, 703-633-2100.
- The ICE Online Detainee Locator can find a detainee. Enter the name plus birth country, or enter an A-number.
Virginia's detainer rules shift in 2026. Phone the jail to learn which ones apply now. Note that an executive directive of February 2026 touched state agencies only, and it closed their 287(g) programs.
↑ Back to the question list19. Could my person already be at a state prison?
People sentenced to state time may sit in the jail for a time, then move on to a prison once the state has a bed.
- Search by name or DOC number with the Virginia inmate locator, which is refreshed daily.
- The department's main line is 804-674-3000.
- For visit and mail rules, read our guide to state prisons in Virginia.
20. What happens to a Prince George County teen who is arrested?
Children's cases belong to juvenile court, and the adult jail does not take them. Only a judge, intake officer or magistrate can send a child to detention. The Juvenile and Domestic Relations court takes the case: 6601 Courts Drive, Prince George, VA 23875, 804-733-2781.
For intake questions, reach the 6th District Court Service Unit, 100 East Broadway, Suite G05, Hopewell, VA 23860, 804-541-2265.
The state's detention list includes Crater Juvenile Detention Center, 6102 County Drive, Disputanta, VA 23842, 804-732-3803. Ask the court whether a child is there. Juvenile photos and records are private.
↑ Back to the question list21. Who are the police and deputies in Prince George County?
County police cover the whole county, which has no incorporated towns and so no town departments. Agencies to call:
- County Police Department, 6600 Courthouse Road, Prince George, VA 23875, non-emergency 804-733-2773.
- Sheriff's Office, 6601 Courts Drive, Prince George, VA 23875, 804-733-2690. Deputies guard the courthouse, serve court papers and run home incarceration.
- Virginia State Police, Division One, 2434 Pine Forest Drive, Colonial Heights, VA 23834, 804-609-5500. Troopers patrol highways here.
Prince George County bail help
People arrested in Prince George County are taken to the Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860. It has a main building and a Pre-Release Center. A magistrate for the county works inside. This page explains bail, paying a bond and what comes next.
First, type the full name into the Riverside inmate lookup. Our Prince George Inmate Search page covers jail bookings, new arrests, what someone is charged with and picking up their belongings.
Call the jail at 804-524-6600 and ask how much bail is and when the first hearing happens. The magistrate answers at 804-524-6611. After that, see how the Prince George courts will handle the case.
1. Where are Prince George arrestees held?
At the Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860, phone 804-524-6600.
↑ Back to the question list2. Where is the magistrate?
At the jail, 500 Folar Trail, North Prince George, VA 23860, 804-524-6611.
↑ Back to the question list3. How do I search?
4. Which court?
The Prince George combined district court, 804-733-2783, and the Circuit Court, 6601 Courts Drive, Prince George, VA 23875, 804-733-2640.
↑ Back to the question list5. What happens after a Prince George arrest?
County police book the person at the Riverside Regional Jail on Folar Trail. The magistrate for Prince George and Hopewell works inside, so a decision usually comes within an hour or two (Va. Code § 19.2-80).
↑ Back to the question list6. What release terms does the Riverside magistrate use?
Many people sign and go home; others get an unsecured bond or must post money before release (Va. Code § 19.2-123).
↑ Back to the question list7. How do Prince George families post bond?
At Folar Trail, with cash, real estate or a DCJS-licensed bail agent (Va. Code § 9.1-185) charging 10% to 15% that is not returned (Va. Code § 9.1-185.8). The jail office never closes (Va. Code § 19.2-48.1).
↑ Back to the question list8. Who looks at a Prince George bail again?
The combined district court at 6601 Courts Drive, when it next meets (Va. Code § 19.2-158). Appointed counsel is sorted out at the same hearing (Va. Code § 19.2-159). Circuit Court at the same address hears appeals (Va. Code § 19.2-124).
↑ Back to the question list9. How does a Prince George case move?
The Courts Drive district court tries misdemeanors, appealable within 10 days (Va. Code § 16.1-132), holds felony preliminaries (Va. Code § 19.2-218) and hears juvenile cases (804-733-2783) (Va. Code § 16.1-241).
↑ Back to the question list10. Can a Prince George defendant get counsel?
Yes. A Courts Drive judge reviews a sworn income form and appoints a lawyer when jail is possible (Va. Code § 19.2-159).
