Western Virginia Regional Jail Family & Friends Information

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards or Phone Calling Time

To Deposit Money in an inmate's account follow these steps:

• Create a ConnectNetwork account 
• Select your inmate, and add to them to your account,
• Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.

Features:

• Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
• Mobile-friendly deposit options are available via their app.
• Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
• Deposits that are mailed are processed the next business day after they are received by GTL.
• Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Salem City, can be found on our Send Money Page.

How Do You Communicate with an Inmate in the Western Virginia Regional Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Western Virginia Regional Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Western Virginia Regional Jail Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Western Virginia Regional Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

• Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
• At the Western Virginia Regional Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Western Virginia Regional Jail may require identity verification so bring your driver’s license or some other form of ID.
• By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
• By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Western Virginia Regional Jail inmate's account for communication services, check out our Send Money page.

How to Communicate with an Western Virginia Regional Jail Inmate by Mail and by Email

To mail or email an inmate in Salem City follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
5885 West River Road
Salem, VA 24153

• All mail sent to an inmate at the Western Virginia Regional Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Western Virginia Regional Jail has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Western Virginia Regional Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Salem City inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Salem City can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How to Schedule & Visit with an Inmate in Western Virginia Regional Jail

To schedule a visit and meet with an inmate in Salem City, either at-the-jail or remotely by video, follow these instructions:

• To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
• 
• Once you open an account, you may search for Salem City inmate to visit with.
• When you locate the Salem City inmate that you want to connect with, you can send them a connection request.
• Western Virginia Regional Jail will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Western Virginia Regional Jail inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.

How to Send and Receive Secure Text and Email Messages with an Inmate in Western Virginia Regional Jail

To communicate by text or email with an Salem City inmate, follow these instructions:

• To send or receive a message you MUST first open a SmartJailMail.com account.
• 
• Once you open an account, you may search for Salem City inmates or detainees to connect with.
• When you locate the Salem City inmate that you want to connect with, you can send them a connection request.
• Western Virginia Regional Jail will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Western Virginia Regional Jail inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.