Address:
5885 West River Road
Salem, VA 24153
Phone:
540-378-3700
How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.
This link explains everything you need to know about Smart Communications Video Visitation.
Western Virginia Regional Jail
5885 West River Road
Salem, VA 24153
540-378-3700
Every Day of the Week
8:00AM-11:00AM
2:00PM-5:00PM
7:00PM-10:00PM
Roanoke County / Salem Jail
401 E. Main Street
Salem, VA 24153
540-387-6141
Tuesday & Thursday
7:00PM-10:00PM
Saturday
8:00AM-11:00AM
2:00PM-5:00PM
Montgomery County Jail
16 S. Franklin Street
Christiansburg, VA 24073
540-382-6915
Monday, Wednesday, Sunday
8:00AM-11:00AM
2:00PM-5:00PM
7:00PM-10:00PM
Tuesday, Thursday, Friday, Saturday
8:00AM-11:00AM
2:00PM-5:00PM
Franklin County Jail
703 E. Court Street
Rocky Mount, VA 24151
540-483-3020
Tuesday, Thursday, Saturday
7:00PM-10:00PM
Sunday
2:00PM-4:00PM
7:00PM-10:00PM
DAY | TIME |
SUNDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
MONDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
TUESDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
WEDNESDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
THURSDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
FRIDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
SATURDAY | 8:00AM-11:00AM 2:00PM-5:00PM 7:00PM-10:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Western Virginia Regional Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
They may not be directly connected to the internet, but inmates at Western Virginia Regional Jail are provided free tablets to use within the jail that allow them to have access to the following services and information:
The availability of tablets may seem like something that inmates who are serving time do not deserve, but here are some of the benefits for inmates in Salem City:
For more information about Tablets and how your inmate can get one to use while he is in jail, chek out our Inmate Tablet page.
Check with Western Virginia Regional Jail by calling 540-378-3700 prior to paying a bond online as this is being rolled out to different facilities slowly.
1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722
2. You may use cash or credit/debit cards at any time by using the kiosk located in the front lobby. The fee for the use of the ATM is generally $1.50 per transaction for cash and 10% fee for credit/debit cards.
3. Commissary money can also be added to an inmates account at any time using any of these methods online.
4. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.
5. You can call customer service 24/7 at 877-650-4249 and get instructions for depositing money over the phone using a debit or credit card.
To Deposit Money in an inmate's account follow these steps:
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Salem City, can be found on our Send Money Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Western Virginia Regional Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Western Virginia Regional Jail uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Western Virginia Regional Jail inmate's account for communication services, check out our Send Money page.
To mail or email an inmate in Salem City follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Western Virginia Regional Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Salem City can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
To schedule a visit and meet with an inmate in Salem City, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Western Virginia Regional Jail inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
To communicate by text or email with an Salem City inmate, follow these instructions:
For all the information you need to send and receive secure messages in the form of text or email with a Western Virginia Regional Jail inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.