↑ Back to the question list11. What about soldiers from the nearby Army post?
Soldiers arrested off post by county police go through the same steps. The Army may add its own rules, which are separate from bail. An arrest on post itself may become a federal case (18 U.S.C. § 3142).
↑ Back to the question list12. What if a Prince George defendant misses court?
Courts Drive orders deputies to bring the person in, keeps the money and may allow a new charge (Va. Code § 19.2-128).
↑ Back to the question list13. Where do federal Prince George cases go, and what do co-signers owe?
They are tried in Richmond, about 35 minutes north, by the Eastern District of Virginia (18 U.S.C. § 3142). A Prince George co-signer pays if the person skips (Va. Code § 19.2-143), unless the person is returned to Riverside first (Va. Code § 19.2-149).
↑ Back to the question list14. Who will confirm a Prince George County bond?
Jail: 804-524-6600. Magistrate: 804-524-6611. District court: 804-733-2783.
↑ Back to the question listContacts for Prince George County
- Jail
- Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860; 804-524-6600
- Magistrate
- 500 Folar Trail, North Prince George, VA 23860; 804-524-6611
- District court
- 6601 Courts Drive, Prince George, VA 23875; 804-733-2783
- Circuit court
- 6601 Courts Drive, Prince George, VA 23875; 804-733-2640
- Inmate search
- Prince George County inmate search
This page is not legal advice.
Riverside Regional Jail Inmate Visitation Schedule
500 FOLAR Trail
North Prince George, VA 23860
804-524-6600
- On - site Visits are Saturdays and Sundays from 8:00AM to 4:45PM.
- The visitation schedule changes and is updated on a monthly basis. It is based on the inmate's Housing Unit.
- For the most recent schedule for on-site visits visit the Riverside Regional Jail Visitation Page.
Riverside Regional Jail Inmate Visitation Schedule
500 FOLAR Trail
North Prince George, VA 23860
804-524-6600
- First, you must register an account with IC Solutions, then add Riverside Regional Jail, then your inmate.
- Second, you can choose a time to visit.
- Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
- Inmates will be allowed two, thirty minute onsite visits per week and five, thirty minute visits offsite per week.
- There is no charge for Onsite Video Visits.
- Offsite Video Visits range from $7.50 to $10.00 for 30 minutes.
- All visits must be scheduled 24 hours prior to the appointment or up to 1 weeks in advance.
- CHECK-IN: 10 minutes prior to scheduled visit.
- Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
- Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
- If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.
ON-SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 10:00AM - 7:30PM |
| MONDAY | 10:00AM - 7:30PM |
| TUESDAY | 10:00AM - 7:30PM |
| WEDNESDAY | 10:00AM - 7:30PM |
| THURSDAY | 10:00AM - 7:30PM |
| FRIDAY | 10:00AM - 7:30PM |
| SATURDAY | 10:00AM - 7:30PM |
REMOTE VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| MONDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| TUESDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| WEDNESDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| THURSDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| FRIDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
| SATURDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
ICSolutions Video Visitation provides a secure online platform that enables families to conduct scheduled face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.icsolutions.com and sign into your account.
- Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Schedule Visit, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select a time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Remote Video Visitation, ICSolutions provides calling and voicemail services at participating correctional facilities:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Inmate Voicemail Services: Leave recorded voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
Prince George courts for criminal charges, plus the regional jail
Criminal cases here are heard in one shared district courthouse or in the Circuit Court, which handle adults and juveniles. Both sit at 6601 Courts Drive, Prince George, VA 23875. Adults held after arrest stay at Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860. Below you can see which court takes which charge.
Trying to find someone? Check the jail's online list first. Our Recent Arrests page covers new charges, warrants and mugshots.
Ring the district clerk's office at 804-733-2783 and say you need to learn when your person must be back in front of a judge. For felony files, the Circuit Court clerk answers at 804-733-2640. Want someone out sooner? Read the Prince George bail page.
1. Courts in Prince George County (circuit, general district, and juvenile and domestic relations courts)
Prince George County lies south of the James River between the cities of Hopewell and Petersburg, and its government and courts are grouped together on Courts Drive in the county seat of Prince George. Misdemeanors, traffic charges, juvenile matters and family-assault cases are heard by the Prince George General and Juvenile and Domestic Relations District Combined Courts, while felonies and appeals go to the Prince George Circuit Court, part of Virginia's 6th Judicial Circuit. The county's own elected Commonwealth's Attorney prosecutes these cases. Adults who are not released after an arrest are held at the Riverside Regional Jail, which happens to sit inside the county near North Prince George.
