Roanoke City Jail COVID-19 Coronavirus Visitation Policy

Roanoke City Jail

Roanoke City Jail

Address:
324 Campbell Avenue
Roanoke, VA 24016

Phone:

540-853-2621

Inmate Mail:
Smart Communications - Roanoke City Jail
INMATE NAME - ID NUMBER
3735 Franklin Road SW, #275
Roanoke, VA 24014-2260

New Visitation Policies in Roanoke City Jail Due to COVID-19 Coronavirus

Because of concerns for the safety and wellness of both staff and inmates at the Roanoke City Jail in Roanoke, Virginia, contact visits of any type may be suspended. Even if they have visits, from time to time, face masks may be required.

Approved Non-contact visits with family, friends and the inmate’s lawyers may still be allowed when at-home or onsite video visitation is not available, however given that new guidelines are changing daily please check the visitation page or call 540-853-2621 for updates.

Video Visitation at Roanoke City Jail

At-home and onsite video visitation guidelines for Roanoke City Jail, when this service is available, can be found by going to the visitation information page.

We highly recommend that you call 540-853-2621 first for any changes due to staff shortages or other unforeseen circumstances, including whether your inmate has become ill and is unable to be in the general population where video kiosks are available.

How Long Will These Changes Last?

Experts in the study of the COVID-19 are anticipating that spread of the virus will be a ongoing concern for Roanoke city, the state of Virginia and the entire United States until well into 2024 and maybe even beyond. We are witnessing the virus becoming more contagious, but less deadly over time. Many people think that the 'more contagious, but less deadly' variants will infect so many people that a higher level of natural immunity for the majority of Americans will be the end result.

Will the Inmates in Roanoke City Jail Be Safe from Getting Sick With COVID-19 Coronavirus?

Whether the inmates are safe from contracting the coronavirus depends entirely on two things:

  1. The Virus being introduced into the facility by a staff member or inmate who is unaware that they have it.
  2. How easily it spreads.

At this stage most people who get the coronavirus show very few symptoms beyond what you might experience with a bad cold or a mild case of the common flu. Newer variants are turning out to be less deadly than the common flu we experience every year.

Studies that have been done are showing that the hardest hit are those 60 years of age and older, those with pre-existing medical issues like diabetes, leukemia or obese individuals. Young men and women rarely become very ill, and when they do, seem to recover quickly.

Given the close proximity of inmates and staff to each other in this lockup, it is going to be very difficult to prevent the spread of COVID-19 once it is introduced into the facility as the virus can spread via the microscopic vapor that we release every time we speak, cough or sneeze.

We will continuously update this page as the virus changes and new policies are instituted.

How to Deposit Money Online for an Inmate in Roanoke city

To deposit money online for an inmate in Roanoke City Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Roanoke city.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Virginia, then choose Roanoke City Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Roanoke City Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Roanoke city at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Roanoke City Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Roanoke city.


 

How to Arrange Video Visitation with Roanoke City Jail Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

  • Register yourself and all visitors.
  • Select Roanoke City Jail
  • Select your inmate.
  • Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Roanoke City Jail, check out our Visit Inmate Page.


 

How Do You Communicate with an Inmate in the Roanoke City Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Roanoke City Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Roanoke City Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Roanoke City Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Roanoke City Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Roanoke City Jail may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Roanoke City Jail inmate's account for communication services, check out our Send Money page.


 

Photos of this facility
1 / 5
2 / 5
3 / 5
4 / 5
5 / 5