- Prince George Circuit Court (felonies, jury trials, appeals from the district courts), 6601 Courts Drive, P.O. Box 98, Prince George, VA 23875; Circuit Court Clerk (804) 733-2640
- Prince George General and Juvenile and Domestic Relations District Combined Courts, 6601 Courts Drive, P.O. Box 187, Prince George, VA 23875, (804) 733-2783 or (804) 733-2781
- Magistrate, Hopewell/Prince George office, located at the Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860, (804) 524-6611
- Prince George County Commonwealth's Attorney, 6601 Courts Drive (mail P.O. Box 730), Prince George, VA 23875, (804) 733-2790; Victim/Witness Assistance (804) 733-2753
- Prince George County Sheriff's Office, 6601 Courts Drive, Prince George, VA 23875, (804) 733-2690
- Prince George County Police Department, 6600 Courthouse Road, Prince George, VA 23875, non-emergency (24 hours) (804) 733-2770
- 6th District Court Service Unit (juvenile intake for Prince George County and Hopewell), Hopewell Courts Facility, 100 East Broadway, Suite G05, Hopewell, VA 23860, (804) 541-2265
- Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860, (804) 524-6600
- Court-appointed counsel: no public defender office covers Prince George County, so judges appoint private lawyers; ask the combined court clerk, (804) 733-2783
Which court hears your case. A misdemeanor or traffic charge from Prince George County is tried by a judge alone on the general district side of the Prince George General and Juvenile and Domestic Relations District Combined Courts; a person convicted there has 10 days to appeal to the Prince George Circuit Court, where the case is heard again from the beginning and a jury may be requested. The juvenile and domestic relations side of the same combined court takes every charge against someone under 18, along with assaults and other offenses in which the alleged victim is a family or household member. A felony starts with a preliminary hearing in the combined court (on the JDR side when a family member is the complaining witness) and, once a grand jury returns an indictment, is tried in the Prince George Circuit Court.
Where pretrial inmates are held. Prince George County does not run a separate jail of its own. It is one of seven members of the Riverside Regional Jail Authority, together with Charles City, Chesterfield and Surry counties and the cities of Colonial Heights, Hopewell and Petersburg, and the authority's jail on Folar Trail is a short drive from the county courthouse. The magistrate who serves Prince George and Hopewell works inside that facility, so arrested adults are usually processed and, if not released, booked there. To confirm that someone is in custody or to ask how a bond is posted, call the jail at (804) 524-6600.
Virginia has no municipal, town or mayor's courts, and Prince George County has no incorporated towns in any case. Charges from Disputanta, Burrowsville, the North Prince George area and every other community in the county are filed in the Prince George courts on Courts Drive. Offenses committed on Fort Lee, the Army post in the county's northwest corner, can end up in either the county courts or federal court, as the federal section below explains.
Courthouse complex on Courts Drive
- Prince George Circuit Court, 6601 Courts Drive, P.O. Box 98, Prince George, VA 23875. The clerk's office, (804) 733-2640, is open 8:30 a.m. to 5:00 p.m. It handles felony indictments, jury trials and appeals from the combined district court. The judges of the 6th Circuit also hold court in Hopewell, Surry, Sussex, Brunswick and Greensville.
- Prince George General and Juvenile and Domestic Relations District Combined Courts, 6601 Courts Drive, P.O. Box 187, Prince George, VA 23875, (804) 733-2783 or (804) 733-2781. The clerk's office keeps hours of 8:00 a.m. to 4:00 p.m. One clerk's office serves both the adult criminal and traffic docket and the juvenile and domestic relations docket.
Magistrate and juvenile intake
- Magistrate, Hopewell/Prince George office, c/o Riverside Regional Jail, 500 Folar Trail, North Prince George, VA 23860, (804) 524-6611. Magistrates issue warrants and make the first decision on bail at any hour.
- 6th District Court Service Unit, 100 East Broadway, Suite G05, Hopewell, VA 23860, (804) 541-2265
Prosecutor, defense and law enforcement
- Commonwealth's Attorney, 6601 Courts Drive, Prince George, VA 23875, (804) 733-2790
- Court-appointed lawyers: the Virginia Indigent Defense Commission has no public defender office for Prince George County, so the court appoints a private attorney from its list for people who qualify; the combined court clerk, (804) 733-2783, has the financial statement form.
- Prince George County Sheriff's Office (court security, warrants, civil process), 6601 Courts Drive, (804) 733-2690
- Prince George County Police Department (the county's main patrol agency), 6600 Courthouse Road, (804) 733-2773; main office line (804) 733-2773
2. Misdemeanor (for example, petit larceny, a first DUI, assault and battery, trespassing)
With Interstate 95 and Interstate 295 crossing the county and Route 460 running east toward Disputanta, a large share of Prince George misdemeanor arrests involve drivers. Shoplifting complaints from retail stores and disputes at home are the other common sources of cases.
After the arrest
A county police officer or deputy takes the arrested person before the magistrate at Riverside, often by video. The magistrate issues the warrant and chooses among release on recognizance (a written promise to appear), an unsecured bond that is owed only if the person fails to come to court, or a secured bond that must be posted in cash or through a bondsman licensed by the Department of Criminal Justice Services. The magistrate weighs flight risk and danger to the public, and conditions such as no contact with an alleged victim or check-ins with a pretrial services officer can be added. Someone who stays at the Riverside Regional Jail can ask a combined court judge to reconsider, and that decision can be appealed to the circuit court.
Arraignment and a lawyer
The first court date, usually the next day the combined court sits, is an advisement: the judge reads the charge, sets a trial date and asks about counsel. A defendant facing possible jail who cannot afford a lawyer can ask for one at that hearing (or tell the magistrate earlier) and will fill out a financial statement; because Prince George has no public defender office, the judge appoints a private attorney. Court-appointed fees may be added to court costs if the person is convicted.
Penalties for the charges listed
- Petit larceny (property worth less than $1,000): Class 1 misdemeanor, up to 12 months in jail and a fine of up to $2,500.
- First DUI: Class 1 misdemeanor with a mandatory minimum $250 fine, a 7-day administrative license suspension at arrest, and a one-year revocation upon conviction (a restricted license with an ignition interlock is possible). A blood alcohol level of 0.15 to 0.20 adds 5 mandatory days in jail; above 0.20, 10 days. The court will order the Virginia Alcohol Safety Action Program (VASAP).
- Assault and battery: Class 1. If the alleged victim lives in the household or is a family member, the case is heard on the JDR side of the combined court, and a first offender may be offered a deferred disposition; a third family-assault conviction can be charged as a felony.
- Trespass: Class 1 misdemeanor.
Lesser misdemeanors carry smaller penalties: Class 2 means up to 6 months and $1,000, Class 3 a fine of up to $500, and Class 4 a fine of up to $250. Possible results include dismissal, a deferred disposition under a first-offender program, a fine, a suspended sentence with probation, or jail time at Riverside. Most Prince George misdemeanor cases are finished in one to three months, unless the defendant appeals to circuit court within 10 days, which starts the case over.
↑ Back to the question list3. Felony (for example, burglary, grand larceny, drug possession or distribution, malicious wounding)
Felony cases in Prince George County travel from the combined district court to the circuit court in the same complex. The Commonwealth's Attorney's office handles them from the first hearing through sentencing.
- Magistrate and bail. The magistrate at the Riverside Regional Jail issues the felony warrant and sets release terms. Virginia no longer presumes that people charged with certain offenses must be held, but a serious charge or a long record still makes a secured bond or detention more likely. A bond hearing can be requested before a combined court judge.
- Advisement and counsel. At the first appearance the judge confirms that the defendant has a lawyer or appoints one from the court's list.
- Preliminary hearing. A combined court judge listens to the prosecution's evidence and decides whether there is probable cause; a yes sends the charge on to the grand jury, a process called certification. The Commonwealth's Attorney can also bypass this step by seeking a direct indictment.
- Grand jury and circuit court. After indictment the defendant is arraigned in the Prince George Circuit Court and enters a plea.
- Plea or trial. Most cases end in a plea agreement. At trial, a 12-member jury must reach a unanimous verdict; since July 2021 the judge imposes the sentence unless the defendant asks the jury to do it. Virginia's sentencing guidelines are advisory.
Ranges for the charges listed
- A theft of $1,000 or more is grand larceny, which can bring anywhere from 1 to 20 years in prison or a jail term of a year or less.
- Breaking into a home at night with intent to commit a crime is burglary, a Class 3 felony with a 5-to-20-year range that rises to Class 2 when the intruder is armed, and the related statutory burglary offenses top out at 20 years.
- Simple possession of a Schedule I or II drug such as cocaine, heroin or fentanyl is a Class 5 felony punishable by 1 to 10 years, which the judge or jury may reduce to as much as 12 months in jail. A first conviction for distribution or possession with intent to distribute carries 5 to 40 years, and larger amounts trigger mandatory minimum terms. Since 2021, people 21 or older may lawfully have up to an ounce of marijuana, yet any sale remains illegal.
- Prosecutors charge malicious wounding, a Class 3 felony (5 to 20 years), when they believe the injury was inflicted with malice; without malice the offense is unlawful wounding, a Class 6 felony that runs from 1 to 5 years or up to a year in jail.
Under the speedy trial statute, a defendant held in custody generally must be tried within 5 months of the probable cause finding, or 9 months if released, subject to exceptions such as continuances the defense requests. Virginia abolished parole for felonies committed on or after January 1, 1995, though earned sentence credits can shorten the time served. A sentence longer than 12 months is served in the Virginia Department of Corrections. Expect four months to a year for most felony cases. Down the road, some Prince George charges and convictions may qualify for sealing under the state's newer record-sealing statute.
↑ Back to the question list4. Violent felony (for example, murder, rape, robbery)
Prince George County police detectives typically lead homicide and robbery investigations, with help from the Virginia State Police and the state forensic laboratory. These cases follow the same felony path described above, but they are tried more often, involve more expert testimony and take longer.
A magistrate or judge deciding release in a violent case looks hard at danger to the community and to the alleged victim. Many defendants charged with homicide or armed robbery are denied bail and stay at the Riverside Regional Jail until trial, which makes the 5-month speedy trial clock for jailed defendants important, although continuances often extend it.
Punishments
- Aggravated murder (formerly capital murder): Class 1, and Prince George Circuit Court punishes it with life imprisonment. Virginia abolished the death penalty in 2021.
- First-degree murder: Class 2, carrying 20 years to life in Prince George Circuit Court. Second-degree murder: 5 to 40 years.
- Rape: 5 years to life; registration on the sex offender registry follows conviction.
- Robbery: 5 years to life, with additional mandatory time if a firearm is used.
- Aggravated malicious wounding: a Prince George County conviction for this Class 2 felony means 20 years to life.
The Crime Victim and Witness Rights Act gives victims the right to be told about court dates and plea agreements and to submit an impact statement before sentencing. In Prince George County those services come through the Commonwealth's Attorney's Victim/Witness Assistance Program at (804) 733-2753. Because people charged with the most serious crimes often face years in prison, the court may appoint a lawyer with specific qualifications, and a violent felony commonly takes one to two years to reach a verdict.
↑ Back to the question list5. Juveniles (under 18) arrested in Prince George County
Children and teenagers charged with crimes in Prince George County appear on the juvenile and domestic relations side of the combined district court at 6601 Courts Drive. The adult misdemeanor and felony rules above do not apply in the same way; the juvenile system aims first at supervision and treatment.
Intake
Juvenile complaints go to an intake officer at the 6th District Court Service Unit, a Department of Juvenile Justice office based in the Hopewell Courts Facility, 100 East Broadway, Suite G05, (804) 541-2265. The intake officer can divert a minor first offense away from court, file a petition so the case goes before a judge, or authorize detention when the youth poses a danger or might run. The Prince George Commonwealth's Attorney prosecutes juvenile cases that reach court.
Detention
A youth who is held is taken to the Crater Juvenile Detention Center, 6102 County Drive, Disputanta, VA 23842, (804) 732-3803, which is run by the Crater Youth Care Commission; Prince George County is a member of the commission and the center is located within the county. A judge must hold a detention hearing within 72 hours, or on the next day the court sits, and a lawyer is appointed if the family has not hired one.
Possible outcomes
- Dismissal, an informal diversion agreement, or a deferred finding that ends in dismissal if the youth complies.
- Probation supervised by the Court Service Unit, with conditions such as school attendance, counseling, community service or restitution.
- Community-based programs or, for serious or repeated offenses, commitment to the Department of Juvenile Justice, which can mean the Bon Air Juvenile Correctional Center or a community placement.
When a Prince George County juvenile can be tried as an adult
A youth 14 or older accused of certain serious felonies can be transferred to the Prince George Circuit Court after a transfer hearing in juvenile court. For the gravest charges, such as murder or aggravated malicious wounding, the Commonwealth's Attorney can generally certify a 16- or 17-year-old for adult trial once probable cause is found at a preliminary hearing. In most situations the records of a Prince George juvenile case stay confidential and are closed to the public.
↑ Back to the question list6. Federal cases (U.S. District Court) from Prince George County
Prince George County falls in the Richmond Division of the Eastern District of Virginia federal court. A federal case from the county is handled at the Spottswood W. Robinson III and Robert R. Merhige, Jr., Federal Courthouse, roughly 30 miles north in downtown Richmond.
- U.S. District Court Clerk, Richmond Division, 701 East Broad Street, Richmond, VA 23219, (804) 916-2220
- U.S. Attorney's Office, Richmond, 919 East Main Street, Suite 1900, Richmond, VA 23219, (804) 819-5400
- Office of the Federal Public Defender (Richmond office for the Eastern District), 701 East Broad Street, Richmond, VA 23219; private Criminal Justice Act panel lawyers take conflict cases
- Federal petty-offense docket for Fort Lee, Richmond Division, (804) 916-2230
Fort Lee and other federal cases
Fort Lee, the Army's sustainment training center (known as Fort Gregg-Adams from 2023 until its name was restored in 2025), occupies a large tract in Prince George County. Traffic tickets and minor offenses written on the post are processed through the Central Violations Bureau and heard by a U.S. magistrate judge on the Richmond Division's petty-offense docket, while serious crimes on the installation can be charged as federal felonies. Away from the post, the cases most likely to become federal involve drug trafficking along the I-95 and I-295 corridors, guns possessed by people with felony convictions, bank robbery, fraud, and online child exploitation. The U.S. Attorney decides whether to charge a case federally after investigations by agencies such as the FBI, DEA, ATF or Army investigators.
How a federal case moves
An arrested defendant first sees a federal magistrate judge, who explains the charge and appoints counsel if needed. Nobody buys a commercial bail bond to get out of federal custody. When the government asks to keep the defendant locked up, the detention hearing is ordinarily held within three court days, and the Bail Reform Act lets the judge choose between release on conditions monitored by U.S. Pretrial Services and custody until trial. A case begun by complaint needs a grand jury indictment within 30 days, and the Speedy Trial Act sets a 70-day target for trial. Lawyers call the Eastern District the "rocket docket" because its judges keep cases moving, so a Prince George defendant should expect a compressed timetable.
Most defendants plead guilty. If the case goes to trial instead, a jury of 12 decides, and its verdict has to be unanimous. Before sentencing, a probation officer prepares a presentence report, and the judge applies the advisory federal Sentencing Guidelines along with any mandatory minimum. Federal parole no longer exists, so prisoners serve at least about 85 percent of their terms in the Federal Bureau of Prisons, followed by supervised release. Any appeal is taken to the Fourth Circuit Court of Appeals, whose courthouse is also in Richmond.
Locating a federal prisoner
Use the Federal Bureau of Prisons inmate locator to search by name or register number. Someone awaiting a federal trial can also be housed in a local or regional jail that holds prisoners for the U.S. Marshals, and in that case the person may be listed on that jail's own roster. Federal prosecution of anyone under 18 is rare, and young people arrested in the county almost always stay in the juvenile court described above.
↑ Back to the question listThis page gives a general overview of how criminal cases move through the courts serving Prince George County and is not legal advice; court procedures, office hours and jail arrangements can change. Speak with a criminal defense lawyer about the facts of any specific charge. Prince George County has no public defender office, so a person who cannot afford a lawyer should ask the magistrate or the judge at the first hearing for a court-appointed attorney, or call the combined court clerk at (804) 733-2783. For custody questions, call the regional jail at (804) 524-6600 or the Sheriff's Office at (804) 733-2690.
Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.
Important: Delivery Schedules and Package Quotas
Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.
Step-by-Step Instructions to Register and Access Service
- Visit the official Access Securepak online store at www.accesscatalog.com.
- Select the state and the specific jail or correctional institution from the dropdown menu.
- Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
- Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
- Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
- Check out using your debit or credit card and save the order confirmation tracking number.
What the Inmate Needs to Do
The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-800-546-6283
Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send cash directly to their personal account so they can buy items independently.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: Access Corrections / Keefe Group Inmate Trust Money Deposits - Digital Messaging & Photos: Send fast electronic letters and digital pictures to their tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos
Buy Commissary for an Inmate in the Riverside Regional Jail
Riverside Regional Jail Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
Riverside Regional Jail allows inmates to purchase commissary. Ask the jail what its commissary sells; snacks and hygiene items are common.
You can buy commissary for an inmate using an online service called Access Securepak.
Call the facility at 804-524-6600 to ask whether there is a limit on how much an inmate can spend on commissary.
Access Securepak's site shows whether friends and family can order commissary for an inmate at this jail.
Scroll down for information on the Riverside Regional Jail's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Riverside Regional Jail
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Riverside Regional Jail use Access Corrections.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.
3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Riverside Regional Jail to ask whether it has one and where it is.
4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.
5. The Riverside Regional Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 804-524-6600.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
6. To ask whether the Riverside Regional Jail takes deposits in person, and when, call 804-524-6600.
Send an Inmate Mail in the Riverside Regional Jail
When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's Full Name & Inmate ID#
Riverside Regional Jail
PO Box 247
Phoenix, MD 21131
- All mail sent to an inmate at the Riverside Regional Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
- Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
- Always use blue or black ink. Do NOT use felt markers or crayons.
- Do NOT include drawings, nor should you draw on the envelope or postcard.
- Do NOT enclose glitter, confetti or anything else in envelope.
- Do not use lipstick, perfume, colored ink or markers, or crayons.
- When greeting cards are allowed, they should be plain and not be musical.
- When books, newspapers and magazines are allowed, they must be new, and only be sent directly from the publisher.
- Packages, when allowed, must only be sent directly to an inmate from the third-party vendor outlined on our Commissary Page.
Inmates have their mail delivered Monday thru Friday. There is no limit on how much mail they can receive. Inmates are allowed to send mail to friends and family, but NOT to co-defendants, other inmates in this or other jails or prisons, and NOT from people they have a 'no contact' order in place from.
The Riverside Regional Jail has a zero-tolerance policy regarding mail violations.
Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
Scroll down for a list of Frequently Asked Questions and Answers regarding how to send an inmate mail, or call the Riverside Regional Jail at 804-524-6600 with your questions.
ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.
Important: Wireless Carriers Restrict Inmate Calls by Default
Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.
Step-by-Step Instructions to Register and Fund an Account
- Visit www.icsolutions.com or call customer support at 1-888-506-8407.
- Click Create an Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently detained.
- Link the inmate to your profile using their full legal name and booking ID number.
- Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
- Select your deposit amount and complete payment using a credit or debit card.
- Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:
- Inmate Voicemail Services: Leave one-way voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.
Important: Voicemail Feature Availability Varies by Facility
Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.
Step-by-Step Instructions to Leave an Inmate Voicemail
- Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
- Confirm that your loved one's detention facility supports the voicemail feature.
- Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
- Follow the automated voice prompts and enter the inmate's booking identification number.
- Record your personal voice message (typically up to 3 minutes in length).
- Accept the call charges using funds from your prepaid account balance or a credit card.
What the Inmate Needs to Do
When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
GettingOut (a service of Global Tel*Link / Telmate) provides an instant two-way digital messaging and photo-sharing platform connecting families with incarcerated individuals via housing-unit kiosks and handheld tablets. The provider is actively rebranding as ViaPath Technologies (under the myViaPath platform); depending on the facility contract, local booking sheets and tablets may still refer to the service as GettingOut, GTL, or ViaPath, but both brand portals grant access to the same centralized messaging balance.
Important: Contact Authorization and Digital Mail Rules Vary
Inmate digital messaging rules are not uniform across all county detention centers. While some jails allow immediate two-way messaging upon registration, others require initial contact invitations or administrative ID verification, which you should verify directly with the facility. If you delay setting up an online profile and funding your Friends & Family messaging account, your loved one may face lengthy periods without direct family communication.
Step-by-Step Instructions to Register and Message an Inmate
- Visit www.gettingout.com or the newly branded my.viapath.com portal, or install the GettingOut / myViaPath mobile app.
- Create a user profile using your primary email address and 10-digit mobile phone number.
- Complete identity verification by uploading a clear photo of your government-issued driver's license or state ID and taking a verification selfie if requested.
- Search for the inmate by selecting the state, correctional facility, and their legal name or booking ID.
- Send an outside contact connection request to link your account to their tablet profile.
- Deposit funds into your 'Friends & Family Account' using a debit or credit card to cover message and photo-sharing costs.
- Compose your text message in the chat box, attach approved photos, and submit it for jail screening.
What the Inmate Needs to Do
The inmate powers on their assigned pod tablet or approaches a housing-unit kiosk and logs into the messaging application with their PIN. They accept your incoming contact invitation on the screen. Once approved by institutional monitors, incoming messages appear in their inbox, and the inmate types a reply directly on the screen.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut Support) • 1-877-650-4249 (ViaPath Support)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Two-Way Text Messaging, GettingOut and ViaPath provide several other communications and visitation options:
- Remote Video Visits: Schedule and join live web-based video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - Inmate Tablet Rentals & Media: Fund tablet entertainment, music streaming, games, and news modules.
• Learn more on our website: Tablet Rentals & Content Guide | • Visit official vendor page: GettingOut Tablets - AdvancePay Phone Calling: Prepay for telephone calls so your loved one can dial your mobile phone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer funds directly into their jail trust account for commissary store purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
GettingOut provides specialized, secure handheld tablets for county jail inmates, offering access to messaging apps, telephone calling, legal research tools, eBooks, vocational training, and premium entertainment rentals. As part of GTL and Telmate's transition to ViaPath Technologies, tablet firmware and management platforms are moving to the myViaPath system.
Important: Tablet Feature Availability Varies by Facility
Jails manage tablet distribution according to individual facility contracts. While basic educational and legal materials are often provided without cost, access to music streaming, games, podcasts, and premium movies requires an active funded account. You should confirm the tablet rules with the facility directly. Registering and funding their media balance right away ensures your loved one has productive resources and recreation during their stay.
Step-by-Step Instructions to Fund Inmate Tablet Services
- Confirm that GettingOut / ViaPath handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.gettingout.com or my.viapath.com.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Make a Deposit and choose either your Friends & Family Account (for messaging) or the inmate's personal Inmate Account (for entertainment and song rentals).
- Choose your deposit amount, review convenience fees, and complete payment with a credit or debit card.
- Notify your loved one that their tablet account balance has been funded.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet or signs one out from the pod charging station using their biometric verification or PIN. Once logged in, their available balance appears on the screen, allowing them to download songs, stream educational content, and communicate with approved family members.
Official Providers: GettingOut Website | myViaPath Portal
Customer Service Telephone: 1-866-516-0115 (GettingOut) • 1-877-650-4249 (ViaPath)
Support Hours: Monday – Friday, 7:00 AM – 11:00 PM CST; Saturday – Sunday, 8:00 AM – 7:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by GettingOut / ViaPath
In addition to Tablet Media & Rentals, GettingOut and ViaPath provide several other communication and account services:
- Two-Way Text Messaging: Send electronic letters and photos straight to the inmate's screen.
• Learn more on our website: Two-Way Text Messaging Guide | • Visit official vendor page: GettingOut Messaging - Remote Video Visits: Meet face-to-face over secure live video from home.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: GettingOut Video Visits - AdvancePay Phone Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Phone Calling Guide | • Visit official vendor page: ViaPath ConnectNetwork Calling - Inmate Trust Deposits: Transfer cash directly into an inmate's jail ledger for commissary purchases.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: ViaPath Trust Deposits
Prince George County Juvenile Facilities
- Riverside Regional Jail: 804-524-6600
- Charles City County Sheriff: 804-829-9265
- Chesterfield County Sheriff: 804-748-1261
- Colonial Heights Police: 804-520-9300
- Hopewell Police: 804-541-2222
- Petersburg Police: 804-732-4222
- Prince George County Sheriff: 804-733-2690
- Surry County Sheriff: 757-294-5264
The Riverside Regional Jail serves the following cities and towns of Prince George County: Carson, Disputanta, Prince George and Templeton. At times this facility may also house inmates arrested in the following counties: Charles City County, Chesterfield County, Surry County, Colonial Heights City, Hopewell City, Petersburg City, Hopewell and Petersburg.
